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Clock watching aburghley staff spoilt my visit to this amazing house and garden
Burghley House的点评
点评：Burghley House and it’s grounds is a truly wonderful place and visiting it is something I never get tired of as I live locally, and j always take friends and family there when they visit me. However, recently on two occasions this year I have been very disappointed with the clock-watching manner of the staff.
When visiting with American relatives who were knocked out by the house, there was a sense of our rushing round the house in time to see something of the gardens. We
went into the gardens about 4 15 having been told at the entrance that they would close at 5 and we had made good note of that. At 4 45 a very stressed looking lady who was the staff at the entrance came charging round to find us, saying breathlessly “we are closing at 5.” Yes, we know, we said. As 4 45 is not 5 p m and we were within 5 mins max to the exit. My American niece and nephew were extremely puzzled at this panic and strange attitude to paying customers. Why do they close so early in summer anyway, fhey asked me, when the weather is so warm and sunny and late afternoon and early evening are great times to stroll around the gardens when it’s sometimes too hot earlier in the day.. Search me, I said. It makes no sense.
A Few weeks later I took my 8 year old granddaughter ( July 2026) to visit the inside of the house. We entered at 3 30 and this seemed fine as closing was at 5 p m and I thought an hour and a half was enough for her. But at 4 15 one of the guides said to me - we are closing now … what!? But I thought it was 5 pm, I replied . Oh Yes but we have to lock up at 4 30, was the reply. I am sorry but when you tell visitors closing is 5 p m then that is what it should be and if the house is locked at 4 30 then it isn’t open til 5 pm!! Otherwise it should say closing is at 4. 30. Then as we went through each remaining room the guides were locking doors behind us and there was a distinct sense of our being in the way and being pushed out. The final room was the magnificent Great Hall which we hardly had time to see and the guide wasn’t interested in speaking to us as shock, horror, it was 4.26 pm! There was still time for a drink at the Orangery which didn’t close til 5 p m but when we got in there at 4 30 the staff were covering all the cakes with cling film and there wasn’t a very warm welcome! We forgot the cake and took our cold drinks into the garden as it was a hot sunny day. At 4.45 a member of staff csme over to us and said - Not to rush you, but we close at 5 pm. I felt like screaming ! “But of course rushing us is exactly what you are doing “ because the staff want to be out of the door at 5 pm. If customers are out of the door at 5 pm then I am sorry but it is at that point that the staff need to clear up and cover the cakes with cling film! On both these visits to this beautiful hiuse I felt that the staff were clock watching and having a panic about not getting out of the building the minute it was 5 p m and consequently the visits were spoilt. This is not how it should be and perhaps the staff need better training about how to behave to visitors and clarity about what their working hours mean.
On a related point, Burghley needs fo consider later opening hours for the gardens in summer- especially considering global warming and hotter summers - and I am sure it would not be difficult to find staff to manage for example a 7 p m garden closure. The estate itself is open until 8 pm in summer, so this would make sense.
Burghley did not make me feel valued and did not honour its contract with me that my ticket was for 5 p m exit - despite the considerable cost of our tickets on these two occasions. Not good enough.
When visiting with American relatives who were knocked out by the house, there was a sense of our rushing round the house in time to see something of the gardens. We
went into the gardens about 4 15 having been told at the entrance that they would close at 5 and we had made good note of that. At 4 45 a very stressed looking lady who was the staff at the entrance came charging round to find us, saying breathlessly “we are closing at 5.” Yes, we know, we said. As 4 45 is not 5 p m and we were within 5 mins max to the exit. My American niece and nephew were extremely puzzled at this panic and strange attitude to paying customers. Why do they close so early in summer anyway, fhey asked me, when the weather is so warm and sunny and late afternoon and early evening are great times to stroll around the gardens when it’s sometimes too hot earlier in the day.. Search me, I said. It makes no sense.
