点评:A group of us 11 of us came for my mothers birthday on the 23rd of September. We previously payed £20 deposit per person although one person couldn’t make it due illness, We expected to lose their deposits, what we didn’t expect was to be told half an hour before we went out on the ride that we had to pay full price for our friend that couldn’t make it, even-though we were told we’d only have to pay £180 from the lady when we got there. After waiting 30 minutes beyond the time we should have started, the lady came up to us and said we needed to pay another £40 for the missing person?????? When we were allocated our horses, which should have been a fairly straight forward process due to prior notification of our riding capabilities as well as forms we filled in on arrival, this was not the case! We felt the whole experience was very unprofessional and was very overpriced for the treatment we received! My mother also felt very upset after a comment that was made from a teenage girl that was leading her, when asked why she was excluded at the back from the group and being led by a teenager..her reply was, ‘it’s probably to do with your age’ I feel like that was a very unnecessary and uncalled for remark as she has ridden numerous times and didn’t need to be lead.Also a child between the age of 6/8 was leading my sister who’s an adult- his age alone should preclude him for being able to lead. Some of the people who were with us who are very experienced and more than capable riders found the situation very demeaning, wasn’t able to take control of their own reigns when they know what they’re doing. We don’t believe the majority of the helmets were of the correct standards for health and safety.The whole place was a shambles, the time we booked wasn’t adhered to as it was over 45 minutes late to the time we were given. No apologies or exploitations given as to why this happened and left waiting well over the booking time. We were hoping to go on the beach but we ended up going on the golf course with balls flying everywhere at us. The saddles were very uncomfortable which seemed to have been repaired without the foam and the stirrups level were uneven which made the ride very unsafe on a serious note. As things stand we will not return unless given reasonable explanation of our poor treatment and riding experience. When trying to contact on the day to advise one person wasn’t able to make it we had no answer. The website isn’t managed in a way to be able comment or provide feedback.I would not recommend this place to anyone!!
翻译:9 月 23 日,我们一行 11 个人来庆祝我母亲的生日。之前我们每人交了20英镑的押金,虽然有一个人因病不能来,我们本来以为会损失押金的,没想到的是在我们出发前半小时被告知我们必须为我们无法到达的朋友支付全价,尽管我们到达那里时被告知只需向那位女士支付 180 英镑。比我们应该开始的时间多等了 30 分钟后,那位女士走到我们面前,说我们需要为失踪者再支付 40 英镑??????当我们分配马匹时,由于我们事先通知了我们的骑马能力以及我们在抵达时填写的表格,这应该是一个相当直接的过程,但事实并非如此!我们觉得整个体验非常不专业,而且对于我们接受的治疗来说价格太高了!当我母亲被一个带领她的十几岁女孩发表评论后,她也感到非常不安,当被问及为什么她被排除在后面并由一个青少年带领时……她的回答是,“这可能是为了做”以你的年龄’我觉得这是一个非常不必要和不必要的评论,因为她骑过很多次并且不需要被带领。还有一个 6/8 岁之间的孩子带领着我的姐姐,她是一个成年人 - 他的仅凭年龄就应该妨碍他担任领导职务。我们身边的一些经验丰富、能力超强的骑手发现这种情况非常有辱人格,当他们知道自己在做什么时却无法控制自己的统治。我们不相信大多数头盔都符合健康和安全的正确标准。整个地方一片混乱,我们预订的时间没有遵守,因为比我们指定的时间晚了 45 分钟以上。没有对为什么发生这种情况表示歉意或利用,并在预订时间后等待。我们本来希望去海滩,但最终去了高尔夫球场,球向我们飞来飞去。鞍座非常不舒服,似乎是在没有泡沫的情况下修复的,并且马镫水平不均匀,这使得骑行非常不安全。就目前情况而言,除非对我们糟糕的待遇和骑行体验做出合理解释,否则我们不会回来。当那天试图联系一个人提供建议时,我们没有得到任何答复。该网站的管理方式无法发表评论或提供反馈。我不会向任何人推荐这个地方!