点评:I love visiting St Fagans. It has so much going for it - a beautiful wooded site filled with Spring flowers at this time of year, fascinating historic buildings, plenty of seating, toilets, parking ….. and miserable staff who seem incapable of interacting with the public. On today’s visit only 2 out of the 10+ staff we came across acknowledged our presence and greeted us.
In one cottage, I think it was Llainfadyn, the young girl stood in front of the fireplace looking at her mobile phone, not looking up once to talk to two very well behaved and interested children who were in there with their parents. Non-existent customer facing skills. Staff at Skansen open air museum in Sweden and the Hungarian one in Szentendre wear traditional costumes and talk enthusiastically about their surroundings, engaging with the visitors in activities and crafts. The attitude of the staff at St Fagans really detracts from the whole experience for me and, as a proud Welsh woman who wants to show off her heritage to visitors, makes me sad to think that many people will go away from this fabulous museum with the impression that Welsh people are rude and unwelcoming. Please make an effort, people! You might even start looking forward to going to work.
My favourite places from today’s visit were St Teilo’s church which is full of stunning craftsmanship in the carpentry and wall paintings, Llys Llewelyn with its colourful appliquéd hangings and the well-maintained gardens surrounding the castle. St Fagans is a wonderful, magical place. If it were filled with staff who engaged with the public it would be even better.
翻译:我喜欢参观圣法根。它有很多值得一去的地方——每年这个时候,这里都是一片美丽的树林,到处都是春天的花朵,还有迷人的历史建筑、充足的座位、厕所、停车场……以及似乎无法与公众互动的可怜员工。在今天的访问中,我们遇到的 10 多名员工中只有 2 人注意到了我们的存在并向我们打招呼。
在一间小屋里,我想那是 Llainfadyn,一个小女孩站在壁炉前看着她的手机,没有抬头与两个非常乖巧、兴趣盎然的孩子交谈,这两个孩子和他们的父母在那里。不存在与客户打交道的技巧。瑞典斯堪森露天博物馆和圣安德烈匈牙利露天博物馆的工作人员穿着传统服装,热情地谈论着周围的环境,与游客一起参与活动和手工艺。圣法根博物馆工作人员的态度确实影响了我的整个体验,作为一个骄傲的威尔士女性,她想向游客展示自己的传统,想到许多人离开这个美妙的博物馆时会留下威尔士人粗鲁和不友好的印象,我感到很难过。请大家努力吧!你甚至可能开始期待上班了。
今天参观中我最喜欢的地方是圣特洛教堂,那里充满了令人惊叹的木工和壁画工艺,还有 Llys Llewelyn 教堂,那里有色彩缤纷的贴花挂饰,还有城堡周围精心维护的花园。圣法根博物馆是一个美妙而神奇的地方。如果那里有与公众互动的工作人员,那就更好了。