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Extremely Disorganized Scheduling and Poor Customer Service
Nouvelle D'Spa的点评
点评：Extremely Disorganized Scheduling and Poor Customer Service
I prepaid $243.07 for a deep tissue massage and spa pedicure to celebrate my wife’s birthday. The appointment was confirmed for 9:00 a.m.
The day before, the spa contacted my wife and told her the appointment was at 10:00 a.m. Then, while she was already on her way, they called again and said it was actually at 9:00 a.m. and that she was late. They even said they would deduct the lost time from her service, despite the confusion being entirely caused by the spa.
I also called several times that morning, but no one answered. This lack of communication and the way we were treated were completely unacceptable. The situation caused unnecessary stress and ruined an important part of my wife’s birthday celebration.
This was a serious failure in organization and customer service. I am requesting a full refund for all services paid.
I prepaid $243.07 for a deep tissue massage and spa pedicure to celebrate my wife’s birthday. The appointment was confirmed for 9:00 a.m.
The day before, the spa contacted my wife and told her the appointment was at 10:00 a.m. Then, while she was already on her way, they called again and said it was actually at 9:00 a.m. and that she was late. They even said they would deduct the lost time from her service, despite the confusion being entirely caused by the spa.
I also called several times that morning, but no one answered. This lack of communication and the way we were treated were completely unacceptable. The situation caused unnecessary stress and ruined an important part of my wife’s birthday celebration.
This was a serious failure in organization and customer service. I am requesting a full refund for all services paid.
翻译：排班极其混乱，客户服务糟糕透顶
为了庆祝妻子的生日，我预先支付了243.07美元用于预约深层组织按摩和水疗足疗服务。预约时间原先被确认为上午9点。
前一天，水疗中心联系了我妻子，告知她预约时间改为上午10点。然而就在她动身前往的路上，对方又打电话来说实际预约时间仍是上午9点，并称她要迟到了。他们甚至表示会从服务时长中扣除她耽误的时间。虽然混乱局面完全是由水疗中心引起的。
那天早上我还打了好几次电话，但没人接听。这种沟通缺失以及我们受到的对待是完全不可接受的。这种情况给我带来了不必要的压力，还毁掉了我妻子生日庆祝活动中至关重要的一部分。
这在组织工作和客户服务方面都是严重的失误。我要求对已支付的所有服务费用予以全额退款。
为了庆祝妻子的生日，我预先支付了243.07美元用于预约深层组织按摩和水疗足疗服务。预约时间原先被确认为上午9点。
前一天，水疗中心联系了我妻子，告知她预约时间改为上午10点。然而就在她动身前往的路上，对方又打电话来说实际预约时间仍是上午9点，并称她要迟到了。他们甚至表示会从服务时长中扣除她耽误的时间。虽然混乱局面完全是由水疗中心引起的。
那天早上我还打了好几次电话，但没人接听。这种沟通缺失以及我们受到的对待是完全不可接受的。这种情况给我带来了不必要的压力，还毁掉了我妻子生日庆祝活动中至关重要的一部分。
这在组织工作和客户服务方面都是严重的失误。我要求对已支付的所有服务费用予以全额退款。
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