点评:A partner I booked a tour with through the GoCity pass was a no show for the early evening tour. I went to the partner's customer service first, but of course, they don't really have 'my' money so all they offered to do to make it right was to 'let' me reschedule the tour for 5 days later. I was leaving in two days so obviously that didn't help. I planned my whole afternoon around that tour and couldn't get to other places in time that day, losing many hours of time I could have used my pass. I then went to GoCity's customer service and they said there's nothing they're willing to do since it was through a partner site. This is ridiculous to me because if you are sending people to this partner site to book tours, then you are vouching for them and should cover something that goes wrong. Otherwise, don't have them as a partner on your site. I asked for a one day extension from GC on my pass which they refused so I then asked for a one time use pass to make up for a bit of the time I lost due to this partner site flaking. I felt this was a very reasonable request, but they refused that also. Very irritated and wouldn't go through them again.
翻译:我通过 GoCity 通票预订的旅行团的一位合作伙伴没有参加傍晚的旅行。我先去了合作伙伴的客服,但当然,他们实际上并没有“我的”钱,所以他们提出的唯一解决办法就是“让我”将旅行团改期到 5 天后。我两天后就要出发,所以显然这没有帮助。我整个下午都在计划这次旅行,那天没能及时去其他地方,浪费了很多可以使用通票的时间。然后我去了 GoCity 的客服,他们说他们不愿意做任何事情,因为这是通过合作伙伴网站进行的。这对我来说很荒谬,因为如果您将人们引导到这个合作伙伴网站预订旅行团,那么您就是在为他们担保,并且应该承担出现的问题。否则,不要让他们成为您网站的合作伙伴。我向GC申请延长一天的通票有效期,但他们拒绝了。于是我又申请了一张一次性通票,以弥补由于这个合作网站不给力而损失的一点时间。我觉得这个请求很合理,但他们也拒绝了。我非常恼火,以后再也不会找他们了。