点评:We chose Falcon Adventure because it presents itself as being British-run, which naturally makes you expect a higher standard of honesty and professionalism. That is exactly why this was so disappointing. In reality, it felt no different from the usual tourist-trap gotcha tactics you are trying to avoid.
The boat trip itself was good, which makes this even more frustrating. We enjoyed the day, the staff were friendly enough, and up until the end it felt like we had made a good choice.
But the trust completely disappeared afterwards. I specifically asked in advance whether there were any extra charges and was told no. Then, at the end of the trip, after all the friendliness and rapport-building, we were pushed towards paying an extra £250 for photos. That is completely unacceptable. If you are upfront about it at the start, people can make an informed decision or take their own photos. Leaving it until the end is deliberate and dishonest.
What makes it worse is the review pressure. You are encouraged to leave a glowing review before you have even properly left, which makes a lot of the positive feedback feel heavily influenced rather than genuine. When a company applies pressure like that, the reviews stop meaning much.
The whole “British” image feels like a facade. There was nothing more trustworthy, transparent or professional about this company at all. Strip away the branding and it felt like the same standard upsell tactics people expect from the worst excursion operators.
A great trip was soured by dishonesty, pressure selling, and a completely false sense of trust. I would not use Falcon Adventure again, and I would not trust their reviews at face value.
翻译:我们选择Falcon Adventure是因为它自称是英国人经营的,这自然会让我们期待更高的诚信度和专业性。正因如此,这次体验才如此令人失望。实际上,它和那些我们极力想要避开的常见旅游陷阱并无二致。
乘船游览本身还不错,这更让人感到沮丧。我们玩得很开心,工作人员也挺友好,直到行程结束,我们都觉得当初的选择很明智。
但之后,信任感就荡然无存。我事先特意询问过是否有额外收费,当时被告知没有。然而,在行程结束时,在之前所有的热情友好和良好沟通之后,他们却极力推销我们额外支付250英镑的照片费。这完全不可接受。如果一开始就坦诚相告,人们就可以做出明智的选择,或者自己拍照。故意拖到最后才收费,这显然是故意欺骗。
更糟糕的是,他们还施加了评论压力。在你还没正式离开之前,他们就鼓励你留下好评,这使得很多好评都显得过于刻意,而非真诚。当一家公司施加这种压力时,评论的意义就大打折扣了。
他们所谓的“英国”形象完全是装出来的。这家公司根本没有任何值得信赖、透明或专业的地方。剥去品牌包装,你会发现他们用的都是些最差劲的旅行社惯用的推销手段。
一次美好的旅行因为不诚实、强迫推销和完全虚假的信任感而毁了。我不会再选择Falcon Adventure,也不会轻信他们的评论。