Allergy warning - Tilgate Park (克劳利) - Tilgate Park - 1435条旅客点评与比价

DAVID C

Allergy warning

Tilgate Park的点评

2026年09月09日发布于: 海外

点评：The Tilgate zoo and gardens are amazing, but I have very split review on the cafe. I went the with my wife, daughter and two grandchildren. We chose to have lunch at the cafe and were very lucky to find a free table outside, even if it was not cleared. As we made sure we had enough chairs and a high chair we waited for a member of staff to clear the table. There was an older woman who rushed out delivering food and drinks to the other tables, but on her return to the kitchen she squeezed between people leaving or getting seated. We cleared our own table to the counter as we ordered and the staff on the counter could not have been any nicer, saying thank for clearing and being very helpful with our order. Having two celiac allergies in the group meant checking allergies when ordering. The girls were very helpful and respectful. On our return to the table I took up a little people watching! Other people did the same as us; clearing their own tables after watching the older lady ignoring everyone. Then a young girl joined her delivering food and drinks, but on every return she would clear a table or two, but her colleague just walked past all of the uncleared tables! She even pushed between a mother and her child in a push chair. When the older lady brought out our food she was asked to confirm that the some of the food was definitely gluten free. Her curt response was “it’s all gluten free”. My wife pointed out that the burger bun I had ordered was not gluten free, to which she was clearly told again “it’s all gluten free”. We did our best to check ourselves and ate our lunch. When we had finished I went and spoke to one of the girls at the till to register my complaint, I started with there was no reflection on their service or the quality of the food, then explained the dangers ignoring allergies. Whilst talking to the girl, the older woman overheard and walked in-between us and stopped thing I was leaving a good review. What an attitude - need I say more,

翻译：蒂尔盖特动物园和花园真是棒极了，不过我对那里的咖啡馆评价却褒贬不一。我和妻子、女儿以及两个孙子一同前往。我们决定在咖啡馆用午餐，很幸运地找到了一张空着的户外桌子，虽然还没人收拾干净。我们确认了有足够的椅子和一把高脚椅后，便等着工作人员来清理桌子。这时，一位年长的女士匆匆跑出来，为其他桌的客人送餐送饮料。不过，当她回到厨房时，不得不从那些正要离开或刚刚入座的人中间挤过去。我们点餐后便把自己的桌子清理干净并移到了柜台旁；柜台处的工作人员极其友善，感谢我们清理桌子，还在点餐过程中给予了很多帮助。由于我们一行人中有两人对麸质过敏，因此点餐时必须仔细确认食材成分。那些女孩们既乐于助人又彬彬有礼。回到座位后，我开始悠闲地观察周围的人呢！其他人也和我们做了同样的事：看到那位年长的女服务员对众人置之不理后，他们便自己清理桌面的残羹剩饭。后来有个年轻女孩来帮她送食物和饮料，每次回来时都会清理一两张桌子，而她的同事却对那些没被清理的桌子视而不见！她甚至挤到了一个推着婴儿车的母亲和小孩中间。当那位年长女服务员把我们的食物端上来时，我们请她确认其中有些食物绝对不含麸质。她简短地回复道：“全部都是无麸质的。” 我妻子指出我点的汉堡包面包其实并非无麸质，而她显然又被重复告知：“全部都是无麸质的。” 我们尽力自行检查了一番，然后吃了午餐。吃完后，我去找收银台的一名工作人员投诉。我首先强调这并非在指责他们的服务或食物质量，随后说明了忽视过敏问题可能带来的危险。就在我和那名工作人员交谈时……那位年长的女士听到了，立刻走到我们中间，阻止了我留下好评。态度真是恶劣——还用我多说吗？

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