点评:Second experience with Hotsunsafaris2000. While the first experience in January 2026 was fantastic, the second was disappointing. Despite having paid a considerable amount for 5 days divided into 2 days in Ol Pejeta, 2 in Aberdare, and 1 in Nairobi, the trip was subpar, all organized by the Hotsunsafaris2000 agency (Alfred). Let's start by saying that one of the names on the plane ticket was incorrect even though we had copies of our passports. Furthermore, the guide assigned by the agency (Steve) proved to be incompetent and unprepared as he didn't know the places we were visiting (he used Google Maps to find them). The only things I save are the Maisha Sweetwaters Camp tented camp and the visit to the Chimpanzee Sanctuary. As for the rest, we have already left reviews on TripAdvisor for The Ark in Aberdare and the PrideInn in Nairobi. We expected Alfred to provide a superior travel experience compared to our previous ones, but we realized that the first experience was a combination of fortunate factors, not the agency's organizational structure. In fact, with this experience, Hotsunsafaris2000, represented by Alfred, proved incapable of providing quality service, professionalism, and attention to detail in handling the paperwork. Unfortunately, despite having given it a positive review the first time, I no longer recommend traveling with this agency.
Cristiana and Claudio
翻译:这是我第二次参加Hotsunsafaris2000的旅行社。第一次是在2026年1月,体验非常棒,但第二次却令人失望。虽然我们支付了相当可观的费用,预订了5天的行程,包括在奥尔佩杰塔国家公园2天、阿伯德尔国家公园2天和内罗毕1天,但这次旅行却远低于预期,所有行程都是由Hotsunsafaris2000旅行社(负责人Alfred)安排的。首先,机票上的一个名字是错的,尽管我们有护照复印件。此外,旅行社指派的导游(Steve)也表现得非常不称职,准备不足,他对我们要去的地方一无所知(他竟然用谷歌地图找路)。唯一值得称道的是Maisha Sweetwaters Camp帐篷营地和黑猩猩保护区的参观。至于其他方面,我们已经在TripAdvisor上对阿伯德尔的The Ark酒店和内罗毕的PrideInn酒店进行了评价。我们原本期望Alfred能提供比以往更优质的旅行体验,但后来意识到,第一次的良好体验只是运气使然,并非这家旅行社的组织架构问题。事实上,这次Alfred代表的Hotsunsafaris2000旅行社在处理文件方面,服务质量、专业性和细致程度都令人失望。尽管第一次给予了好评,但我现在不再推荐这家旅行社。
Cristiana和Claudio