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资质规则
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Richard R
Dreadful attitude
Barnacre Alpacas的点评
点评：I don't often write reviews but in this case will make an exception.
I purchased tickets for this experience for my wife and daughter for Christmas at a cost of £60 plus £4.50 for the delivery of tickets.
We came to book the trip, which my 14 year old was really looking forward to, and realised we have misplaced the physical vouchers. I did have full proof of purchase with receipt from the business via email.
My wife called (after having several messages ignored) to explain the misplaced vouchers not expecting any issues, however the lady advised we would have to pay again in full! We reiterated that the vouchers could not be traced, we have full proof of purchase etc, we offered to pay postage for duplicate tickets, however best they would reluctantly offer was for us to pay half the total cost again. On principal, I refused to do this. As a result I am now left with a very upset teenager.
The owners attitude was dreadful and she spoke to my wife in an aggressive and condescending manner totally bereft of basic customer service skills. Basically implying that we were trying to con a free experience!
'If you bought jeans from Next and lost them would you go back in and ask for another pair' was one of her comments - No I certainly would not, but this is hardly the same as I've not physically been able to get what I paid for! (and for what it's worth they could learn a great deal from Next customer care which is exemplary in my experience). To even question a customers integrity is appalling.
Be very careful before parting with your hard earned cash to these money grabbing charlatans. There are plenty of wonderful alternatives in the North East to go instead.
If I could leave zero stars I would. No doubt a snotty response from the owner beckons.
I purchased tickets for this experience for my wife and daughter for Christmas at a cost of £60 plus £4.50 for the delivery of tickets.
We came to book the trip, which my 14 year old was really looking forward to, and realised we have misplaced the physical vouchers. I did have full proof of purchase with receipt from the business via email.
My wife called (after having several messages ignored) to explain the misplaced vouchers not expecting any issues, however the lady advised we would have to pay again in full! We reiterated that the vouchers could not be traced, we have full proof of purchase etc, we offered to pay postage for duplicate tickets, however best they would reluctantly offer was for us to pay half the total cost again. On principal, I refused to do this. As a result I am now left with a very upset teenager.
The owners attitude was dreadful and she spoke to my wife in an aggressive and condescending manner totally bereft of basic customer service skills. Basically implying that we were trying to con a free experience!
'If you bought jeans from Next and lost them would you go back in and ask for another pair' was one of her comments - No I certainly would not, but this is hardly the same as I've not physically been able to get what I paid for! (and for what it's worth they could learn a great deal from Next customer care which is exemplary in my experience). To even question a customers integrity is appalling.
Be very careful before parting with your hard earned cash to these money grabbing charlatans. There are plenty of wonderful alternatives in the North East to go instead.
If I could leave zero stars I would. No doubt a snotty response from the owner beckons.
翻译：我通常不写评论，但这次我会破例。
我为我的妻子和女儿购买了这次体验的门票，作为圣诞节礼物，花费了 60 英镑，外加 4.50 英镑的门票邮寄费。
我们来预订这次旅行，我 14 岁的孩子非常期待，但我们发现我们把实体代金券放错了地方。我确实有完整的购买证明和商家通过电子邮件发送的收据。
我的妻子打电话（在被忽略了几条消息后）解释了代金券放错了地方，没想到会有什么问题，但那位女士建议我们必须全额付款！我们重申无法追踪代金券，我们有完整的购买证明等，我们提出支付重复门票的邮费，但他们勉强给出的最好方案是让我们再次支付总费用的一半。出于原则，我拒绝这样做。结果，我现在只剩下一个非常沮丧的青少年。
店主的态度非常糟糕，她对我妻子说话的态度咄咄逼人、傲慢无礼，完全没有基本的客户服务技能。基本上是在暗示我们想骗取免费体验！
“如果你从 Next 买了牛仔裤，然后弄丢了，你会回去再要一条吗？”这是她的评论之一——不，我当然不会，但这完全不一样，因为我没有亲身拿到我付钱买的东西！（不管怎么说，他们可以从 Next 的客户服务中学到很多东西，在我看来，他们的客户服务堪称典范）。甚至质疑顾客的诚信都是令人震惊的。
在把你辛苦赚来的钱交给这些贪财的骗子之前，一定要非常小心。东北有很多很棒的选择。
如果我可以给零星评价，我会的。毫无疑问，店主的傲慢回应会招来我的注意。
我为我的妻子和女儿购买了这次体验的门票，作为圣诞节礼物，花费了 60 英镑，外加 4.50 英镑的门票邮寄费。
我们来预订这次旅行，我 14 岁的孩子非常期待，但我们发现我们把实体代金券放错了地方。我确实有完整的购买证明和商家通过电子邮件发送的收据。
我的妻子打电话（在被忽略了几条消息后）解释了代金券放错了地方，没想到会有什么问题，但那位女士建议我们必须全额付款！我们重申无法追踪代金券，我们有完整的购买证明等，我们提出支付重复门票的邮费，但他们勉强给出的最好方案是让我们再次支付总费用的一半。出于原则，我拒绝这样做。结果，我现在只剩下一个非常沮丧的青少年。
店主的态度非常糟糕，她对我妻子说话的态度咄咄逼人、傲慢无礼，完全没有基本的客户服务技能。基本上是在暗示我们想骗取免费体验！
“如果你从 Next 买了牛仔裤，然后弄丢了，你会回去再要一条吗？”这是她的评论之一——不，我当然不会，但这完全不一样，因为我没有亲身拿到我付钱买的东西！（不管怎么说，他们可以从 Next 的客户服务中学到很多东西，在我看来，他们的客户服务堪称典范）。甚至质疑顾客的诚信都是令人震惊的。
在把你辛苦赚来的钱交给这些贪财的骗子之前，一定要非常小心。东北有很多很棒的选择。
如果我可以给零星评价，我会的。毫无疑问，店主的傲慢回应会招来我的注意。
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