点评:We met family here after a 2 hr drive to take advantage of the new adventure playground. My kids, 4 and 9 loved it as did their cousins 1-8 years. There was loads to do and the staff at the kids entrance were really brilliant! As well as the cafe staff.
My husband did not come in the first time as we had brought the dog but met some of the family in the garden cafe. We all met up and went in the gardens - which as not quite as good as they were but still fun for all the kids- mine loved the ‘cauldron’.
When entering the gardens at the garden shop entrance no one asked to see our tickets and there were no signs about not taking the dog in on display (there are at the kids entrance!). When we left a very shrill customer service advisor started shouting at my husband about having the dogs in the garden and ‘which entrance had you come in!’ I think she was stunned to find it was hers and she had clearly dropped the ball. But rather than talking to us kindly she ranted. Luckily our 11 year old lad did not damage and got plenty of attention from the general public. There is no way we would have taken the dog in if it had been clear. But I was very shocked at the tone and almost aggression of the customer advisor. My husband tried to remind her ‘well it’s a bit late now’ and she carried on but we just walked away. This was such a difference to all the other staff we encountered- who were lovely! Especially the woman working on the kids entrance. My husband had the dog there while sending me the tickets but we needed his phone. The woman was so pleasant at reminding us no dogs. We explain she was going for a walk it was just sorting the tickets etc. and she was again really lovely. Such a difference in customer service. But a real shame about the militant, shrill and rude woman in the left hand booth at the garden entrance.
Also a little expensive but you can spend all day and we took a picnic. I would say get a pass if you are going 4+ times a year.
翻译:我们开车 2 小时后在这里与家人见面,来这里体验新的冒险游乐场。我 4 岁和 9 岁的孩子很喜欢这里,他们 1-8 岁的表兄弟也很喜欢。这里有很多事情可做,儿童入口处的工作人员非常棒!还有咖啡馆的工作人员。
我丈夫第一次没有来,因为我们带了狗,但在花园咖啡馆遇到了一些家人。我们大家见面后一起去了花园——虽然花园没有那么好,但对所有孩子来说仍然很有趣——我家的孩子喜欢“大锅”。
当我们从花园商店入口进入花园时,没有人要求看我们的门票,也没有标明不许带狗入园(儿童入口处有!)。当我们离开时,一位非常尖刻的客户服务顾问开始对我丈夫大喊大叫,说花园里有狗,还说“你从哪个入口进来的!”我想她惊讶地发现那是她的入口,她显然搞砸了。但她没有和我们友好地交谈,而是咆哮起来。幸运的是,我们 11 岁的儿子没有造成任何伤害,并得到了公众的充分关注。如果情况正常,我们绝不会带狗进去。但我对客户顾问的语气和近乎攻击性感到非常震惊。我丈夫试图提醒她“现在有点晚了”,她继续说,但我们只是走开了。这与我们遇到的所有其他工作人员完全不同——他们都很可爱!特别是在儿童入口工作的那位女士。我丈夫在给我寄票的时候带着狗,但我们需要他的电话。那位女士非常友好地提醒我们不要带狗。我们解释说她只是出去散步,只是在整理票等。她再次非常可爱。客户服务真是天壤之别。但花园入口左侧小隔间里那个好斗、尖刻、粗鲁的女人真是太可惜了。
也有点贵,但你可以花一整天的时间,我们还去野餐了。如果你每年去 4 次以上,我会说买一张通行证。