点评:
I was not able to use your trolley due to my reservation being given away. We had a 3 pm reservation and we were told to be there by 2:30. No one mentioned how early to arrive to enter the park. We arrived at 12:30 and it was 2:30 by the time we actually got to the gate to enter. There is no cell service in the area so we’re unable to call say we had entered the park and would be there in time.
What made this worse was your employees were not apologetic or concerned. We had flown across the country to see this site as a first stop and could not return another day. We had driven from Eugene that morning. I understand the rules but the lack of concerned infuriated me. They made it clear it was not their responsibility to inform me to arrive at the park early and they were only a vendor in the park.
May I recommend you do a little customer service training with your staff to handle this without the nonchalant attitude. It has taken me this long (almost 3 months) to be able to write a civil review.
翻译:
由于我的预订被放弃,我无法使用你们的手推车。我们是下午 3 点预订的,被告知要在 2:30 之前到达。没有人提到要多早到达公园。我们是12点30分到达的,真正到门口进去的时候已经是2点30分了。该地区没有手机服务,因此我们无法打电话说我们已进入公园并会及时到达。
更糟糕的是你的员工没有道歉或关心。我们飞越全国,把这个网站作为第一站,再也无法返回。那天早上我们是从尤金开车过来的。我理解规则,但缺乏关心激怒了我。他们明确表示,他们没有责任通知我提前到达公园,他们只是公园里的一个小贩。
我可以建议您对您的员工进行一些客户服务培训,以便在不采取漫不经心的态度的情况下处理此问题。我花了这么长时间(将近三个月)才能够写一篇民事评论。