点评:While passing Farringdon station, I found myself lost trying to find my way to my destination.
I had the good fortune of interacting with a member of London Underground staff whose name I cannot recall.
She was friendly and approachable, offering assistance. What stood out most was her captivating accent. Intrigued about where that accent was from, she revealed that she was Brazilian.
Her friendly attitude and genuine pride in her heritage made this short encounter memorable. Thanks to her assistance, I found the correct route easily.
I want to leave this review to encourage other members of TFL to have a similar attitude when dealing with customers. (which is not always the case).
I am thankful for this lady's kind and positive attitude. This employee made my day brighter. It is always refreshing to meet people who add a personal touch to their work.
翻译:途经法灵顿地铁站时,我迷路了,找不到去目的地的路。
幸运的是,我遇到了一位伦敦地铁的工作人员,可惜我记不起她的名字了。
她热情友好,主动提供帮助。最让我印象深刻的是她迷人的口音。我很好奇她的口音来自哪里,她告诉我她是巴西人。
她友善的态度和对自身文化的自豪感,让这次短暂的相遇令人难忘。多亏了她的帮助,我很快就找到了正确的路线。
我写这篇评论是为了鼓励伦敦交通局的其他员工在服务乘客时也能有这样的态度(虽然并非总是如此)。
我非常感谢这位女士的友善和积极的态度。她的出现让我的心情变得更加美好。能遇到这样在工作中融入人情味的人,总是令人感到欣慰。