点评:THE TOUR GUIDE, JULIANNE, WAS EXCELLLENT! MY DAUGHTER HAS SPECIAL NEEDS AND HE WAS EXCEPTIONAL WITH HER. HIS KIND, PATIENT AND UNDERSTANDING DEMEANOR WAS EXACTLY WHAT SHE NEEDED.
SHE WAS UNABLE TO DO THE ZIP LINE AT THE LAST MOMENT. I INFORMED THE OTHER TOUR GUIDE AND MY DAUGHTER AND MY MOM TURNED BACK. THE OTHER TOUR GUIDE WAS EVERYTHING OPPOSITE OF JULIANNE. APPARENTLY THEY WERE TO BE ESCORTRD OUT AND SHE NEGLECTED TO DO THIS TELLING THE OTHER GUIDES SHE WAS UNAWARE THEY HAD LEFT. I REMINDED HER I HAD, IN FACT TOLD HER AND WAS MET WITH "THEY ARE NOT TO LEAVE UNESCORTED " REPEATING THIS SEVERAL TIMES OVER THE FOLLOWING TWO ZIP LINES. OF COURSE, I DID NOT KNOW THIS AS WE WERE NOT TOLD. HER ATTITUDE IMPROVED SLIGHTLY AS THE TOUR WENT ON BUT IT DEFINITELY WAS AS IF I WAS IN TROUBLE AND BEING CHASTIZED. THIS IS NOT AT ALL ACCEPTABLE AS SHE WAS TOLD AND ALLOWED THEM TO LEAVE. SHE COULD DEFINITELY LEARN FROM JULIANNE. PLEASE EDUCATE YOUR STAFF TO BE MORE LIKE JULIANNE. HE MADE IT A FUN EXPERIENCE WHEREAS THE OTHER WAS EVERYTHING BUT.
THE CAVERNS ARE BEAUTIFUL AND THE ZIP LINE A VERY COOL EXPERIENCE.
翻译:导游朱莉安非常棒!我的女儿有特殊需要,他对她非常照顾。他善良、耐心和善解人意的态度正是她所需要的。
她在最后一刻无法玩高空滑索。我通知了另一位导游,我的女儿和妈妈就回去了。另一位导游与朱莉安完全相反。显然,他们应该有人护送出去,但她却忽略了这一点,告诉其他导游她不知道他们已经离开了。我提醒她,我实际上已经告诉过她了,但她得到的回答是“他们不能离开联合国教科文组织”,在接下来的两次滑索中,我重复了好几次。当然,我不知道这一点,因为我们没有被告知。随着游览的进行,她的态度略有改善,但绝对像是我遇到了麻烦并受到了惩罚。这完全不能接受,因为她被告知并允许他们离开。她绝对可以向朱莉安学习。请教育您的员工,让他们更像朱莉安。他让这次经历变得有趣,而其他人却完全不是这样。
洞穴非常美丽,高空滑索是一次非常酷的体验。