点评:Zero communication skills. Ruined 40th birthday celebration. Booked date/time online for the day of my 40th. Planned my whole day around it. I unfortunately I had a typo with my email address, as soon as I didn’t have confirmation I called office and spoke to a pleasant girl and she advised not to worry all booked and they hadn’t sent the link yet. Couple of days later still no confirmation so I called again, it rang out on two occasions, then I emailed, no reply, then I left a voicemail, no return call. I finally got through, a different lady, Kate. Advised a hadn’t replied to my email that I didn’t receive but I will sort it now. I said maybe try another email. Received email, my husband paid straight away. Then I received a call to tell me that they have given my seats away. Kate was very unsympathetic, there was no apology just an argument that it was my fault I hadn’t replied to the original email that I didn’t receive. She didn’t accept any responsibility that I had tried to contact them on many occasions to rectify and confirm and had zero response. I was left with a few days before my 40th upset and disappointed. I will never use this service regardless of how much I have wanted to do it over the years.
翻译:零沟通技巧。毁了 40 岁生日庆祝活动。在网上预订了 40 岁生日当天的日期/时间。我整天都围绕着它计划。不幸的是,我的电子邮件地址打错了,没有得到确认,我打电话给办公室,和一个和蔼的女孩交谈,她建议不要担心,一切都已预订,他们还没有发送链接。几天后仍然没有确认,所以我再次打电话,铃声响了两次,然后我发了电子邮件,没有回复,然后我留了语音邮件,没有人回电。我终于打通了,是另一位女士,凯特。告知她没有回复我的电子邮件,我没有收到,但我现在会解决。我说也许可以试试另一封电子邮件。收到电子邮件后,我丈夫马上付款了。然后我接到一个电话,告诉我他们已经把我的座位让出去了。凯特非常无情,没有道歉,只是争辩说这是我的错,我没有回复我没有收到的原始电子邮件。她不承担任何责任,我曾多次尝试联系他们纠正和确认,但没有任何回应。在我 40 岁生日的前几天,我感到沮丧和失望。无论这些年来我多么想使用这项服务,我永远不会使用它。