下载App
资质规则
旅行
账户
louisam1975
Terrible
Go Ape Whinlatter的点评
点评：We had the most horrendous experience here and I am not one to write reviews before alienating all avenues.
Having spent 29 minutes on the telephone booking this experience they still got the pricing wrong. As a carer I had to explain In great depths my child’s disabilities even when I can prove I get careers allowance and disability for my child.
It then took me over an hour and a half for this company to sort out the money that they had overcharged me. It took me less than a minute. On two other separate conversations I was made to repeat my child’s disabilities to every degree.
Once there the reception were rude! Accusing my 74 year old mother of not reading the safety information, although she had.
The final straw was when they informed my brother that the harness was wrong and asked him to leave without explaining further. They offered him a gift voucher but obviously he doesn’t want to ever go again. James informed him that a credit would come onto my account. Surprise it hasn’t!
I have a yearly membership but would never go back if this wasn’t the case. I will be telephoning once again to try to sort this but I have the feeling I am totally wasting me time.
Having spent 29 minutes on the telephone booking this experience they still got the pricing wrong. As a carer I had to explain In great depths my child’s disabilities even when I can prove I get careers allowance and disability for my child.
It then took me over an hour and a half for this company to sort out the money that they had overcharged me. It took me less than a minute. On two other separate conversations I was made to repeat my child’s disabilities to every degree.
Once there the reception were rude! Accusing my 74 year old mother of not reading the safety information, although she had.
The final straw was when they informed my brother that the harness was wrong and asked him to leave without explaining further. They offered him a gift voucher but obviously he doesn’t want to ever go again. James informed him that a credit would come onto my account. Surprise it hasn’t!
I have a yearly membership but would never go back if this wasn’t the case. I will be telephoning once again to try to sort this but I have the feeling I am totally wasting me time.
翻译：我们在这里经历了极其糟糕的体验。我本不是那种在用尽所有途径之前就会写评价的人。
我花了29分钟打电话来预订这项服务，结果他们还是搞错了价格。作为监护人，我不得不详细阐述我孩子的残疾情况，尽管我能提供证明，证明自己领取了护理津贴以及针对孩子的残疾补助。
之后，这家公司花了整整一个半小时才把多收的钱退还给我——而其实整个过程我不到一分钟就搞定了。在另外两次单独的对话中，我被要求把我孩子的各种残疾情况详细复述一遍。
到了那里后，前台人员态度粗鲁！他们指责我74岁的母亲没有阅读安全须知，可实际上她读了。
最让人无法忍受的是，他们告知我的兄弟安全带使用方式不对，并要求他离开，却没有任何进一步解释。他们虽然提供了礼品券，但显然他再也不想去了。James告诉他，一笔退款会记入我的账户。真奇怪，居然没出问题！
我办了年度会员，但如果没有会员的话我绝对不会再去了。我会再打电话试图解决这个问题，不过我觉得自己完全是在浪费时间。
我花了29分钟打电话来预订这项服务，结果他们还是搞错了价格。作为监护人，我不得不详细阐述我孩子的残疾情况，尽管我能提供证明，证明自己领取了护理津贴以及针对孩子的残疾补助。
之后，这家公司花了整整一个半小时才把多收的钱退还给我——而其实整个过程我不到一分钟就搞定了。在另外两次单独的对话中，我被要求把我孩子的各种残疾情况详细复述一遍。
到了那里后，前台人员态度粗鲁！他们指责我74岁的母亲没有阅读安全须知，可实际上她读了。
最让人无法忍受的是，他们告知我的兄弟安全带使用方式不对，并要求他离开，却没有任何进一步解释。他们虽然提供了礼品券，但显然他再也不想去了。James告诉他，一笔退款会记入我的账户。真奇怪，居然没出问题！
我办了年度会员，但如果没有会员的话我绝对不会再去了。我会再打电话试图解决这个问题，不过我觉得自己完全是在浪费时间。
© 2026 Tripadvisor 版权所有。
部分照片由 VFM Leonardo 提供。
TripAdvisor公司对外部网站的内容一概不负责。优惠价格中不含税和其他费用。
ICP证：沪B2-20200433
沪ICP备20013175号
沪公网安备31010502005427号鹰程信息技术（上海）有限公司
