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Disappointing Experience at Dora’s Sky Railway
Nickelodeon Universe at American Dream的点评
点评：My family had a very disappointing experience at Nickelodeon Universe at American Dream.
On July 18, 2026, I purchased an Annual Thrill Pass and visited with my 23-month-old son. Throughout the day, he was measured multiple times and we were able to enjoy several attractions together without any issues.
At our final attraction, Dora’s Sky Railway (La Aventura de Azul), we waited about 20–30 minutes before being told my son could not ride. Multiple staff members and supervisors became involved, and his height was measured repeatedly. Despite spending considerable time trying to understand the decision, no one clearly explained why we were being denied boarding.
The situation eventually escalated to the point where security was called, and I was asked to leave the attraction area and escorted to Guest Services.
After returning home, I reviewed the park’s published ride policy and learned that children under 36 inches may ride this attraction when accompanied by a qualified chaperone. My son was 23 months old, and I intended to ride with him as his qualified chaperone. If there was another safety concern or policy that applied, it was never clearly explained to me.
I fully support ride safety rules and understand that they must be followed. My disappointment comes from the lack of clear communication and how a simple question escalated instead of being resolved with a straightforward explanation.
After spending hundreds of dollars on an Annual Thrill Pass, my family left disappointed. I hope management reviews this incident and improves communication so other families do not have a similar experience.
On July 18, 2026, I purchased an Annual Thrill Pass and visited with my 23-month-old son. Throughout the day, he was measured multiple times and we were able to enjoy several attractions together without any issues.
At our final attraction, Dora’s Sky Railway (La Aventura de Azul), we waited about 20–30 minutes before being told my son could not ride. Multiple staff members and supervisors became involved, and his height was measured repeatedly. Despite spending considerable time trying to understand the decision, no one clearly explained why we were being denied boarding.
The situation eventually escalated to the point where security was called, and I was asked to leave the attraction area and escorted to Guest Services.
After returning home, I reviewed the park’s published ride policy and learned that children under 36 inches may ride this attraction when accompanied by a qualified chaperone. My son was 23 months old, and I intended to ride with him as his qualified chaperone. If there was another safety concern or policy that applied, it was never clearly explained to me.
I fully support ride safety rules and understand that they must be followed. My disappointment comes from the lack of clear communication and how a simple question escalated instead of being resolved with a straightforward explanation.
After spending hundreds of dollars on an Annual Thrill Pass, my family left disappointed. I hope management reviews this incident and improves communication so other families do not have a similar experience.
翻译：我的家人在美国梦乐园的尼克儿童频道主题乐园经历了一次非常令人失望的体验。
2026年7月18日，我购买了年度畅玩通行证，并带着23个月大的儿子一同前往。当天，工作人员多次为他测量身高，我们也顺利体验了多个游乐项目，没有任何问题。
而在最后体验的“朵拉天空列车”（La Aventura de Azul）项目中，我们排队了约20至30分钟后，却被告知我的儿子无法乘坐。随后，多名工作人员及主管都介入处理了此事。他的身高被反复测量。尽管我们花了大量时间试图弄明白这个决定背后的原因，但始终没有人能清楚地解释为何我们被拒绝入场。
情况最终恶化到需要呼叫安保人员的地步，我被要求离开游乐区，并在护送下前往游客服务处。
回家后，我查阅了公园公布的游乐设施乘坐规定，得知身高不足36英寸的儿童在有合格监护人陪同的情况下可以乘坐该游乐设施。我的儿子当时23个月大，我本打算以合格监护人的身份与他一同乘坐游乐设施。如果存在其他安全方面的规定或政策，也从未有人向我清晰说明过。
我完全支持各项游乐设施安全规则，也明白这些规则必须得到遵守。让我感到失望的是，相关说明不够明确，而我提出的一个简单问题非但没能得到直截了当的答复，反而引发了不必要的麻烦。
在花费了数百美元购买年度畅玩通之后……我们的家人带着失望离开了。我希望管理层能审视此次事件并改善沟通方式，以免其他家庭遭遇类似的经历。
2026年7月18日，我购买了年度畅玩通行证，并带着23个月大的儿子一同前往。当天，工作人员多次为他测量身高，我们也顺利体验了多个游乐项目，没有任何问题。
而在最后体验的“朵拉天空列车”（La Aventura de Azul）项目中，我们排队了约20至30分钟后，却被告知我的儿子无法乘坐。随后，多名工作人员及主管都介入处理了此事。他的身高被反复测量。尽管我们花了大量时间试图弄明白这个决定背后的原因，但始终没有人能清楚地解释为何我们被拒绝入场。
情况最终恶化到需要呼叫安保人员的地步，我被要求离开游乐区，并在护送下前往游客服务处。
回家后，我查阅了公园公布的游乐设施乘坐规定，得知身高不足36英寸的儿童在有合格监护人陪同的情况下可以乘坐该游乐设施。我的儿子当时23个月大，我本打算以合格监护人的身份与他一同乘坐游乐设施。如果存在其他安全方面的规定或政策，也从未有人向我清晰说明过。
我完全支持各项游乐设施安全规则，也明白这些规则必须得到遵守。让我感到失望的是，相关说明不够明确，而我提出的一个简单问题非但没能得到直截了当的答复，反而引发了不必要的麻烦。
在花费了数百美元购买年度畅玩通之后……我们的家人带着失望离开了。我希望管理层能审视此次事件并改善沟通方式，以免其他家庭遭遇类似的经历。
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