So unprofessional , unhelpful would never contact again!
Pot 'N' Kettle Ceramic Cafe的点评
点评:My Daughter made contact to arrange her Hen party here after ringing repeatedly she emailed they got in contact telling her the phone line was down , she explained what she was looking for the lady was very helpful saying that they could accommodate her in the evening on a Sunday after the shop had closed she told my Daughter to put it in a booking email and she would sort it and take a £40 booking , my Daughter did this then put a post out to her family and friends to invite them she had over 25 people sorted to attend , she heard nothing back about the booking so she sent another two emails as she was getting stressed with no response we decided today to drive over from Heanor to be told that by her employee who rang her boss on the mobile that she couldn’t staff the evening she had booked her in for a afternoon slot that we didn’t want as we wanted it to be exclusive and not share the venue with the general public as we had organised outside catering to come to the venue in the evening she didn’t even have the decency to message my Daughter so if we hadn’t gone over we would have just assumed everything was ok absolutely disgusting customer service.
翻译:我女儿多次打电话后联系这家店安排她的单身派对,之后又发了邮件,对方回复说电话线路故障。我女儿说明了她的需求,那位女士非常热心,说可以在周日晚上商店关门后安排场地。她让我女儿把预订信息写进邮件里,她会处理好一切,并收取40英镑的预订费。我女儿照做了,然后发帖邀请亲朋好友,已经约了25个人。之后她一直没有收到回复,于是又发了两封邮件,因为她很着急,但还是没有回应。今天我们决定从希诺开车过去,结果却被告知,她的员工打电话给老板说,她那天晚上人手不够。她之前给我女儿预订的是下午的时段,但我们并不想要,因为我们想要一个专属的场地,不想和其他人共用,而且我们已经安排了外面的餐饮公司晚上过来。她甚至连个信息都没发给我女儿一声,不然我们可能就没法继续下去了。如果一切顺利,我们就会认为一切都没问题,但这种客户服务简直令人作呕。