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Kids birthday ruined
iFLY Indoor Skydiving- Cincinnati的点评
点评：I booked a reservation for my daughters 8th birthday at 4pm. On the day of her birthday we went up
To the place for them to inform me they moved my reservation to 3pm. Mind you that you have to be 20min early before your start time so it’s about 340pm at this point. Whoever the man was at the front desk stated they attempted to call but went to VM. If I didn’t answer the next step would be to email me. He said maybe the email was wrong which was incorrect because 24 hours before they emailed to get my waivers side which I did which means I was active which means now is a good time to tell me about the time change which they neglected to do. Obviously I missed the 3pm change but they didn’t refund me. So did you think you were just going to count me as a no call
No show and keep my money due to your system error? They told me the system was “adding people to classes that did not exist” thank goodness my kid wasn’t all that thrilled to fly so we ended up doing something else but I needed to make sure you heard from me! Not only that you didn’t offer the refund I asked for it . No discount no apology AND the man at the front desk told me the customer to take accountability for not answering the phone. Are you kidding me ?! Horrible. I’ll never ever give you my business and I spreaded that news to a friend that ended up canceling their reservation as well for the lack of customer service!
To the place for them to inform me they moved my reservation to 3pm. Mind you that you have to be 20min early before your start time so it’s about 340pm at this point. Whoever the man was at the front desk stated they attempted to call but went to VM. If I didn’t answer the next step would be to email me. He said maybe the email was wrong which was incorrect because 24 hours before they emailed to get my waivers side which I did which means I was active which means now is a good time to tell me about the time change which they neglected to do. Obviously I missed the 3pm change but they didn’t refund me. So did you think you were just going to count me as a no call
No show and keep my money due to your system error? They told me the system was “adding people to classes that did not exist” thank goodness my kid wasn’t all that thrilled to fly so we ended up doing something else but I needed to make sure you heard from me! Not only that you didn’t offer the refund I asked for it . No discount no apology AND the man at the front desk told me the customer to take accountability for not answering the phone. Are you kidding me ?! Horrible. I’ll never ever give you my business and I spreaded that news to a friend that ended up canceling their reservation as well for the lack of customer service!
翻译：我在下午 4 点为女儿 8 岁生日预订了房间。在她生日那天我们去了
到他们通知我的地方，他们将我的预订移到了下午 3 点。请注意，您必须在开始时间前 20 分钟到达，所以此时大约是下午 340 点。无论那个人在前台的人是谁，他们都说他们试图打电话但去了 VM。如果我没有回答，下一步就是给我发电子邮件。他说也许电子邮件是错误的，这是不正确的，因为在他们通过电子邮件发送我的豁免方的 24 小时前，我这样做了，这意味着我很活跃，这意味着现在是告诉我他们忽略的时间更改的好时机。显然我错过了下午 3 点的更改，但他们没有给我退款。所以你认为你只是打算把我算作一个没有电话
由于您的系统错误没有出现并保留我的钱？他们告诉我该系统正在“将人员添加到不存在的课程中”谢天谢地，我的孩子对飞行并不是那么兴奋，所以我们最终做了其他事情，但我需要确保你能听到我的消息！不仅你没有提供我要求的退款。没有折扣就没有道歉，前台的人告诉我客户要为不接电话负责。你在开玩笑吧 ？！可怕。我永远不会把我的生意交给你，我把这个消息传给了一个朋友，结果他也因为缺乏客户服务而取消了他们的预订！
到他们通知我的地方，他们将我的预订移到了下午 3 点。请注意，您必须在开始时间前 20 分钟到达，所以此时大约是下午 340 点。无论那个人在前台的人是谁，他们都说他们试图打电话但去了 VM。如果我没有回答，下一步就是给我发电子邮件。他说也许电子邮件是错误的，这是不正确的，因为在他们通过电子邮件发送我的豁免方的 24 小时前，我这样做了，这意味着我很活跃，这意味着现在是告诉我他们忽略的时间更改的好时机。显然我错过了下午 3 点的更改，但他们没有给我退款。所以你认为你只是打算把我算作一个没有电话
由于您的系统错误没有出现并保留我的钱？他们告诉我该系统正在“将人员添加到不存在的课程中”谢天谢地，我的孩子对飞行并不是那么兴奋，所以我们最终做了其他事情，但我需要确保你能听到我的消息！不仅你没有提供我要求的退款。没有折扣就没有道歉，前台的人告诉我客户要为不接电话负责。你在开玩笑吧 ？！可怕。我永远不会把我的生意交给你，我把这个消息传给了一个朋友，结果他也因为缺乏客户服务而取消了他们的预订！
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