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Do NOT go here if you have young children :(
Droitwich Spa Lido的点评
点评：Do NOT go here if you have young children :(
First of all, I will preface this by saying that we are local residents and (used to) visit here frequently-
However, after today’s episode, we will NEVER be returning to the Lido in Droitwich and quite frankly, I am absolutely DISGUSTED and APPALLED-
I visited with our two and a half year old toddler, during a Family swim.
Half way through the session, my toddler asked for an ice cream- which we sat down on a bench to enjoy.
There was a single man in his 30s (on his own) sat opposite us, staring at my daughter strangely.
I also thought it slightly odd that a single man might be at a Family swim session, aimed at families and children.
As we were leaving the picnic bench, the chap in question made very inappropriate comments, aimed at our two year old daughter.
I immediately captured the attention of a blonde haired female member of staff, who radio’d for her Manager-
A boy either in his late teens, or early 20s, called Nathan.
After I’d pointed out the man, Nathan went to speak with him.
Nobody came to find me, until I found Nathan.
Nathan appeared very nonchalant and simply explained that he had spoken to the man in question and that he had apologised (presumably to Nathan, as I hadn’t had an apology!)-
I began to explain (as calmly as I could at this point) that this simply wasn’t good enough and that the man should be ejected.
Nathan disagreed and continued to reiterate that the man had apologised.
I asked ‘Who to?’ Because the man in question hadn’t said anything offensive to Nathan- He ought to apologise to ME and our DAUGHTER.
This debate eventually became heated (because what Mum on this earth wouldn’t be absolutely irate at a man making inappropriate comments aimed towards their two year old daughter?!!) and to cut a very long story short, Nathan asked US (myself and my daughter) to leave- rather than the man that had done wrong ! ! !
To be clear, no expletives were used- yes I raised my voice because I was understandably angry and upset- I think this is a normal (and given the circumstances) reasonable and proportionate human response.
The man who had done wrong was allowed to stay and enjoy his swim, whilst a woman and her child were treated like criminals, and virtually escorted off the premises.
I think the top and bottom of it was that our friend Nathan (who appeared to have a rather inflated opinion of himself) didn’t appreciate being questioned and challenged by a woman. I think he interpreted my reaction as condescending and probably felt I’d embarrassed him in front of his colleagues and friends.
He was extremely defensive and combative and I will be writing to his Manager to make a formal complaint (for he introduced himself as the Manager, however after further investigation, it appears he is actually only a Duty Manager).
To add insult to injury, after we had been asked to leave, I visited reception to ask where I could obtain my refund-
I was met by clueless staff who had no idea what had gone on. As I began to explain, Nathan made his way over (in his bullish and argumentative manner) and had the audacity to to imply that although HE had asked us to leave (through absolutely NO FAULT of our own) we weren’t entitled to a refund?!
How on earth does that work?! As if it isn’t awful enough that a man had verbally abused our toddler and Nathan has done nothing to right this situation, we have then been asked to leave and apparently aren’t even entitled to a refund ?!
I am absolutely speechless.
Ask us to leave if you feel your ego has been dented, Nathan, but you cannot ask people to leave the session, then refuse to refund them for the session they have been unable to enjoy because YOU have ordered us to leave !
It beggars belief !!
I obviously will be writing a very strongly worded email of formal complaint to the Manager of the Lido (as aforementioned), but even with a refund and a written apology, I will NEVER return here-
This is a tourist trap and although it is a lovely place to go in Summer, it is NOT worth this…
All of the staff are so young and inexperienced and do not know how to deal professionally with sensitive situations such as this.
I left virtually in tears, as was my two year old.
Shame on you!! -
We are local residents, so you have lost a regular income source through your negligent actions and we will be telling anyone that will listen about the episode we have suffered this afternoon.
For any TripAdvisor readers reading this and looking for a Lido- try the Open Air Pool in Cirencester- it is absolutely BEAUTIFUL there, much cleaner, with a picturesque backdrop and much friendlier and professional staff (it’s also cheaper, to boot!)
