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Erin L
Avoid this company
OptimoRent的点评
点评：Autovia, Optimorent, and Ecovia all operate under the same group, and based on my experience, I would strongly advise choosing a more reputable rental provider.
We rented a car from Ancona Airport for less than 24 hours. The vehicle was returned on time and in the same condition, aside from some normal dust.
Three days later, I received an email claiming “GRAVE/SEVERE” scratches, along with a €315 charge. The evidence provided? A set of blurry photos of the car still covered in dust. From our own photos taken at drop-off, the so-called “damage” appears to be nothing more than superficial marks on a dirty surface—possibly even foliage residue.
I repeatedly requested clear photos of the vehicle after it had been cleaned so the alleged damage could be properly assessed. These requests were denied multiple times.
It raises a simple question: how can anyone accurately evaluate paint damage on a car that is still covered in dust?
Customer service has been dismissive and unhelpful throughout. Even when I returned to Ancona Airport in person to inspect the vehicle, I was told it wasn’t available. Staff claimed updated photos existed but refused to show them.
Overall, this experience felt highly questionable and poorly handled. I would strongly recommend documenting everything carefully and considering alternative rental companies.
We rented a car from Ancona Airport for less than 24 hours. The vehicle was returned on time and in the same condition, aside from some normal dust.
Three days later, I received an email claiming “GRAVE/SEVERE” scratches, along with a €315 charge. The evidence provided? A set of blurry photos of the car still covered in dust. From our own photos taken at drop-off, the so-called “damage” appears to be nothing more than superficial marks on a dirty surface—possibly even foliage residue.
I repeatedly requested clear photos of the vehicle after it had been cleaned so the alleged damage could be properly assessed. These requests were denied multiple times.
It raises a simple question: how can anyone accurately evaluate paint damage on a car that is still covered in dust?
Customer service has been dismissive and unhelpful throughout. Even when I returned to Ancona Airport in person to inspect the vehicle, I was told it wasn’t available. Staff claimed updated photos existed but refused to show them.
Overall, this experience felt highly questionable and poorly handled. I would strongly recommend documenting everything carefully and considering alternative rental companies.
翻译：Autovia、Optimorent 和 Ecovia 都隶属于同一集团，根据我的经验，我强烈建议您选择一家信誉更好的租车公司。
我们在安科纳机场租了一辆车，租期不到 24 小时。车辆按时归还，除了有些灰尘外，车况与取车时相同。
三天后，我收到一封邮件，声称车辆有“严重/重大”划痕，并要求支付 315 欧元的费用。他们提供的证据是什么？几张模糊不清的照片，照片显示车辆仍然布满灰尘。从我们自己还车时拍摄的照片来看，所谓的“损坏”似乎只是脏兮兮的车身上的一些表面痕迹——甚至可能是树叶残渣。
我多次要求他们提供车辆清洁后的清晰照片，以便对所谓的损坏进行准确评估。但这些要求都被多次拒绝。
这就引出了一个简单的问题：一辆仍然布满灰尘的车，谁又能准确评估油漆损坏情况呢？
整个过程中，客服态度冷漠，毫无帮助。即使我亲自返回安科纳机场查看车辆，他们也告诉我车辆无法提供。工作人员声称有更新的照片，但拒绝出示。
总而言之，这次租车体验非常可疑，处理方式也很糟糕。我强烈建议大家仔细记录所有信息，并考虑其他租车公司。
我们在安科纳机场租了一辆车，租期不到 24 小时。车辆按时归还，除了有些灰尘外，车况与取车时相同。
三天后，我收到一封邮件，声称车辆有“严重/重大”划痕，并要求支付 315 欧元的费用。他们提供的证据是什么？几张模糊不清的照片，照片显示车辆仍然布满灰尘。从我们自己还车时拍摄的照片来看，所谓的“损坏”似乎只是脏兮兮的车身上的一些表面痕迹——甚至可能是树叶残渣。
我多次要求他们提供车辆清洁后的清晰照片，以便对所谓的损坏进行准确评估。但这些要求都被多次拒绝。
这就引出了一个简单的问题：一辆仍然布满灰尘的车，谁又能准确评估油漆损坏情况呢？
整个过程中，客服态度冷漠，毫无帮助。即使我亲自返回安科纳机场查看车辆，他们也告诉我车辆无法提供。工作人员声称有更新的照片，但拒绝出示。
总而言之，这次租车体验非常可疑，处理方式也很糟糕。我强烈建议大家仔细记录所有信息，并考虑其他租车公司。
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