下载App
资质规则
旅行
账户
Tripadvisor用户
Unforgettable Indigenous Experience Soured by Safety Concerns and Transport Failures
Amazon Amazing Tours的点评
点评：The driver was punctual, arriving ten minutes early for our 8:00 AM hotel pickup and efficiently dropping us off near the bay. We were led onto a regional boat holding about 50 to 60 passengers by 8:20 AM, but the long wait on board was by far the most frustrating part of the morning due to the muggy, oppressive heat. Sitting docked without a breeze made the humidity stifling. To add to the frustration, staff even asked me to move away from my family to accommodate other passengers, which I refused. After waiting on the boat for a full hour, we finally pulled away—only to turn right back around to the dock to pick up even more people, dragging out an already disorganized start.
Throughout the tour, communication left much to be desired for international travelers. The guidance in English continued to be extremely brief compared to the detailed instructions provided in Portuguese, and what little information was shared in English was often difficult to understand. Also, while the tour description states that water is provided, it is unbottled tap water—if you want bottled water, you have to pay extra for it, even at lunch.
Once we officially got underway, the experience improved. The boat navigated away from the city in about 25 minutes, and the fresh river breeze was a much-needed relief that instantly cooled us down. About 30 to 35 minutes after departure, we reached the "Meeting of Waters" (Encontro das Águas), staying for just five minutes to take pictures from the boat. Rather than continuing down the Amazon River, the boat turned back toward the Rio Negro and headed to Nossa Pescaria - El Shadai. We spent 30 to 40 minutes there, where passengers were given the option to pay extra for a pirarucu feeding activity.
Around 10:35 AM, we departed to visit an indigenous community. Watching their cultural show, dancing, and musical performance was fun and enjoyable, even if it felt somewhat commercialized. They had a small shopping area set up where you could support the locals by buying crafts; we picked up a mug and a keychain.
We arrived at the restaurant for lunch around 12:05 PM. The buffet lunch was good with plenty of options, though all drinks—including bottled water—cost extra. Around 12:45 PM, we were given 40 to 45 minutes to explore the jungle walkway behind the restaurant. This roughly half-mile wooden plank trail runs over the muddy Amazon water into the forest. While it was a neat experience, the walkway severely lacks basic safety standards: it is extremely narrow, wobbly, and broken in multiple places. If you trip or lose your balance, you could easily fall straight into the muddy water below. There was another small souvenir area on the way out where we bought a few more items.
We reboarded the boat around 1:30 PM to start heading toward the pink dolphin spot. The journey brought another safety concern: partway through the ride, water began coming into the lower cabin, triggering a siren. Staff had to deploy a bilge pump to clear the water and then shuffled seating to fix the balance—literally just moving only my family to the other side and swapping them with another couple. It wasn't clear how swapping just four people was supposed to solve a structural water-logging issue, but we complied without arguing to keep things moving.
The pink dolphin experience itself was a highlight. While I opted out of getting in the water for personal reasons, I took plenty of great photos, and the people who went in seemed to thoroughly enjoy interacting with them. It was extremely hot outside, so we grabbed some refreshing fresh coconut water and beer to beat the heat. We wrapped up at the dolphin site around 3:00 PM before starting the journey back.
The boat ride back to the dock took about 10 to 15 minutes, but the end of the day turned into a terrible situation due to a complete lack of coordination. The agency never contacted us beforehand about the return transport. After waiting 5 minutes, a representative from a different agency pointed us toward a driver. I asked the driver directly if he worked for our agency, and he lied and said yes. When we arrived back at our hotel around 3:40 PM, he demanded money—at first I thought it was a tip, but he then demanded more and threatened us. To avoid an argument and ensure my family's safety, I paid him.
Please communicate clearly with your tourists beforehand, especially when there is a language barrier, as this severe lack of protocol put us in danger. I reported the incident to the agency afterward, and while it was nice of them to offer to reimburse the money I had to pay that driver (which I refused, as it doesn't undo the experience), strict driver identification protocols must be put in place immediately.