It may be further for us to drive, but we will be going there in future- I suggest you do the same.
Absolute shame on you, Droitwich Lido.
As a side note, irrespective of the episode today- This place needs a massive overhaul, the changing rooms are filthy and they let far too many people in per session; in Summer time it is so overcrowded.
There are far nicer Lidos elsewhere- Save your money!
First of all, I will preface this by saying that we are local residents and (used to) visit here frequently-
However, after today’s episode, we will NEVER be returning to the Lido in Droitwich and quite frankly, I am absolutely DISGUSTED and APPALLED-
I visited with our two and a half year old toddler, during a Family swim.
Half way through the session, my toddler asked for an ice cream- which we sat down on a bench to enjoy.
There was a single man in his 30s (on his own) sat opposite us, staring at my daughter strangely.
I also thought it slightly odd that a single man might be at a Family swim session, aimed at families and children.
As we were leaving the picnic bench, the chap in question made very inappropriate comments, aimed at our two year old daughter.
I immediately captured the attention of a blonde haired female member of staff, who radio’d for her Manager-
A boy either in his late teens, or early 20s, called Nathan.
After I’d pointed out the man, Nathan went to speak with him.
Nobody came to find me, until I found Nathan.
Nathan appeared very nonchalant and simply explained that he had spoken to the man in question and that he had apologised (presumably to Nathan, as I hadn’t had an apology!)-
I began to explain (as calmly as I could at this point) that this simply wasn’t good enough and that the man should be ejected.
Nathan disagreed and continued to reiterate that the man had apologised.
I asked ‘Who to?’ Because the man in question hadn’t said anything offensive to Nathan- He ought to apologise to ME and our DAUGHTER.
This debate eventually became heated (because what Mum on this earth wouldn’t be absolutely irate at a man making inappropriate comments aimed towards their two year old daughter?!!) and to cut a very long story short, Nathan asked US (myself and my daughter) to leave- rather than the man that had done wrong ! ! !
To be clear, no expletives were used- yes I raised my voice because I was understandably angry and upset- I think this is a normal (and given the circumstances) reasonable and proportionate human response.
The man who had done wrong was allowed to stay and enjoy his swim, whilst a woman and her child were treated like criminals, and virtually escorted off the premises.
I think the top and bottom of it was that our friend Nathan (who appeared to have a rather inflated opinion of himself) didn’t appreciate being questioned and challenged by a woman. I think he interpreted my reaction as condescending and probably felt I’d embarrassed him in front of his colleagues and friends.
He was extremely defensive and combative and I will be writing to his Manager to make a formal complaint (for he introduced himself as the Manager, however after further investigation, it appears he is actually only a Duty Manager).
To add insult to injury, after we had been asked to leave, I visited reception to ask where I could obtain my refund-
I was met by clueless staff who had no idea what had gone on. As I began to explain, Nathan made his way over (in his bullish and argumentative manner) and had the audacity to to imply that although HE had asked us to leave (through absolutely NO FAULT of our own) we weren’t entitled to a refund?!
How on earth does that work?! As if it isn’t awful enough that a man had verbally abused our toddler and Nathan has done nothing to right this situation, we have then been asked to leave and apparently aren’t even entitled to a refund ?!
I am absolutely speechless.
Ask us to leave if you feel your ego has been dented, Nathan, but you cannot ask people to leave the session, then refuse to refund them for the session they have been unable to enjoy because YOU have ordered us to leave !
It beggars belief !!
I obviously will be writing a very strongly worded email of formal complaint to the Manager of the Lido (as aforementioned), but even with a refund and a written apology, I will NEVER return here-
This is a tourist trap and although it is a lovely place to go in Summer, it is NOT worth this…
All of the staff are so young and inexperienced and do not know how to deal professionally with sensitive situations such as this.
I left virtually in tears, as was my two year old.
