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Juliane T
very very bad experience
电厂购物中心的点评
点评：my friend and i ordered two mcfloats, then we went to cashier station and paid for it, when our number got called, we received a different meal. then the manager said that we gave the wrong receipt to the cashier thats why the meal was different from what we truly ordered. and i was like "how come we gave the wrong receipt when that is literally the printed receipt came out of the machine" then the manager kept arguing that yeah the receipt we gave was wrong like wtf!? and then i asked "now where is the original meal that we ordered?" and then he said "it is now void" like how tf. the manager kept blaming us that it is our fault and that we should just take the meal even if its not the meal we ordered. now i asked "did you ever encountered the same incidentb like this before?" the manager confidently said "no" saying like this is the first incident happened but then the other crew joined the discussion and said "yes we had before" so what are we gonna do now? to avoid scandal, we just yeah take the meal and leave. so clearly there is something wrong in your system and its actually okay if we take the other meal, just apologize and admit your mistake as a manager and crew because im not saying the customers are always right but i know at this point we are RIGHT. the audacity of that manager to give that ignorant attitude look and confidently lied to us? what i hate the most is youre making it look like it is our fault when we just literally gave the freshly printed out order number receipt and the fact that this case is not new to your branch. FIX.YOUR.MANAGEMENT.SYSTEM
翻译：我和朋友点了两个麦云朵，然后去收银台付款。当我们的号码被叫到时，我们拿到的却是另一份餐点。这时经理说我们给了收银员错误的收据，所以餐点才和我们实际点的不一样。我心想：“我们给的明明就是机器打印出来的收据，怎么会是错的呢？”然而经理仍坚持说我们给的收据不对，真是莫名其妙！然后我问：“我们点的原餐品现在在哪儿呢？”他回答说：“已经无效了。”搞什么啊。经理一直怪我们，说这是我们的错，还让我们就算拿到的不是原本点的餐也照样接受。我问道：“你们以前遇到过类似的情况吗？”经理自信地回答：“没有”，称这是第一次发生此类事件。但随后其他工作人员也加入讨论，说：“不，我们以前也遇到过。” 那么我们现在该怎么办呢？为了避免丑闻，我们只好拿着餐点离开。显然，你们的流程存在问题；其实我们换一份餐点也是没问题的。赶紧道歉吧，作为经理和员工要承认自己的错误。我并不是说顾客永远是对的，但此时此刻我们才是对的。那个经理竟敢摆出那种无知的态度，还信誓旦旦地对我们撒谎？我最无法忍受的是，我们明明把刚打印出来的订单号收据交给了他们，可他们却把责任推到我们身上；事实上这种状况在你们店里早已屡见不鲜了。赶紧改进你们的管理制度吧。
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