点评:I cannot say enough good things about the team at Tachiz. It's not just that they arranged an amazing Costa Rican adventure for me and my family (and the trip was amazing), but it's the service they provided that really made everything so seamless.
The amazing service began during the planning stages, where the team worked with us to build a travel itinerary that fit our timing and budget (not easy given that it was the Christmas holiday season, and we got a late start in planning). Based on our expressed interests, they provided a menu of options for us in each region of the country. When we had questions about various excursions, they were quick to respond to questions, and happy to provide recommendations for us, based on their intimate knowledge of the activities and providers. In the week leading up to the trip, they provided a detailed itinerary, as well as instructions on what to expect when we landed in San Jose.
The incredible service continued once we were on the ground in Costa Rica. Alex and his daughter met us at the airport, and welcomed us with a gift of local chocolates. He introduced our driver, and went over the itinerary with us. We exchanged WhatsApp information, and he encouraged me to text/call at any time with any questions, issues or feedback.
From the airport, we made our way to Manuel Antonio -- with a stop for lunch and fresh fruit along the way. We checked in to the Mariposa hotel -- and into a lovely room with panoramic views of the ocean and a magnificent sunset. It was my birthday, and the Tachiz team arranged for a lovely fresh fruit tray to be sent to the room, as well as dinner reservations at the Papillion restaurant that evening.
After three days in Manuel Antonio, we were driven to La Fortuna/Arenal (a long drive) and checked in to the Manoa Arenal -- a large resort with excellent facilities and incredibly responsive service (we called to ask for a roll-away bed, and within 2 minutes, 3 people showed up with the bed and sheets). While we were in Arenal, we messaged the Tachiz team with questions about potential changes to the itinerary (including changing the time of a couple of activities, as well as adding an activity) and they responded within minutes -- and made all of the changes happen!!
After three days in La Fortuna/Arenal, we headed to Monteverde for a couple of days at the Poco a Poco resort -- a lovely property in a great location. We enjoyed a couple of days in Monteverde before heading back to San Jose for our flight back to the States. On the drive back, Alex called to thank us for entrusting our trip to Tachiz -- but I had to stop him, as it was really us who needed to be thanking him for making the trip so enjoyable (and so seamless)!!
翻译:对于 Tachiz 的团队,我赞不绝口。他们不仅为我和我的家人安排了一次令人惊叹的哥斯达黎加冒险(而且这次旅行很棒),而且他们提供的服务确实让一切变得如此顺利。
令人惊叹的服务始于规划阶段,团队与我们合作制定了适合我们的时间和预算的旅行行程(这并不容易,因为当时是圣诞节假期,而且我们的规划起步较晚)。根据我们表达的兴趣,他们为我们提供了该国每个地区的选择菜单。当我们对各种短途旅行有疑问时,他们很快就回答了问题,并很乐意根据他们对活动和提供商的深入了解为我们提供建议。在旅行前一周,他们提供了详细的行程,以及我们抵达圣何塞后会发生什么的说明。
当我们到达哥斯达黎加后,令人难以置信的服务仍在继续。亚历克斯和他的女儿在机场迎接我们,并赠送了当地巧克力作为礼物来欢迎我们。他介绍了我们的司机,并和我们一起了解了行程。我们交换了 WhatsApp 信息,他鼓励我随时发短信/打电话提出任何疑问、问题或反馈。
从机场出发,我们前往曼努埃尔安东尼奥,沿途停下来享用午餐和新鲜水果。我们入住了马里波萨酒店——一间可爱的房间,可以看到海洋全景和壮丽的日落。那天是我的生日,Tachiz 团队安排了一个可爱的新鲜水果托盘送到房间,并预订了当晚 Papillion 餐厅的晚餐。
在曼努埃尔安东尼奥三天后,我们开车前往拉福图纳/阿雷纳尔(车程很长),并入住马诺阿阿雷纳尔——一个大型度假村,拥有一流的设施和令人难以置信的响应服务(我们打电话要求提供折叠床) ,并在 2 分钟内,3 个人带着床和床单出现了)。当我们在阿雷纳尔时,我们向 Tachiz 团队发送了有关行程可能发生变化的问题(包括更改多项活动的时间以及添加一项活动),他们在几分钟内做出了回应,并做出了所有更改发生!!
在拉福图纳/阿雷纳尔待了三天后,我们前往蒙特维多,在 Poco a Poco 度假村住了几天——这是一家地理位置优越的可爱酒店。我们在蒙特维多度过了几天,然后返回圣何塞搭乘航班返回美国。在回来的路上,亚历克斯打电话感谢我们将我们的旅行托付给塔奇兹——但我不得不阻止他,因为真正需要感谢他的是我们,他让这次旅行如此愉快(而且如此顺利)!