下载App
资质规则
旅行
账户
lisamN3080DL
The Prado’s Art Shines — The Treatment of Visitors Does Not
普拉多国家博物馆的点评
点评：The Museum is, without question, one of the greatest art museums in the world. Its collection is breathtaking. The galleries are beautifully lit, the works impeccably preserved, and the curatorial narrative is rich, thoughtful, and deeply rewarding for anyone who loves art.
The museum’s masterpieces span centuries.
However, the overall experience is affected by the attitude and behavior of some staff and security personnel. Interactions are outright disrespectful, especially toward tourists who may be unfamiliar with the museum’s rules or layout. Others staff members are just openly unhelpful and the security interactions seem unnecessarily harsh or dismissive. I got there when it was raining and the security guy came over to me and said I couldn’t be there. When I asked Why he said because that was the tickets office. I indicated I was there to buy tickets and he didn’t even apologize for his rough demeanor towards me. Totally unacceptable!
These issues don’t diminish the brilliance of the art, but they do create a contrast between the museum’s cultural importance and the way guests are sometimes treated. A more welcoming, courteous approach would elevate the experience to the level the collection itself deserves.
The museum’s masterpieces span centuries.
However, the overall experience is affected by the attitude and behavior of some staff and security personnel. Interactions are outright disrespectful, especially toward tourists who may be unfamiliar with the museum’s rules or layout. Others staff members are just openly unhelpful and the security interactions seem unnecessarily harsh or dismissive. I got there when it was raining and the security guy came over to me and said I couldn’t be there. When I asked Why he said because that was the tickets office. I indicated I was there to buy tickets and he didn’t even apologize for his rough demeanor towards me. Totally unacceptable!
These issues don’t diminish the brilliance of the art, but they do create a contrast between the museum’s cultural importance and the way guests are sometimes treated. A more welcoming, courteous approach would elevate the experience to the level the collection itself deserves.
翻译：毫无疑问，这家博物馆是世界上最伟大的艺术博物馆之一。它的藏品令人叹为观止。展厅灯光璀璨，作品保存完好，策展理念丰富、引人深思，对于任何热爱艺术的人来说都极具价值。
博物馆的杰作跨越数个世纪。
然而，部分工作人员和保安人员的态度和行为影响了整体参观体验。他们的互动极其不尊重人，尤其对待那些可能不熟悉博物馆规则或布局的游客。其他工作人员则完全不予理睬，而保安人员的态度也显得过于生硬或冷漠。我到的时候正下着雨，一个保安走过来对我说我不能待在这里。我问为什么，他说因为那是售票处。我表示我是来买票的，但他甚至没有为他粗鲁的态度道歉。这完全不可接受！
这些问题并不影响艺术品的精湛之处，但却凸显了博物馆的文化重要性与有时对待游客的方式之间的反差。如果能采取更热情、更礼貌的方式，参观体验将会提升到与藏品本身相匹配的水平。
博物馆的杰作跨越数个世纪。
然而，部分工作人员和保安人员的态度和行为影响了整体参观体验。他们的互动极其不尊重人，尤其对待那些可能不熟悉博物馆规则或布局的游客。其他工作人员则完全不予理睬，而保安人员的态度也显得过于生硬或冷漠。我到的时候正下着雨，一个保安走过来对我说我不能待在这里。我问为什么，他说因为那是售票处。我表示我是来买票的，但他甚至没有为他粗鲁的态度道歉。这完全不可接受！
这些问题并不影响艺术品的精湛之处，但却凸显了博物馆的文化重要性与有时对待游客的方式之间的反差。如果能采取更热情、更礼貌的方式，参观体验将会提升到与藏品本身相匹配的水平。
© 2026 Tripadvisor 版权所有。
部分照片由 VFM Leonardo 提供。
TripAdvisor公司对外部网站的内容一概不负责。优惠价格中不含税和其他费用。
ICP证：沪B2-20200433
沪ICP备20013175号
沪公网安备31010502005427号鹰程信息技术（上海）有限公司
