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Vacation3085179****
Worst Management
Namma Trip的点评
点评：*Worst Trekking Experience with Namma Travels**
This was one of the most stressful and unsafe travel experiences we’ve ever had.
1. **Zero proper communication about the starting point.** We were clearly informed earlier that the trek would start from *Kukke Subramanya*. At the last moment, due to their negligence, we were forced to travel from Kukke to the Coorg base point, spending an *extra ₹6000* on transportation. We have screenshots proving their original confirmation.
2. **Extreme delay with no basic facilities.** The trek was supposed to begin at **6 AM**, but we were left waiting at the Coorg base point until **11 AM** — in an isolated location with **no network, no food, no proper support**. This is highly irresponsible.
3. **Serious safety concerns during travel.** The bus driver did not seem experienced with ghat roads and made us get down and walk at steep stretches. This is unacceptable and dangerous.
We were **two women traveling alone**, and this level of mismanagement put us in a very vulnerable situation. We had to trust a complete stranger to drop us back at Kukke around **11 PM at night**. So many things could have gone wrong.
Physically and emotionally, we were completely drained. Our plans, bookings, and logistics were made based on the information they gave us — and everything collapsed because of their poor coordination.
When we raised these issues and requested a refund for the additional transportation cost caused by *their mistake*, instead of taking responsibility, they tried to blame us.
**All they could say was “Sorry.”**
A simple apology is not enough when customers’ **safety** is at risk.
Extremely disappointed with the management and their lack of accountability.
This was one of the most stressful and unsafe travel experiences we’ve ever had.
1. **Zero proper communication about the starting point.** We were clearly informed earlier that the trek would start from *Kukke Subramanya*. At the last moment, due to their negligence, we were forced to travel from Kukke to the Coorg base point, spending an *extra ₹6000* on transportation. We have screenshots proving their original confirmation.
2. **Extreme delay with no basic facilities.** The trek was supposed to begin at **6 AM**, but we were left waiting at the Coorg base point until **11 AM** — in an isolated location with **no network, no food, no proper support**. This is highly irresponsible.
3. **Serious safety concerns during travel.** The bus driver did not seem experienced with ghat roads and made us get down and walk at steep stretches. This is unacceptable and dangerous.
We were **two women traveling alone**, and this level of mismanagement put us in a very vulnerable situation. We had to trust a complete stranger to drop us back at Kukke around **11 PM at night**. So many things could have gone wrong.
Physically and emotionally, we were completely drained. Our plans, bookings, and logistics were made based on the information they gave us — and everything collapsed because of their poor coordination.
When we raised these issues and requested a refund for the additional transportation cost caused by *their mistake*, instead of taking responsibility, they tried to blame us.
**All they could say was “Sorry.”**
A simple apology is not enough when customers’ **safety** is at risk.
Extremely disappointed with the management and their lack of accountability.
翻译：*与Namma Travels的糟糕徒步旅行经历*
这是我们经历过的最令人焦虑、最不安全的旅行之一。
1. **完全没有关于出发点的沟通。** 我们之前被明确告知徒步将从*库克苏布拉马尼亚*出发。然而，由于他们的疏忽，我们被迫在最后一刻从库克前往库格大本营，额外花费了*6000卢比*的交通费。我们有截图为证，证明他们最初的确认。
2. **严重延误，且没有任何基本设施。** 徒步原定于**早上6点**开始，但我们却被留在库格大本营直到**上午11点**——在一个偏僻的地方，**没有网络，没有食物，也没有任何必要的后勤保障**。这极其不负责任。
3. **旅途中存在严重的安全隐患。** 巴士司机似乎对山路缺乏经验，在陡峭路段让我们下车步行。这令人无法接受，而且非常危险。
我们是**两名独自旅行的女性**，这种管理混乱让我们处于非常脆弱的境地。我们不得不信任一个完全陌生的人，让他晚上**11点左右**把我们送回库克。当时的情况非常危险，可能会发生很多意外。
我们身心俱疲。我们的行程、预订和安排都是基于他们提供的信息——但由于他们糟糕的协调，一切都崩溃了。
当我们提出这些问题并要求退还因*他们的错误*造成的额外交通费用时，他们非但没有承担责任，反而试图把责任推卸给我们。
**他们只会说“对不起”。**
当乘客的**安全**受到威胁时，一句简单的道歉是远远不够的。
对管理层及其缺乏责任感感到极其失望。
这是我们经历过的最令人焦虑、最不安全的旅行之一。
1. **完全没有关于出发点的沟通。** 我们之前被明确告知徒步将从*库克苏布拉马尼亚*出发。然而，由于他们的疏忽，我们被迫在最后一刻从库克前往库格大本营，额外花费了*6000卢比*的交通费。我们有截图为证，证明他们最初的确认。
2. **严重延误，且没有任何基本设施。** 徒步原定于**早上6点**开始，但我们却被留在库格大本营直到**上午11点**——在一个偏僻的地方，**没有网络，没有食物，也没有任何必要的后勤保障**。这极其不负责任。
3. **旅途中存在严重的安全隐患。** 巴士司机似乎对山路缺乏经验，在陡峭路段让我们下车步行。这令人无法接受，而且非常危险。
我们是**两名独自旅行的女性**，这种管理混乱让我们处于非常脆弱的境地。我们不得不信任一个完全陌生的人，让他晚上**11点左右**把我们送回库克。当时的情况非常危险，可能会发生很多意外。
我们身心俱疲。我们的行程、预订和安排都是基于他们提供的信息——但由于他们糟糕的协调，一切都崩溃了。
当我们提出这些问题并要求退还因*他们的错误*造成的额外交通费用时，他们非但没有承担责任，反而试图把责任推卸给我们。
**他们只会说“对不起”。**
当乘客的**安全**受到威胁时，一句简单的道歉是远远不够的。
对管理层及其缺乏责任感感到极其失望。
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