点评:Had my baby shower here, beautiful venue. However, there should be a clearer understanding on how the afternoon teas are presented; 4 of my guests paid £19.50 each for an afternoon tea, and 2 of them paid £23.50 each for a fizz afternoon tea (NOTHING is stated on the menu about how they are presented, just gives a run down of what is included and the price) Only 3 of the 6 afternoon teas were bought out. Confused as to why there was 3 missing, we were told AFTER we had all paid that insane amount of money that the towers were actually for “sharing” (2 people per tower) so essentially, ONE afternoon tea tower equals to £40 and over (this is shocking in itself, considering the room hire was £150 alone and we all paid a further £192 for all our food. IF we had known they were for sharing, we wouldn’t have bothered paying all of that money - picture attached of the afternoon tea) because of the confusion and lack of customer service from a few of the staff, we asked to speak to a manager. He came over to discuss the issue and he was a true gent; out of the kindness of his heart, he honoured 3 more afternoon teas AND complimentary drinks for everyone in the party due to the lack of communication. I wish I’d gotten his name, because he was an absolute god send and couldn’t do enough for us. Overall, it was a lovely day, but it is far too overpriced for what it is.
翻译:我在这里举办了迎婴派对,场地很漂亮。但是,应该更清楚地了解下午茶是如何呈现的;我的 4 位客人每人支付了 19.50 英镑购买下午茶,其中 2 位每人支付了 23.50 英镑购买了气泡下午茶(菜单上没有说明如何呈现,只是简要介绍了包含的内容和价格)6 份下午茶中只有 3 份被买光了。我们不明白为什么少了 3 座,我们被告知,在我们支付了那么多钱之后,这些塔实际上是“共享”的(每座塔 2 人),所以实际上,一座下午茶塔的价格等于 40 英镑及以上(这本身就令人震惊,考虑到单是房间租金就 150 英镑,我们所有人还为所有食物支付了 192 英镑。如果我们知道它们是共享的,我们就不会费心支付所有的钱了 - 附上下午茶的照片)由于一些员工的混乱和缺乏客户服务,我们要求与经理交谈。他过来讨论这个问题,他是一位真正的绅士;出于他的好心,由于缺乏沟通,他为聚会中的每个人提供了 3 份下午茶和免费饮料。我希望我知道他的名字,因为他绝对是上帝派来的,为我们做得太多了。总的来说,这是美好的一天,但价格太高了。