Shame on you!! -
We are local residents, so you have lost a regular income source through your negligent actions and we will be telling anyone that will listen about the episode we have suffered this afternoon.
For any TripAdvisor readers reading this and looking for a Lido- try the Open Air Pool in Cirencester- it is absolutely BEAUTIFUL there, much cleaner, with a picturesque backdrop and much friendlier and professional staff (it’s also cheaper, to boot!)
It may be further for us to drive, but we will be going there in future- I suggest you do the same.
Absolute shame on you, Droitwich Lido.
As a side note, irrespective of the episode today- This place needs a massive overhaul, the changing rooms are filthy and they let far too many people in per session; in Summer time it is so overcrowded.
There are far nicer Lidos elsewhere- Save your money!
翻译：如果有年幼的孩子，千万别来这里 :(
首先，我要说明一下：我们是本地居民，以前也经常来这里。
然而，经历了今天发生的事情后，我们绝对不会再光顾德罗伊特维奇的利多泳池了。说实话，我真的感到极度恶心与震惊。
那天我带着两岁半的幼儿来参加家庭游泳活动。游泳进行到一半时，孩子闹着要吃冰淇淋，于是我们便坐在长椅上享用。有个30多岁的单身男子独自坐在我们对面，用奇怪的眼神盯着我的女儿。
我觉得一个单身男子出现在专为家庭和儿童举办的家庭游泳活动中，也有点不合常理。
当我们离开野餐长凳时，那个男子对我们两岁的女儿说了极为不当的话。
我立刻引起了旁边一位金发女工作人员的注意，她立刻用对讲机呼叫经理——
那是个大概快十八岁的男孩。一个二十岁出头的男子，名叫内森。
在我指出那个人之后，内森便走过去与他交谈。
直到我找到内森，才没有人来找我。
内森显得漠不关心，只是解释说他已经和那个男子谈过了，而且对方也道了歉（大概是对内森道歉的，因为我可没得到任何道歉！）。
我开始（在那种情况下尽量保持冷静地）解释说这样根本不够，那个男子理应被赶走。内森不同意，还一再坚称那个男人已经道歉了。
我问道：“向谁道歉？” 因为那个男人根本没对内森说过任何冒犯的话——他应该向我以及我们的女儿道歉才对。
这场争论最终变得激烈起来（毕竟，哪个做母亲的能对一个对自己两岁女儿说下流话的男人不怒不可遏呢？！！） 长话短说……内森要求我们（我和我的女儿）离开——而不是让那个犯错的男子离开！！！
需要说明的是，我并没有说任何脏话；没错，我提高了嗓门，因为我理所当然地感到愤怒和难过——我认为在那种情况下，这种反应是正常、合理且适度的。
那个犯错的男子却被允许继续留下游泳，而一名女子和她的孩子却被当作罪犯对待，几乎是被“押送”出了场所。我认为整个事情的症结在于：我们的朋友内森（他似乎有些自视甚高）不习惯被一个女人质询和挑战。我觉得他把我的反应视为一种居高临下的态度，很可能觉得我在他的同事和朋友面前让他难堪了。
