点评:I attended a conference here and booked a condo for 4 nights which apparently goes through Summit Groups. I booked this 2 bedroom condo 6 months in advance of the conference, purposely choosing a specific location within the resort complex for my colleague and myself. The section we chose was on the lake with shops, walking paths/trails and a couple of eating establishments. Upon arrival, we were given a totally different building across the street at the top of a hill with absolutely nothing around it. It looked like a concrete slab.
When I called to complain I was told your confirmation is “just a request” and not guaranteed. You’re still in the “conference village”
Ok, who knew that a reservation made 6 months in advance is no guarantee? So I asked for some sort of monetary compensation for a far less desirable condo and was told “no, I can’t do that”.
So I sent an email when I returned home on 7/26 and received 2 emails that they “were looking into it”
Then got an email from Keystone Property Management at Vail Resorts after completely an unsatisfactory survey that this was surely an exception and would be handled.
You guessed it. Still no response.
Don’t book anything through Summit Groups and tread carefully on all the properties managed by Vail Resorts. There are far better options for travelers. No need to put up with such awful service.
翻译:我在这里参加了一个会议并预订了 4 晚的公寓,这显然是通过 Summit Groups 进行的。我在会议召开前 6 个月预订了这套 2 居室公寓,特意为我的同事和我自己在度假区内选择了一个特定位置。我们选择的区域位于湖边,那里有商店、人行道/小径和几家餐饮场所。抵达后,我们在街对面的山顶上看到了一栋完全不同的建筑,周围什么都没有。它看起来像一块混凝土板。
当我打电话投诉时,我被告知您的确认“只是一个请求”,并不能保证。你还在“会议村”
好吧,谁知道提前 6 个月预订不能保证?因此,我要求为一套不太理想的公寓提供某种货币补偿,但被告知“不,我不能那样做”。
所以我在 7 月 26 日回家时发了一封电子邮件,收到了 2 封他们“正在调查”的电子邮件
然后在完全不令人满意的调查后收到来自 Vail Resorts 的 Keystone Property Management 的电子邮件,这肯定是一个例外,将得到处理。
你猜到了。仍然没有回应。
不要通过 Summit Groups 预订任何东西,并谨慎对待 Vail Resorts 管理的所有物业。旅行者有更好的选择。无需忍受如此糟糕的服务。