A Few weeks later I took my 8 year old granddaughter ( July 2026) to visit the inside of the house. We entered at 3 30 and this seemed fine as closing was at 5 p m and I thought an hour and a half was enough for her. But at 4 15 one of the guides said to me - we are closing now … what!? But I thought it was 5 pm, I replied . Oh Yes but we have to lock up at 4 30, was the reply. I am sorry but when you tell visitors closing is 5 p m then that is what it should be and if the house is locked at 4 30 then it isn’t open til 5 pm!! Otherwise it should say closing is at 4. 30. Then as we went through each remaining room the guides were locking doors behind us and there was a distinct sense of our being in the way and being pushed out. The final room was the magnificent Great Hall which we hardly had time to see and the guide wasn’t interested in speaking to us as shock, horror, it was 4.26 pm! There was still time for a drink at the Orangery which didn’t close til 5 p m but when we got in there at 4 30 the staff were covering all the cakes with cling film and there wasn’t a very warm welcome! We forgot the cake and took our cold drinks into the garden as it was a hot sunny day. At 4.45 a member of staff csme over to us and said - Not to rush you, but we close at 5 pm. I felt like screaming ! “But of course rushing us is exactly what you are doing “ because the staff want to be out of the door at 5 pm. If customers are out of the door at 5 pm then I am sorry but it is at that point that the staff need to clear up and cover the cakes with cling film! On both these visits to this beautiful hiuse I felt that the staff were clock watching and having a panic about not getting out of the building the minute it was 5 p m and consequently the visits were spoilt. This is not how it should be and perhaps the staff need better training about how to behave to visitors and clarity about what their working hours mean.
On a related point, Burghley needs fo consider later opening hours for the gardens in summer- especially considering global warming and hotter summers - and I am sure it would not be difficult to find staff to manage for example a 7 p m garden closure. The estate itself is open until 8 pm in summer, so this would make sense.
Burghley did not make me feel valued and did not honour its contract with me that my ticket was for 5 p m exit - despite the considerable cost of our tickets on these two occasions. Not good enough.
