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Be happy, you’re selling a great product
Ye Olde Pepper Companie的点评
点评：There is a sweet product being offered but a sour attitude presenting the product. There consistently is a lack of guest hospitality and a lack of friendliness when you enter the store. Particularly from an individual that may be the manager or at least conveys that feeling to a guest and hearing the directives she gives her fellow associates, she at the very least is “in charge.” Please think about the guest walking through the door. Are you happily greeting guests and more importantly acknowledging guests even while you may be working with other guests’ orders? I live in Salem and frequent the store. I’ve begun to take notice who works what days and times and enter when I know a friendly associate will be there. You have an excellent product, a warm and inviting store design, and what a history! Getting back to basics when it comes to friendliness and an ideal guest experience. This is meant to be constructive feedback. I understand that working with the public can be challenging. There is so much to balance in our personal lives and there may be other personal factors impacting us daily. Over the past 13 months it has been very obvious, the lack of customer acknowledgement, positive engagement, and the feeling of joy you would expect and need in a candy store. Thank you.
翻译：你们的产品很棒，但服务态度却很差。进店后，总感觉缺乏待客之道和友好态度。尤其是一位可能是经理的人，或者至少从她给顾客的指示中可以看出，她至少是“负责人”。请设身处地地想想走进店门的顾客。您是否热情地迎接他们？更重要的是，即使在忙着处理其他顾客的订单，您是否也会注意到他们？我住在塞勒姆，经常光顾这家店。我开始留意哪些员工在哪些天上班，哪些时间段上班，尽量选择在知道会有友善的员工在的时候去。你们的产品很棒，店铺设计温馨舒适，而且历史悠久！现在需要回归本源，重视友好待客之道，打造理想的顾客体验。我只是想提出一些建设性的反馈意见。我理解与公众打交道可能充满挑战。我们每个人生活中都有很多事情需要平衡，而且每天都会受到其他个人因素的影响。过去13个月里，很明显，我们缺乏对顾客的重视、积极的互动，以及在糖果店里本应有的那种愉悦感。谢谢。
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