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Viaggiatoreincallito
Significantly worsened: discourteous customer service representatives, poor hygiene
鲁尔蒙德购物中心的点评
点评：Achieving success is definitely tough, but maintaining it is on a whole different level. Well, the McArthurGlen in Roermond is the perfect example of this old saying.
Years ago, back when the outlet was still expanding, everything was great: the organization, the cleanliness, the customer service.
Now, years later, they clearly feel like they’ve "made it."
Unfortunately, everything has taken a turn for the worse, starting with the customer service, which used to be famously polite and helpful. Up until a few years ago, the service was truly top-notch and perfectly matched the brand's standards. Wherever you went—whether Roermond, Noventa, Parndorf, or Castel Romano—the staff stood out for their kindness and courtesy.
Now, that's just a distant memory.
It's a real shame.
To put it simply: the customer service staff is rude and unhelpful, and the employees in the various stores (with a few rare exceptions) barely tolerate the customers.
On top of that, the general cleanliness and the restrooms are totally neglected.By now, as the saying goes, they've gotten wise to the game—they know customers will show up anyway, especially from Germany, so they've lost any motivation to actually care about the clients' needs and expectations.
It's honestly surprising that headquarters in London hasn't noticed this sad decline. You guys need to step in!
Years ago, back when the outlet was still expanding, everything was great: the organization, the cleanliness, the customer service.
Now, years later, they clearly feel like they’ve "made it."
Unfortunately, everything has taken a turn for the worse, starting with the customer service, which used to be famously polite and helpful. Up until a few years ago, the service was truly top-notch and perfectly matched the brand's standards. Wherever you went—whether Roermond, Noventa, Parndorf, or Castel Romano—the staff stood out for their kindness and courtesy.
Now, that's just a distant memory.
It's a real shame.
To put it simply: the customer service staff is rude and unhelpful, and the employees in the various stores (with a few rare exceptions) barely tolerate the customers.
On top of that, the general cleanliness and the restrooms are totally neglected.By now, as the saying goes, they've gotten wise to the game—they know customers will show up anyway, especially from Germany, so they've lost any motivation to actually care about the clients' needs and expectations.
It's honestly surprising that headquarters in London hasn't noticed this sad decline. You guys need to step in!
翻译：取得成功固然不易，但维持成功则更是难上加难。而罗尔蒙德的麦卡瑟格伦购物中心恰恰就是这句老话的绝佳例证。
多年前，当该购物中心仍在扩张阶段时，一切都堪称完美：管理有序、环境整洁、服务周到。
如今，多年过去，他们显然觉得自己已经“功成名就”了。
可惜的是，情况却急转直下，首当其冲的就是曾经以礼貌周到著称的客户服务。直到几年前，那里的服务水平都堪称一流，完全符合品牌的标准。无论你身处何处——无论是罗尔蒙德、诺韦塔、帕恩多夫还是卡斯特尔罗马诺——员工们都以友善与礼貌著称。
如今，这些都已成为遥远的回忆。
实在令人遗憾。
直截了当地说：客服人员粗鲁又不提供帮助，而各家店铺的店员（仅有少数例外）几乎对顾客漠不理睬。
除此之外……整体的卫生状况和洗手间管理完全被忽视了。如今，正如俗话所说，他们已经摸透了其中的门道——他们知道顾客无论如何都会来，尤其是来自德国的顾客，所以他们彻底失去了去满足客户需求与期望的动力。
说实话，伦敦总部居然没有察觉到这种糟糕的颓势，实在令人惊讶。你们必须介入干预才行！
多年前，当该购物中心仍在扩张阶段时，一切都堪称完美：管理有序、环境整洁、服务周到。
如今，多年过去，他们显然觉得自己已经“功成名就”了。
可惜的是，情况却急转直下，首当其冲的就是曾经以礼貌周到著称的客户服务。直到几年前，那里的服务水平都堪称一流，完全符合品牌的标准。无论你身处何处——无论是罗尔蒙德、诺韦塔、帕恩多夫还是卡斯特尔罗马诺——员工们都以友善与礼貌著称。
如今，这些都已成为遥远的回忆。
实在令人遗憾。
直截了当地说：客服人员粗鲁又不提供帮助，而各家店铺的店员（仅有少数例外）几乎对顾客漠不理睬。
除此之外……整体的卫生状况和洗手间管理完全被忽视了。如今，正如俗话所说，他们已经摸透了其中的门道——他们知道顾客无论如何都会来，尤其是来自德国的顾客，所以他们彻底失去了去满足客户需求与期望的动力。
说实话，伦敦总部居然没有察觉到这种糟糕的颓势，实在令人惊讶。你们必须介入干预才行！
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