Overall Rating: 3 / 5 Stars
Throughout the tour, communication left much to be desired for international travelers. The guidance in English continued to be extremely brief compared to the detailed instructions provided in Portuguese, and what little information was shared in English was often difficult to understand. Also, while the tour description states that water is provided, it is unbottled tap water—if you want bottled water, you have to pay extra for it, even at lunch.
Once we officially got underway, the experience improved. The boat navigated away from the city in about 25 minutes, and the fresh river breeze was a much-needed relief that instantly cooled us down. About 30 to 35 minutes after departure, we reached the "Meeting of Waters" (Encontro das Águas), staying for just five minutes to take pictures from the boat. Rather than continuing down the Amazon River, the boat turned back toward the Rio Negro and headed to Nossa Pescaria - El Shadai. We spent 30 to 40 minutes there, where passengers were given the option to pay extra for a pirarucu feeding activity.
Around 10:35 AM, we departed to visit an indigenous community. Watching their cultural show, dancing, and musical performance was fun and enjoyable, even if it felt somewhat commercialized. They had a small shopping area set up where you could support the locals by buying crafts; we picked up a mug and a keychain.
We arrived at the restaurant for lunch around 12:05 PM. The buffet lunch was good with plenty of options, though all drinks—including bottled water—cost extra. Around 12:45 PM, we were given 40 to 45 minutes to explore the jungle walkway behind the restaurant. This roughly half-mile wooden plank trail runs over the muddy Amazon water into the forest. While it was a neat experience, the walkway severely lacks basic safety standards: it is extremely narrow, wobbly, and broken in multiple places. If you trip or lose your balance, you could easily fall straight into the muddy water below. There was another small souvenir area on the way out where we bought a few more items.
We reboarded the boat around 1:30 PM to start heading toward the pink dolphin spot. The journey brought another safety concern: partway through the ride, water began coming into the lower cabin, triggering a siren. Staff had to deploy a bilge pump to clear the water and then shuffled seating to fix the balance—literally just moving only my family to the other side and swapping them with another couple. It wasn't clear how swapping just four people was supposed to solve a structural water-logging issue, but we complied without arguing to keep things moving.
The pink dolphin experience itself was a highlight. While I opted out of getting in the water for personal reasons, I took plenty of great photos, and the people who went in seemed to thoroughly enjoy interacting with them. It was extremely hot outside, so we grabbed some refreshing fresh coconut water and beer to beat the heat. We wrapped up at the dolphin site around 3:00 PM before starting the journey back.
The boat ride back to the dock took about 10 to 15 minutes, but the end of the day turned into a terrible situation due to a complete lack of coordination. The agency never contacted us beforehand about the return transport. After waiting 5 minutes, a representative from a different agency pointed us toward a driver. I asked the driver directly if he worked for our agency, and he lied and said yes. When we arrived back at our hotel around 3:40 PM, he demanded money—at first I thought it was a tip, but he then demanded more and threatened us. To avoid an argument and ensure my family's safety, I paid him.
Please communicate clearly with your tourists beforehand, especially when there is a language barrier, as this severe lack of protocol put us in danger. I reported the incident to the agency afterward, and while it was nice of them to offer to reimburse the money I had to pay that driver (which I refused, as it doesn't undo the experience), strict driver identification protocols must be put in place immediately.
