点评:A friend and I visited on the Bank Holiday Monday afternoon. I last visited a couple of years ago and won’t be rushing back.
The shop is beautifully laid out and we visited areas which were there previously and decided we would buy our shopping and then have coffee and cake. We wandered why so many people were carrying coffee cups around the shop, which meant they couldn’t shop at the same time!
We went to the restaurant and a massive queue was there, despite lots of spare tables in the restaurant. So went through to another area and asked if a table was available. We were told there was a 45 minute wait! This was 3.30 in the afternoon. So we went to the take away van to order coffee and cake. Then looked for somewhere to sit. There were no benches or chairs and tables. So we struggled out of the shop with our purchases and coffee to see if there were seats. We then noticed that the outside tables were all empty apart from two more couples, so we went and sat down to enjoy our coffee and cake. A very insistent member of staff said we couldn’t sit there. The same lady who had said there was a 45 minute wait earlier.
We said there was no where else to sit and we weren’t taking anyone’s table as lots of empty tables. As you can see by attached photo. We told her as soon as we had finished we would leave. She was very persistent, then went to another couple of ladies who it appeared were doing the same as us. They explained they had just spent £800 on spa services and just wanted to sit with a tea before leaving.
There was a lovely polite gentleman who said not to rush, he was agency staff and was clearly embarrassed by his co workers attitude.
I really think the management need to realise this is a very short sited attitude, if there are elderly visitors or children, there is no incentive for people to stay at the shop, not at all welcoming.
I certainly won’t be returning anytime soon.
翻译:我和一个朋友在银行假日的周一下午去了那里。我上次来是在几年前,不会急着再去。
这家店的布局很漂亮,我们参观了以前在那里的区域,决定先买东西,然后喝咖啡吃蛋糕。我们很奇怪为什么这么多人端着咖啡杯在店里走来走去,这意味着他们不能同时购物!
我们去了餐厅,那里排了很长的队,尽管餐厅里有很多空桌子。于是我们去了另一个区域,问有没有空桌子。我们被告知要等 45 分钟!当时是下午 3 点 30 分。所以我们去了外卖车点了咖啡和蛋糕。然后找个地方坐下。那里没有长凳、椅子和桌子。所以我们拿着买的东西和咖啡艰难地走出商店,看看有没有座位。然后我们注意到,除了另外两对夫妇外,外面的桌子都是空的,所以我们就去坐下来享用咖啡和蛋糕。一位非常坚持的工作人员说我们不能坐在那里。之前说要等 45 分钟的那位女士。
我们说没有其他地方可坐,而且我们不会占任何人的桌子,因为有很多空桌子。如附图所示。我们告诉她,我们一吃完就走。她非常坚持,然后又去找了另外几位女士,她们似乎和我们一样。她们解释说,她们刚刚在水疗服务上花了 800 英镑,只是想在离开前坐下来喝杯茶。
有一位彬彬有礼的绅士说不要着急,他是代理机构的工作人员,显然对同事的态度感到尴尬。
我真的认为管理层需要意识到这是一种非常短视的态度,如果有老人或儿童来访,他们就没有动力留在店里,一点也不热情。
我肯定不会很快再来。