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Gabriela Lucia G
Unsafe Conditions: Bear Break-In in cabin and No Accountability
伊克罗杰克齐宾公园的点评
点评：Date of Stay:
December 27, 2026
We rented a two-story cabin for eight people at Hotel Chipinque, located in the Chipinque Ecological Reserve. Our group included three individuals with mobility impairments (using canes) and two children. Our experience was deeply unsettling and unsafe.
At approximately 3:00 AM, we were awakened by a loud noise. One of our party went upstairs to investigate and encountered a bear inside the cabin—face to face. We immediately retreated to a single room and called reception. Staff arrived and drove the bear away using a horn, but the damage was already done: the wooden door frame was broken, wood was scattered on the floor, the fridge door was scratched open, food was strewn about, and some items were missing.
We expressed our fear that the bear could easily break in again, especially since the cabin’s security was clearly compromised. The receptionist stated she could not issue a refund but would report the incident to management. Given the danger of driving down the mountain at night and the risk of encountering the bear outside, we barricaded ourselves in two rooms with furniture stacked against the doors.
The next morning, we saw a bear lingering close to the cabin, reinforcing our sense of danger. We left hurriedly and reiterated our demand for a refund of the MXN 8,788 (approximately USD 490) paid for the night. Despite providing photographic evidence and following up three times, we have received no response or resolution from the hotel.
This incident was not only terrifying but also highlighted a severe lack of safety measures and accountability. The hotel’s failure to address the situation or compensate us for the unsafe conditions is unacceptable. We strongly advise against staying here, especially for families or those with mobility challenges.
We urge Hotel Chipinque to take immediate action to improve safety protocols and address guest concerns promptly. No one should have to experience this level of negligence.
December 27, 2026
We rented a two-story cabin for eight people at Hotel Chipinque, located in the Chipinque Ecological Reserve. Our group included three individuals with mobility impairments (using canes) and two children. Our experience was deeply unsettling and unsafe.
At approximately 3:00 AM, we were awakened by a loud noise. One of our party went upstairs to investigate and encountered a bear inside the cabin—face to face. We immediately retreated to a single room and called reception. Staff arrived and drove the bear away using a horn, but the damage was already done: the wooden door frame was broken, wood was scattered on the floor, the fridge door was scratched open, food was strewn about, and some items were missing.
We expressed our fear that the bear could easily break in again, especially since the cabin’s security was clearly compromised. The receptionist stated she could not issue a refund but would report the incident to management. Given the danger of driving down the mountain at night and the risk of encountering the bear outside, we barricaded ourselves in two rooms with furniture stacked against the doors.
The next morning, we saw a bear lingering close to the cabin, reinforcing our sense of danger. We left hurriedly and reiterated our demand for a refund of the MXN 8,788 (approximately USD 490) paid for the night. Despite providing photographic evidence and following up three times, we have received no response or resolution from the hotel.
This incident was not only terrifying but also highlighted a severe lack of safety measures and accountability. The hotel’s failure to address the situation or compensate us for the unsafe conditions is unacceptable. We strongly advise against staying here, especially for families or those with mobility challenges.
We urge Hotel Chipinque to take immediate action to improve safety protocols and address guest concerns promptly. No one should have to experience this level of negligence.
翻译：入住日期：
2026年12月27日
我们在奇平克生态保护区（Chipinque Ecological Reserve）的奇平克酒店（Hotel Chipinque）租了一栋可容纳八人的两层小木屋。我们一行人中有三位行动不便者（使用拐杖）和两名儿童。这次入住体验令人非常不安，而且很不安全。
凌晨3点左右，我们被一声巨响惊醒。我们中的一人上楼查看，结果发现小木屋里竟然有一头熊——我们和它面对面。我们立即躲进一间单人房并打电话给前台。工作人员赶到后用喇叭把熊赶走了，但小木屋已经遭到破坏：木门框被撞坏，木头散落在地板上，冰箱门被抓开了，食物散落一地，一些物品也不翼而飞。
我们表达了对熊可能再次闯入的担忧，尤其是在小木屋的安全措施明显受到威胁的情况下。前台表示无法退款，但会将此事报告给管理层。鉴于夜间驾车下山的危险以及可能在屋外遇到熊的风险，我们用家具堵住门，把自己反锁在两个房间里。
第二天早上，我们看到一只熊在小木屋附近徘徊，这更加深了我们的恐惧。我们匆忙离开，并再次要求酒店退还当晚支付的8,788墨西哥比索（约合490美元）。尽管我们提供了照片证据并三次联系酒店，但酒店始终没有回应或采取任何措施。
这次事件不仅令人恐惧，也暴露出酒店在安全措施和责任意识方面的严重缺失。酒店未能妥善处理此事，也未就此不安全状况进行赔偿，这是不可接受的。我们强烈建议不要入住这家酒店，尤其是对于家庭或行动不便的客人。
我们敦促奇平克酒店立即采取行动，改进安全措施，并及时解决客人的诉求。任何人都不应该遭受如此严重的疏忽。
2026年12月27日
我们在奇平克生态保护区（Chipinque Ecological Reserve）的奇平克酒店（Hotel Chipinque）租了一栋可容纳八人的两层小木屋。我们一行人中有三位行动不便者（使用拐杖）和两名儿童。这次入住体验令人非常不安，而且很不安全。
凌晨3点左右，我们被一声巨响惊醒。我们中的一人上楼查看，结果发现小木屋里竟然有一头熊——我们和它面对面。我们立即躲进一间单人房并打电话给前台。工作人员赶到后用喇叭把熊赶走了，但小木屋已经遭到破坏：木门框被撞坏，木头散落在地板上，冰箱门被抓开了，食物散落一地，一些物品也不翼而飞。
我们表达了对熊可能再次闯入的担忧，尤其是在小木屋的安全措施明显受到威胁的情况下。前台表示无法退款，但会将此事报告给管理层。鉴于夜间驾车下山的危险以及可能在屋外遇到熊的风险，我们用家具堵住门，把自己反锁在两个房间里。
第二天早上，我们看到一只熊在小木屋附近徘徊，这更加深了我们的恐惧。我们匆忙离开，并再次要求酒店退还当晚支付的8,788墨西哥比索（约合490美元）。尽管我们提供了照片证据并三次联系酒店，但酒店始终没有回应或采取任何措施。
这次事件不仅令人恐惧，也暴露出酒店在安全措施和责任意识方面的严重缺失。酒店未能妥善处理此事，也未就此不安全状况进行赔偿，这是不可接受的。我们强烈建议不要入住这家酒店，尤其是对于家庭或行动不便的客人。
我们敦促奇平克酒店立即采取行动，改进安全措施，并及时解决客人的诉求。任何人都不应该遭受如此严重的疏忽。
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