下载App
资质规则
旅行
账户
Lindsay C
Don’t Book Directly on their Website. Horrible Experience at Chankanaab
Chankanaab Reef的点评
点评：Lindsay Clark
just now
New
I would give this company 0 stars if I could. Booking directly on the Chankanaab website led us to missing our VIP Royal Dolphin swim which was supposed to be my young children’s’ Christmas present. We thought we were booking directly with Chankanaab since we were on their website. Turns out Cozumel Adventures was booking on their behalf. We were told and confirmed that for an extra fee they would pick us up at the Hard Rock Cafe and bring us to Chankanaab. The morning of they were confused by this and tried to dispute it even though we had all the details in their email. Our reservation was for 10am we ended up getting a taxi and making our way to Chankanaab. We arrived at the front gates at 9:50 by the time we checked in at the front and made our way to the dolphin check in counter it was 10:10. The Chankanaab employees informed us we had missed our dolphin swim time and we would need to talk to Cristian with Cozumel Adventures since they handled our booking. Again, we had thought we booked directly with Chankanaab. Cristian arrived and was absolutely no help. His only offer was for free snorkel gear rental. We had our own and didn’t need that. My children are 5 and 7 and he ruined their vacation and dreams. Book with this company at your own risk. There was another family there as well that booked through Cozumel Adventures that also was having a horrible time and problems. Seems like everyone was having a great time EXCEPT the people who booked through this company.
just now
New
I would give this company 0 stars if I could. Booking directly on the Chankanaab website led us to missing our VIP Royal Dolphin swim which was supposed to be my young children’s’ Christmas present. We thought we were booking directly with Chankanaab since we were on their website. Turns out Cozumel Adventures was booking on their behalf. We were told and confirmed that for an extra fee they would pick us up at the Hard Rock Cafe and bring us to Chankanaab. The morning of they were confused by this and tried to dispute it even though we had all the details in their email. Our reservation was for 10am we ended up getting a taxi and making our way to Chankanaab. We arrived at the front gates at 9:50 by the time we checked in at the front and made our way to the dolphin check in counter it was 10:10. The Chankanaab employees informed us we had missed our dolphin swim time and we would need to talk to Cristian with Cozumel Adventures since they handled our booking. Again, we had thought we booked directly with Chankanaab. Cristian arrived and was absolutely no help. His only offer was for free snorkel gear rental. We had our own and didn’t need that. My children are 5 and 7 and he ruined their vacation and dreams. Book with this company at your own risk. There was another family there as well that booked through Cozumel Adventures that also was having a horrible time and problems. Seems like everyone was having a great time EXCEPT the people who booked through this company.
翻译：琳赛·克拉克
刚刚
新评论
如果可以，我会给这家公司零星。直接在Chankanaab官网预订，结果导致我们错过了VIP皇家海豚游泳体验，这原本是我给孩子们准备的圣诞礼物。我们以为是直接从Chankanaab官网预订的，因为我们是在他们自己的网站上预订的。结果发现是Cozumel Adventures公司代为预订的。他们告诉我们，并确认过，额外付费后，他们会到Hard Rock Cafe接我们去Chankanaab。到了当天早上，他们却对此感到困惑，甚至试图推卸责任，尽管我们已经在他们的邮件里提供了所有细节。我们预订的是上午10点，最后我们只好打车前往Chankanaab。我们9点50分到达大门，等我们办完手续，找到海豚游泳的登记处时，已经是10点10分了。 Chankanaab 的员工告诉我们错过了与海豚共游的时间，需要联系 Cozumel Adventures 的 Cristian，因为他们负责我们的预订。我们明明以为是直接通过 Chankanaab 预订的。Cristian 来了之后完全帮不上忙，唯一提供的就是免费租用浮潜装备。我们自己有，根本不需要。我的孩子一个 5 岁，一个 7 岁，他毁了他们的假期和梦想。预订这家公司风险自负。还有另一家人也是通过 Cozumel Adventures 预订的，他们也遇到了很多问题。看来除了通过这家公司预订的人之外，其他人都玩得很开心。
刚刚
新评论
如果可以，我会给这家公司零星。直接在Chankanaab官网预订，结果导致我们错过了VIP皇家海豚游泳体验，这原本是我给孩子们准备的圣诞礼物。我们以为是直接从Chankanaab官网预订的，因为我们是在他们自己的网站上预订的。结果发现是Cozumel Adventures公司代为预订的。他们告诉我们，并确认过，额外付费后，他们会到Hard Rock Cafe接我们去Chankanaab。到了当天早上，他们却对此感到困惑，甚至试图推卸责任，尽管我们已经在他们的邮件里提供了所有细节。我们预订的是上午10点，最后我们只好打车前往Chankanaab。我们9点50分到达大门，等我们办完手续，找到海豚游泳的登记处时，已经是10点10分了。 Chankanaab 的员工告诉我们错过了与海豚共游的时间，需要联系 Cozumel Adventures 的 Cristian，因为他们负责我们的预订。我们明明以为是直接通过 Chankanaab 预订的。Cristian 来了之后完全帮不上忙，唯一提供的就是免费租用浮潜装备。我们自己有，根本不需要。我的孩子一个 5 岁，一个 7 岁，他毁了他们的假期和梦想。预订这家公司风险自负。还有另一家人也是通过 Cozumel Adventures 预订的，他们也遇到了很多问题。看来除了通过这家公司预订的人之外，其他人都玩得很开心。
© 2026 Tripadvisor 版权所有。
部分照片由 VFM Leonardo 提供。
TripAdvisor公司对外部网站的内容一概不负责。优惠价格中不含税和其他费用。
ICP证：沪B2-20200433
沪ICP备20013175号
沪公网安备31010502005427号鹰程信息技术（上海）有限公司
