点评:We travelled from the UK to Austin, Texas and had pre-booked a visit to this winery based on glowing recommendations from family and friends who spoke highly of both the experience and the staff. Unfortunately, due to a travel sickness, we had to cancel our visit at short notice.
Even though it was outside their clear standard refund policy, the team were incredibly understanding and generous in offering a full refund. Their friendly, thoughtful and prompt communication really stood out.
Although we didn’t get the chance to visit this time, our interaction with their team led by Melanie Gibbs, and the customer service representative Susan Larssen have already shown us why the winery receives such wonderful reviews. We’ll definitely make it a point to visit in the future. Highly recommend for their professionalism, kindness, and genuine care for their guests.
Thank you!!
翻译:我们从英国前往德克萨斯州奥斯汀,并根据亲朋好友的极力推荐预订了这家酒庄的参观行程,他们对酒庄的体验和工作人员都赞不绝口。可惜的是,由于晕车,我们不得不临时取消行程。
尽管这超出了他们标准的退款政策范围,但酒庄团队非常理解,并慷慨地提供了全额退款。他们友好、周到、及时的沟通给我们留下了深刻的印象。
虽然这次我们没能参观酒庄,但与Melanie Gibbs带领的团队以及客服代表Susan Larssen的交流已经让我们明白了这家酒庄为何能获得如此多的好评。我们一定会找机会再次光临。强烈推荐这家酒庄,他们专业、友善,并且真心关怀每一位客人。
谢谢!