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Unwelcoming staff
Midland Railway - Butterley的点评
点评：Visited today for the Victorian Train Weekend.
As we walked onto the platform we met the first member of staff Richard. He informed us abruptly that we couldn’t go any further as the train was about to depart so we couldn’t get on it. My friend said that it wasn’t a problem as we had come to take photos and were not rushing for the train. His response was ‘The donation box is over there’ then turned his back and walked into the office, closing the door on us.
We were going to spend some time at the station, possibly have a train ride and would definitely have made a nice donation.
Due to the poor welcome that we received we decided not to bother.
Considering that this place is run on donations I believe you would get more if your volunteers were trained in customer service.
“Good morning and welcome to the station and can I tell you more about the charity” would be a good start !!!
Won’t be in a hurry to return
As we walked onto the platform we met the first member of staff Richard. He informed us abruptly that we couldn’t go any further as the train was about to depart so we couldn’t get on it. My friend said that it wasn’t a problem as we had come to take photos and were not rushing for the train. His response was ‘The donation box is over there’ then turned his back and walked into the office, closing the door on us.
We were going to spend some time at the station, possibly have a train ride and would definitely have made a nice donation.
Due to the poor welcome that we received we decided not to bother.
Considering that this place is run on donations I believe you would get more if your volunteers were trained in customer service.
“Good morning and welcome to the station and can I tell you more about the charity” would be a good start !!!
Won’t be in a hurry to return
翻译：今天去参加了维多利亚火车周末活动。
我们一踏上站台，就遇到了第一位工作人员理查德。他突然告诉我们，火车快要开了，我们不能再往前走了，所以不能上车。我的朋友说没关系，因为我们是来拍照的，又不着急赶火车。他回答说：“捐款箱在那边。”然后转身走进办公室，关上了门。
我们本来打算在车站待一会儿，或许还可以坐趟火车，捐款肯定不少。
由于接待不周，我们决定不去了。
考虑到这里是靠捐款运营的，我相信如果志愿者接受过客户服务培训，捐款会更多。
“早上好，欢迎来到车站，我可以跟您多介绍一下这个慈善机构吗？”这句话就足够了！！！
不会急着再来了。
我们一踏上站台，就遇到了第一位工作人员理查德。他突然告诉我们，火车快要开了，我们不能再往前走了，所以不能上车。我的朋友说没关系，因为我们是来拍照的，又不着急赶火车。他回答说：“捐款箱在那边。”然后转身走进办公室，关上了门。
我们本来打算在车站待一会儿，或许还可以坐趟火车，捐款肯定不少。
由于接待不周，我们决定不去了。
考虑到这里是靠捐款运营的，我相信如果志愿者接受过客户服务培训，捐款会更多。
“早上好，欢迎来到车站，我可以跟您多介绍一下这个慈善机构吗？”这句话就足够了！！！
不会急着再来了。
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