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brittani L
Staff was hostile, dismissive, and unprofessional.
Nelson Ledges Quarry Park的点评
点评：Staff was hostile, dismissive, and unprofessional.
At the gate, my husband’s vehicle was checked, and he was asked, “Are you going to be sh*tting in those buckets?” We had wag bags for a portable toilet. It was an unnecessarily rude and unprofessional way to speak to a guest.
After that, another staff member directed him into a campsite that was extremely difficult to maneuver into. When he attempted to reposition the vehicle, no assistance was offered, and he ended up backing into a tree.
The restroom situation was also disappointing. The portable toilets were unsanitary and appeared insufficient for the number of attendees.
The final straw came the next morning when staff told him he had to take down his pop-up changing/privacy tent, claiming the health department would shut Nelson Ledges down if it remained. We reviewed the posted rules and could not find anything prohibiting changing tents or wag bags. Rather than explaining the concern respectfully, staff were dismissive and confrontational. After everything that had already happened, he packed up and left early.
Before posting this review, I reached out to Nelson Ledges by both email and Facebook Messenger in hopes of discussing what happened. Unfortunately, I never received a response.
I understand festivals can be hectic, and I don’t expect perfection. I do expect guests to be treated with basic courtesy and for legitimate concerns to be acknowledged. Hopefully management takes customer feedback more seriously in the future and works to improve both staff interactions and the overall guest experience.
At the gate, my husband’s vehicle was checked, and he was asked, “Are you going to be sh*tting in those buckets?” We had wag bags for a portable toilet. It was an unnecessarily rude and unprofessional way to speak to a guest.
After that, another staff member directed him into a campsite that was extremely difficult to maneuver into. When he attempted to reposition the vehicle, no assistance was offered, and he ended up backing into a tree.
The restroom situation was also disappointing. The portable toilets were unsanitary and appeared insufficient for the number of attendees.
The final straw came the next morning when staff told him he had to take down his pop-up changing/privacy tent, claiming the health department would shut Nelson Ledges down if it remained. We reviewed the posted rules and could not find anything prohibiting changing tents or wag bags. Rather than explaining the concern respectfully, staff were dismissive and confrontational. After everything that had already happened, he packed up and left early.
Before posting this review, I reached out to Nelson Ledges by both email and Facebook Messenger in hopes of discussing what happened. Unfortunately, I never received a response.
I understand festivals can be hectic, and I don’t expect perfection. I do expect guests to be treated with basic courtesy and for legitimate concerns to be acknowledged. Hopefully management takes customer feedback more seriously in the future and works to improve both staff interactions and the overall guest experience.
翻译：工作人员态度恶劣、漠不关心且毫无职业素养。
在入口处，我丈夫的车被检查，他还被问道：“你打算用那些桶来大小便吗？”其实我们带了便携式厕所用的便便袋。这种跟客人说话的方式既无礼又不专业，完全没必要。
之后，另一位工作人员指示他驶入一个极其难以进入的露营地。当他试图调整车辆位置时，却无人提供帮助，结果车后倒时撞上了一棵树。洗手间的情况也令人失望。那些移动式厕所很不卫生，而且数量似乎也满足不了参会者的需求。
压垮骆驼的最后一根稻草出现在第二天早上：工作人员要求他拆除自己搭建的更衣/私密用帐篷，称如果帐篷不拆除，卫生部门就会查封Nelson Ledges营地。我们仔细查看了张贴的规章制度，却并未发现任何禁止搭建更衣帐篷或使用移动式厕所的规定。然而工作人员并没有以礼貌的方式解释他们的顾虑。工作人员态度冷漠且颇具敌对性。在经历了这一切之后，他收拾东西提前离开了。
在发布此评论前，我通过电子邮件和Facebook Messenger联系了Nelson Ledges，希望能就所发生的事情进行沟通。遗憾的是，我始终没有收到回复。
我明白音乐节期间情况可能很忙碌，也并不期望一切尽善尽美。但我确实希望宾客能得到最基本的礼遇，也希望合理的顾虑能够得到重视。希望今后管理层能更重视客户的反馈意见，努力改进员工的服务质量以及整体宾客体验。
在入口处，我丈夫的车被检查，他还被问道：“你打算用那些桶来大小便吗？”其实我们带了便携式厕所用的便便袋。这种跟客人说话的方式既无礼又不专业，完全没必要。
之后，另一位工作人员指示他驶入一个极其难以进入的露营地。当他试图调整车辆位置时，却无人提供帮助，结果车后倒时撞上了一棵树。洗手间的情况也令人失望。那些移动式厕所很不卫生，而且数量似乎也满足不了参会者的需求。
压垮骆驼的最后一根稻草出现在第二天早上：工作人员要求他拆除自己搭建的更衣/私密用帐篷，称如果帐篷不拆除，卫生部门就会查封Nelson Ledges营地。我们仔细查看了张贴的规章制度，却并未发现任何禁止搭建更衣帐篷或使用移动式厕所的规定。然而工作人员并没有以礼貌的方式解释他们的顾虑。工作人员态度冷漠且颇具敌对性。在经历了这一切之后，他收拾东西提前离开了。
在发布此评论前，我通过电子邮件和Facebook Messenger联系了Nelson Ledges，希望能就所发生的事情进行沟通。遗憾的是，我始终没有收到回复。
我明白音乐节期间情况可能很忙碌，也并不期望一切尽善尽美。但我确实希望宾客能得到最基本的礼遇，也希望合理的顾虑能够得到重视。希望今后管理层能更重视客户的反馈意见，努力改进员工的服务质量以及整体宾客体验。
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