Overall Rating: 3 / 5 Stars
翻译：司机非常准时，提前十分钟到达酒店接我们，并迅速将我们送到海湾附近。早上8点20分左右，我们被带上了一艘可容纳50到60名乘客的区域性游船。不过，由于天气闷热难耐，在船上漫长的等待成了整个上午最令人沮丧的环节。船只停泊在码头上，没有一丝风，使得潮湿的空气更加令人窒息。更让人心烦的是，工作人员甚至要求我离开家人身边，好给其他乘客腾出位置。我拒绝了。我们在船上等了足足一小时，船才开动——结果又立刻掉头回到码头接更多的人，使得原本就混乱不堪的开端变得更加一团糟。
在整个游览过程中，对于国际游客来说，沟通方面存在很大问题。与用葡萄牙语提供的详细指示相比，英文版的讲解则极其简略；即便有少量英文信息，也常常难以理解。此外，。虽然旅游说明中称会提供饮用水，但实际上只是未经瓶装处理的自来水——如果你想要瓶装水，即便是在午餐时间也必须额外付费。
正式启程后，体验有所改善。约25分钟后，游船驶离了市区，河面上吹来的清新凉风简直是及时雨，立刻让我们凉爽了许多。出发后30到35分钟左右，我们便抵达了“两水交汇处”（Encontro das Águas）。我们只在船上停留了五分钟来拍照。随后，船只并未继续沿亚马逊河前行，而是掉头朝内格罗河方向行驶，前往“Nossa Pescaria - El Shadai”。我们在那里逗留了30到40分钟，期间游客们可以选择额外付费参与喂养巨骨舌鱼的活动。
上午10点35分左右，我们出发去参观一个原住民社区。观看他们的文化表演、舞蹈和音乐演出十分有趣，尽管感觉有些商业化成分。那里设有一个小型购物区，游客可以购买当地手工艺品来支持当地人；我们买了一个马克杯和一个钥匙链。
我们大约在中午12点05分抵达餐厅享用午餐。自助餐的种类相当丰富，不过包括瓶装水在内的所有饮料都需要额外付费。12点45分左右，我们获得了40到45分钟的时间去探索餐厅后方的丛林步道。这条长约半英里的木制步道横跨亚马逊河的泥泞河水，一直延伸到森林深处。虽然这段体验挺不错的，但这条步道严重缺乏基本的安全保障：它极其狭窄、摇摇晃晃，而且多处都有破损。一旦绊倒或失去平衡，就很容易直接跌入下方浑浊的泥水中。在返回的路上还有一个小纪念品店，我们在那里又买了几样东西。
下午1点半左右我们重新登上船，准备前往粉红海豚出没的区域。然而航行途中又出现了一个安全问题：在行程进行到一半时……水开始涌入下层船舱，触发了警报。工作人员不得不启动污水泵来排水，随后又调整座位以恢复船体平衡——实际上就是把我们一家人移到另一侧，再和另一对夫妇交换位置。虽然不清楚仅仅调换四个人就能如何解决船体进水的问题，但为了事情能顺利进行，我们也没有争论，乖乖照做了。
与粉红海豚的邂逅本身则堪称一大亮点。虽然由于个人原因我没有下水，但我拍到了许多很棒的照片。那些下水的人似乎也乐在其中，享受着与海豚互动的时光。当时外面酷热难耐，于是我们喝了些清凉的椰子水和啤酒来消暑。下午3点左右我们结束了在 dolphin site的参观，随后便踏上了返程之旅。
乘船返回码头的路程大约需要10到15分钟。然而，由于完全缺乏协调，最后局面变得一团糟。该旅行社事先从未联系我们安排返程交通。等了5分钟后，另一家旅行社的工作人员才指引我们去找司机。我直接询问那位司机他是否为我们旅行社工作，他撒谎称是的。下午3点40分左右我们回到酒店后，他开始索要钱财——起初我以为是小费，但他随后又索要更多，还对我们进行威胁。为了避免争执并确保家人的安全，我付钱给他。
请事先与游客们进行清晰沟通，尤其是在存在语言障碍的情况下；这种严重缺乏规范的行为让我们陷入了危险境地。事后我向旅行社反映了此事，他们主动提出退还我付给司机的费用，这份心意固然值得感激（但我拒绝了，因为这无法挽回我们所经历的糟糕体验）。不过，旅行社必须立即制定出严格的司机身份核验流程。综合评分：3/5星。