翻译：伯利庄园及其庭院真是一个极美妙的地方。由于我就住在附近，参观那里是我百看不厌的活动；每当有朋友或家人来访，我总会带他们去那里。然而，今年我两次都对工作人员那种时刻盯着时钟、急切催促游客离开的态度感到非常失望。
有一次，我带着被庄园深深折服的美国亲戚们参观，结果我们为了赶时间看完花园，不得不在庄园里匆匆赶路。我们在4点15分左右进入花园，入口处的工作人员告诉我们花园将于5点关门，我们也牢牢记住了这一点。4点45分时，那位在入口处工作的、看上去极为紧张的女士急匆匆地跑来找我们，气喘吁吁地说：“我们5点就要关门了。”我们回答道：“是的，我们知道。”因为4点45分还远不到5点，而且我们最多只需5分钟就能走到出口。我的美国侄女和侄子对这种惊慌失措的举动以及对待付费顾客的奇怪态度感到十分困惑。他们问我，夏天的时候为什么公园这么早就关门呢？毕竟天气那么温暖晴朗，午后和傍晚正是漫步花园的好时机，而白天早些时候有时又太热了。我回答说：“我哪知道啊，这实在说不通。”
几周后，我带着8岁的孙女（2026年7月）去参观这座房子的内部。我们3点半进去，当时闭园时间是下午5点，我觉得一个半小时对她来说已经足够了。但是在4点15分，其中一位导游对我说：“我们现在要关门了……” 什么！？我回应道，我原以为关门时间是下午5点呢。对方答道：“哦，没错，但我们必须在4点半锁门。”很抱歉，既然告诉游客关门时间是下午5点，那就理应是5点才对。如果4点半就把门锁上，那显然在5点之前博物馆根本就没开放啊！！不然就应该标明关门时间为4点半才对。接着，当我们逐一参观剩下的房间时，导游一直在我们身后锁门，那种感觉很明显：我们碍事了，被赶出去了。最后一个房间就是宏伟的大厅，我们几乎没时间好好参观。而此时已经下午4点26分了，导游根本没兴趣和我们交谈，脸上满是震惊与惊恐之色。我们还有时间去橘园喝杯东西，那里要到下午5点才关门。不过4点半我们到那儿时，工作人员正用保鲜膜把所有蛋糕包起来，态度也并不热情！因为那天天气炎热又晴朗，我们索性忘了买蛋糕，带着冷饮到花园里去了。4点45分，一名工作人员走过来对我们说：“不是催你们，但我们5点就关门了。”我当时真想尖叫！“但显然，催我们离开正是你们在做的”，因为员工们希望下午5点就能下班。如果顾客在5点前离开了，很抱歉，此时员工们必须立刻清理现场并用保鲜膜把蛋糕盖好！在这两次造访这座美丽的宅邸时，我都感觉到员工们一直在盯着时钟，焦急地担心无法在5点整离开大楼，结果这次体验也被破坏了。事情不应该是这样的。或许工作人员需要接受更好的培训，以了解如何与游客相处，也需要明确知晓自己的工作时间究竟意味着什么。
顺带一提，伯利庄园应考虑在夏季延长花园的开放时间——尤其是考虑到全球变暖导致夏季愈发炎热——我相信要找到负责在晚上7点关闭花园的工作人员也并非难事。实际上，整个庄园在夏季的开放时间就到晚上8点，因此这一举措是合情合理的。Burghley并未让我感受到被重视，也未能履行与我们签订的协议——即我们的门票允许我们在下午5点离场。尽管这两次我们购买的门票价格相当昂贵。这实在不够好。
有一次，我带着被庄园深深折服的美国亲戚们参观，结果我们为了赶时间看完花园，不得不在庄园里匆匆赶路。我们在4点15分左右进入花园，入口处的工作人员告诉我们花园将于5点关门，我们也牢牢记住了这一点。4点45分时，那位在入口处工作的、看上去极为紧张的女士急匆匆地跑来找我们，气喘吁吁地说：“我们5点就要关门了。”我们回答道：“是的，我们知道。”因为4点45分还远不到5点，而且我们最多只需5分钟就能走到出口。我的美国侄女和侄子对这种惊慌失措的举动以及对待付费顾客的奇怪态度感到十分困惑。他们问我，夏天的时候为什么公园这么早就关门呢？毕竟天气那么温暖晴朗，午后和傍晚正是漫步花园的好时机，而白天早些时候有时又太热了。我回答说：“我哪知道啊，这实在说不通。”
几周后，我带着8岁的孙女（2026年7月）去参观这座房子的内部。我们3点半进去，当时闭园时间是下午5点，我觉得一个半小时对她来说已经足够了。但是在4点15分，其中一位导游对我说：“我们现在要关门了……” 什么！？我回应道，我原以为关门时间是下午5点呢。对方答道：“哦，没错，但我们必须在4点半锁门。”很抱歉，既然告诉游客关门时间是下午5点，那就理应是5点才对。如果4点半就把门锁上，那显然在5点之前博物馆根本就没开放啊！！不然就应该标明关门时间为4点半才对。接着，当我们逐一参观剩下的房间时，导游一直在我们身后锁门，那种感觉很明显：我们碍事了，被赶出去了。最后一个房间就是宏伟的大厅，我们几乎没时间好好参观。而此时已经下午4点26分了，导游根本没兴趣和我们交谈，脸上满是震惊与惊恐之色。我们还有时间去橘园喝杯东西，那里要到下午5点才关门。不过4点半我们到那儿时，工作人员正用保鲜膜把所有蛋糕包起来，态度也并不热情！因为那天天气炎热又晴朗，我们索性忘了买蛋糕，带着冷饮到花园里去了。4点45分，一名工作人员走过来对我们说：“不是催你们，但我们5点就关门了。”我当时真想尖叫！“但显然，催我们离开正是你们在做的”，因为员工们希望下午5点就能下班。如果顾客在5点前离开了，很抱歉，此时员工们必须立刻清理现场并用保鲜膜把蛋糕盖好！在这两次造访这座美丽的宅邸时，我都感觉到员工们一直在盯着时钟，焦急地担心无法在5点整离开大楼，结果这次体验也被破坏了。事情不应该是这样的。或许工作人员需要接受更好的培训，以了解如何与游客相处，也需要明确知晓自己的工作时间究竟意味着什么。
顺带一提，伯利庄园应考虑在夏季延长花园的开放时间——尤其是考虑到全球变暖导致夏季愈发炎热——我相信要找到负责在晚上7点关闭花园的工作人员也并非难事。实际上，整个庄园在夏季的开放时间就到晚上8点，因此这一举措是合情合理的。Burghley并未让我感受到被重视，也未能履行与我们签订的协议——即我们的门票允许我们在下午5点离场。尽管这两次我们购买的门票价格相当昂贵。这实在不够好。
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