点评:Daylesford is, of course, a beautiful and well-known destination, with stunning surroundings and some really lovely produce and products. Unfortunately, though, I had a very disappointing experience during my visit.
While browsing, I was looking at the candles on display. They were positioned quite high up, and as they were lit, it wasn’t obvious that they were burning. The candles available to purchase were in sealed boxes, so I naturally assumed the unpackaged candles on display were simply there to look at.
Unfortunately, the candle wax ended up all over my clothes and my new bag. I was understandably panicked trying to remove it, and a somebody kindly passed me a cloth (I didn’t realise it was for sale) so I could clean myself up. However, I was then spoken to quite rudely by another member of staff for using the cloth, despite it having been handed to me for that exact purpose. She said she could get me some tissue, but then proceeded to serve the entire queue before eventually bringing it over, while I was left trying to deal with wax all over my clothes and belongings.
I appreciate accidents happen, but I was really disappointed with how the situation was handled. The candles were not clearly visible as being lit, and I felt that a little understanding and customer care would have gone a long way, particularly when I was already upset about my clothes and new bag being covered in wax.
Such a shame, as I had expected a much better experience from Daylesford. Unfortunately, this has left a very negative impression and I won’t be returning.
翻译:戴尔斯福德无疑是一个美丽且声名远扬的旅游胜地,拥有迷人的自然风光以及许多品质上乘的农产品和手工艺品。不过遗憾的是,我此次到访时的体验却相当令人失望。
闲逛时,我留意到了陈列着的蜡烛。它们被摆放在相当高的位置上,由于处于点燃状态,乍一看并不明显是在燃烧。可供购买的蜡烛则都装在密封盒中。因此,我自然而然地以为那些没有包装的蜡烛只是用来展示的罢了。
可惜的是,蜡油最后溅得到处都是——我的衣服和新买的包包上全沾满了蜡。我慌了,拼命试图把蜡油擦掉。这时,有个人好心递给我一块布(我当时没意识到那是待售商品),让我用来清理自己。然而,尽管那块布就是专门用来清理用的,我还是因为使用了它而被另一位店员毫不客气地训斥了一顿。她说可以帮我拿些纸巾,但随后却先为排队的所有人服务,过了好一会儿才把纸巾递给我。而那时我只能自己设法清理衣服和随身物品上沾到的蜡。
我理解意外在所难免,但这种处理方式真的让我很失望。那些点燃的蜡烛并不显眼,我觉得如果工作人员能多些体谅与关怀,情况肯定会大不相同。尤其是当时我的衣服和新买的包包上已经沾满了蜡,这让我更加心烦意乱。
真是可惜,我原本期望能在Daylesford获得更好的体验。可惜这次的经历给我留下了极其糟糕的印象,我以后也不会再光顾了。