在整个游览过程中，对于国际游客来说，沟通方面存在很大问题。与用葡萄牙语提供的详细指示相比，英文版的讲解则极其简略；即便有少量英文信息，也常常难以理解。此外，。虽然旅游说明中称会提供饮用水，但实际上只是未经瓶装处理的自来水——如果你想要瓶装水，即便是在午餐时间也必须额外付费。
正式启程后，体验有所改善。约25分钟后，游船驶离了市区，河面上吹来的清新凉风简直是及时雨，立刻让我们凉爽了许多。出发后30到35分钟左右，我们便抵达了“两水交汇处”（Encontro das Águas）。我们只在船上停留了五分钟来拍照。随后，船只并未继续沿亚马逊河前行，而是掉头朝内格罗河方向行驶，前往“Nossa Pescaria - El Shadai”。我们在那里逗留了30到40分钟，期间游客们可以选择额外付费参与喂养巨骨舌鱼的活动。
上午10点35分左右，我们出发去参观一个原住民社区。观看他们的文化表演、舞蹈和音乐演出十分有趣，尽管感觉有些商业化成分。那里设有一个小型购物区，游客可以购买当地手工艺品来支持当地人；我们买了一个马克杯和一个钥匙链。
我们大约在中午12点05分抵达餐厅享用午餐。自助餐的种类相当丰富，不过包括瓶装水在内的所有饮料都需要额外付费。12点45分左右，我们获得了40到45分钟的时间去探索餐厅后方的丛林步道。这条长约半英里的木制步道横跨亚马逊河的泥泞河水，一直延伸到森林深处。虽然这段体验挺不错的，但这条步道严重缺乏基本的安全保障：它极其狭窄、摇摇晃晃，而且多处都有破损。一旦绊倒或失去平衡，就很容易直接跌入下方浑浊的泥水中。在返回的路上还有一个小纪念品店，我们在那里又买了几样东西。
下午1点半左右我们重新登上船，准备前往粉红海豚出没的区域。然而航行途中又出现了一个安全问题：在行程进行到一半时……水开始涌入下层船舱，触发了警报。工作人员不得不启动污水泵来排水，随后又调整座位以恢复船体平衡——实际上就是把我们一家人移到另一侧，再和另一对夫妇交换位置。虽然不清楚仅仅调换四个人就能如何解决船体进水的问题，但为了事情能顺利进行，我们也没有争论，乖乖照做了。
与粉红海豚的邂逅本身则堪称一大亮点。虽然由于个人原因我没有下水，但我拍到了许多很棒的照片。那些下水的人似乎也乐在其中，享受着与海豚互动的时光。当时外面酷热难耐，于是我们喝了些清凉的椰子水和啤酒来消暑。下午3点左右我们结束了在 dolphin site的参观，随后便踏上了返程之旅。
乘船返回码头的路程大约需要10到15分钟。然而，由于完全缺乏协调，最后局面变得一团糟。该旅行社事先从未联系我们安排返程交通。等了5分钟后，另一家旅行社的工作人员才指引我们去找司机。我直接询问那位司机他是否为我们旅行社工作，他撒谎称是的。下午3点40分左右我们回到酒店后，他开始索要钱财——起初我以为是小费，但他随后又索要更多，还对我们进行威胁。为了避免争执并确保家人的安全，我付钱给他。
请事先与游客们进行清晰沟通，尤其是在存在语言障碍的情况下；这种严重缺乏规范的行为让我们陷入了危险境地。事后我向旅行社反映了此事，他们主动提出退还我付给司机的费用，这份心意固然值得感激（但我拒绝了，因为这无法挽回我们所经历的糟糕体验）。不过，旅行社必须立即制定出严格的司机身份核验流程。综合评分：3/5星。
© 2026 Tripadvisor 版权所有。
部分照片由 VFM Leonardo 提供。
TripAdvisor公司对外部网站的内容一概不负责。优惠价格中不含税和其他费用。
ICP证：沪B2-20200433
沪ICP备20013175号
沪公网安备31010502005427号鹰程信息技术（上海）有限公司
