下载App
资质规则
旅行
账户
Lâm K
Poor customer experience
Isetan Scotts的点评
点评：When I first entered the store, I was greeted with a lovely quality of fruits and great variety of cooked foods. The supermarker had a very nice and clean interior. Naturally, I was very excited and impressed to see such a wide and wonderful selection of premium fruits that I was immersed in the moment and decided to share this with my partner via photos on WhatsApp.
Up till this point, I had not noticed the "No photography" sign. A staff member then jumped out suddenly from behind me and raised her voice at me, immediately barking "No photography, girl! You took so many already. There is a sign here and another sign outside the store!", pointing at the door entrance. I was really appalled and stunned to speak. She could have approached me in a more professional way and I would have gladly deleted the photos immediately.
I understand she was just doing her job but I felt that it could have been carried out in a more gentle manner. The benefit of doubt that customers did not see the no photography sign should be given to them when staff members approach customers to politely remind them, instead of doing so in a manner of reprimand and discipline.
This encounter really ruined my experienced today, and I left the supermarket feeling quite disturbed and honestly disappointed because what started out as a lovely experience had turned into a unnerving and unpleasant one.
Up till this point, I had not noticed the "No photography" sign. A staff member then jumped out suddenly from behind me and raised her voice at me, immediately barking "No photography, girl! You took so many already. There is a sign here and another sign outside the store!", pointing at the door entrance. I was really appalled and stunned to speak. She could have approached me in a more professional way and I would have gladly deleted the photos immediately.
I understand she was just doing her job but I felt that it could have been carried out in a more gentle manner. The benefit of doubt that customers did not see the no photography sign should be given to them when staff members approach customers to politely remind them, instead of doing so in a manner of reprimand and discipline.
This encounter really ruined my experienced today, and I left the supermarket feeling quite disturbed and honestly disappointed because what started out as a lovely experience had turned into a unnerving and unpleasant one.
翻译：初入店内，我被琳琅满目的水果和琳琅满目的熟食所吸引。超市内部干净整洁，环境优美。看到如此琳琅满目的优质水果，我自然兴奋不已，印象深刻。我沉浸其中，决定用照片在WhatsApp上分享给我的伴侣。
直到这时，我才注意到“禁止拍照”的标志。这时，一位店员突然从我身后跳出来，大声冲我吼道：“姑娘，禁止拍照！你已经拍了这么多了。这里有个标志，店外也有！”，她指着门口。我当时真的惊呆了，说不出话来。她如果能更专业地对待我，我肯定会立刻删除照片。
我知道她只是在履行职责，但我觉得她可以更礼貌地处理。当工作人员礼貌地走上前提醒顾客时，应该假设顾客没有看到禁止拍照的标志，而不是以训斥和惩戒的方式。
这次遭遇彻底毁了我今天的体验，离开超市时我感到非常不安，说实话也非常失望，因为原本美好的体验变成了令人不安和不愉快的经历。
直到这时，我才注意到“禁止拍照”的标志。这时，一位店员突然从我身后跳出来，大声冲我吼道：“姑娘，禁止拍照！你已经拍了这么多了。这里有个标志，店外也有！”，她指着门口。我当时真的惊呆了，说不出话来。她如果能更专业地对待我，我肯定会立刻删除照片。
我知道她只是在履行职责，但我觉得她可以更礼貌地处理。当工作人员礼貌地走上前提醒顾客时，应该假设顾客没有看到禁止拍照的标志，而不是以训斥和惩戒的方式。
这次遭遇彻底毁了我今天的体验，离开超市时我感到非常不安，说实话也非常失望，因为原本美好的体验变成了令人不安和不愉快的经历。
© 2026 Tripadvisor 版权所有。
部分照片由 VFM Leonardo 提供。
TripAdvisor公司对外部网站的内容一概不负责。优惠价格中不含税和其他费用。
ICP证：沪B2-20200433
沪ICP备20013175号
沪公网安备31010502005427号鹰程信息技术（上海）有限公司
