点评:We went ice skating on 20 December for the 6:45pm session, something we do every year as part of our Christmas tradition. Unfortunately, this year was by far the worst experience we’ve ever had.
Despite arriving 45 minutes early, we ended up queuing for over an hour because staff were busy talking amongst themselves rather than managing the queue. Had we arrived any later, we would have missed a large portion of our booked session.
Once on the ice, the upper rink was closed for maintenance, which caused severe overcrowding elsewhere. We were stuck in a traffic jam on the stairs for over ten minutes, and the two remaining rinks were far too busy to skate safely or enjoyably.
We waited around 20 minutes for the upstairs rink to reopen, only to be stopped halfway around by a steward and made to wait another ten minutes. By then, the rink had become extremely overcrowded and felt unsafe. We headed back downstairs, only to find that the downstairs ice had also been closed.
The constant opening and closing of rinks, lack of organisation, and overcrowding completely ruined what should have been an enjoyable experience. I have never been so disappointed.
We attend every year with three other families (around 20 people in total), and it’s safe to say none of us will be returning. We also have time-stamped photos if proof is required.
翻译:12月20日,我们参加了晚上6:45的滑冰活动,这是我们每年圣诞节的传统。不幸的是,今年的体验却是我们有史以来最糟糕的一次。
尽管我们提前45分钟到达,但最终还是排了一个多小时的队,因为工作人员只顾着聊天,根本无暇管理排队。如果我们再晚一点到,恐怕就错过了预订的大部分时间。
好不容易上了冰,却发现楼上的冰场正在维修,导致其他地方严重拥挤。我们在楼梯上堵了十多分钟,剩下的两个冰场也人满为患,根本无法安全愉快地滑冰。
我们等了大约20分钟,楼上的冰场才重新开放,结果滑到一半又被工作人员拦住,又让我们等了10分钟。这时,冰场已经人满为患,感觉很不安全。我们只好返回楼下,却发现楼下的冰场也关闭了。
溜冰场频繁开放和关闭、组织混乱、人满为患,彻底毁掉了原本应该愉快的体验。我从未如此失望过。
我们每年都和另外三个家庭(总共大约20人)一起来,可以肯定地说,我们都不会再来了。如果需要证据,我们还有带时间戳的照片。