他表现得极为戒备且好斗，我打算给他的经理写封信提出正式投诉（因为他自我介绍时称自己是经理，但经过进一步核实后……看起来他实际上只是一名值班经理而已。更离谱的是，在我们被要求离开后，我去前台询问哪里可以办理退款——接待我的员工完全一无所知，根本搞不清发生了什么。就在我开始解释情况时，内森走了过来（带着他那专横又爱争辩的架势），竟厚颜无耻地暗示说，虽然是他要求我们离开的（而我们没有任何过错），但我们却没有资格获得退款？！这到底有什么道理啊？！一个男人对我们的幼儿恶言相向，而内森却丝毫没有采取措施来纠正这种状况，这已经够糟糕的了；现在我们竟然还被要求离开，而且似乎连退款都无权获得？！
我简直说不出话来。
内森，如果你觉得自己的面子受损了，那尽管让我们离开好了，但你不能一方面命令我们离开，另一方面又拒绝为我们无法享受的课程提供退款啊！
这简直不可理喻！！显然，我会给Lido的经理发一封措辞极为严厉的正式投诉邮件（如前所述）。但即便得到了退款和书面道歉，我也绝对不会再光顾这里了——
这里就是个坑游客的地方；虽说夏天来这儿玩倒也不错，但根本不值这个价……
所有工作人员都太年轻且缺乏经验，根本不知道该如何专业地处理这种棘手的情况。
我和两岁的孩子几乎是哭着离开的。
真丢脸！！我们是当地居民，由于你们的疏忽大意，我们失去了一个稳定的收入来源。我们一定会把今天下午所遭遇的一切告诉所有愿意听的人。
对于正在阅读此文的TripAdvisor用户们，如果你们想找个水上游乐场所，不妨试试塞伦塞斯特的露天泳池——那里美极了，环境更干净，周围风景如画，工作人员也更为友善且专业（价格也更便宜哦！）
虽然对我们来说开车过去会远一些。不过我们以后也会去那里的——我建议你也这么做。
Droitwich Lido，你们真是可耻至极。
顺便说一句，不管今天发生了什么——这个地方急需大规模翻修：更衣室脏得不堪入目，每场允许进入的人数也太多了；夏天的时候更是人满为患。
其他地方有环境好得多的嬉水乐园——把钱省下来吧！
首先，我要说明一下：我们是本地居民，以前也经常来这里。
然而，经历了今天发生的事情后，我们绝对不会再光顾德罗伊特维奇的利多泳池了。说实话，我真的感到极度恶心与震惊。
那天我带着两岁半的幼儿来参加家庭游泳活动。游泳进行到一半时，孩子闹着要吃冰淇淋，于是我们便坐在长椅上享用。有个30多岁的单身男子独自坐在我们对面，用奇怪的眼神盯着我的女儿。
我觉得一个单身男子出现在专为家庭和儿童举办的家庭游泳活动中，也有点不合常理。
当我们离开野餐长凳时，那个男子对我们两岁的女儿说了极为不当的话。
我立刻引起了旁边一位金发女工作人员的注意，她立刻用对讲机呼叫经理——
那是个大概快十八岁的男孩。一个二十岁出头的男子，名叫内森。
在我指出那个人之后，内森便走过去与他交谈。
直到我找到内森，才没有人来找我。
内森显得漠不关心，只是解释说他已经和那个男子谈过了，而且对方也道了歉（大概是对内森道歉的，因为我可没得到任何道歉！）。
我开始（在那种情况下尽量保持冷静地）解释说这样根本不够，那个男子理应被赶走。内森不同意，还一再坚称那个男人已经道歉了。
我问道：“向谁道歉？” 因为那个男人根本没对内森说过任何冒犯的话——他应该向我以及我们的女儿道歉才对。
这场争论最终变得激烈起来（毕竟，哪个做母亲的能对一个对自己两岁女儿说下流话的男人不怒不可遏呢？！！） 长话短说……内森要求我们（我和我的女儿）离开——而不是让那个犯错的男子离开！！！
需要说明的是，我并没有说任何脏话；没错，我提高了嗓门，因为我理所当然地感到愤怒和难过——我认为在那种情况下，这种反应是正常、合理且适度的。
那个犯错的男子却被允许继续留下游泳，而一名女子和她的孩子却被当作罪犯对待，几乎是被“押送”出了场所。我认为整个事情的症结在于：我们的朋友内森（他似乎有些自视甚高）不习惯被一个女人质询和挑战。我觉得他把我的反应视为一种居高临下的态度，很可能觉得我在他的同事和朋友面前让他难堪了。
他表现得极为戒备且好斗，我打算给他的经理写封信提出正式投诉（因为他自我介绍时称自己是经理，但经过进一步核实后……看起来他实际上只是一名值班经理而已。更离谱的是，在我们被要求离开后，我去前台询问哪里可以办理退款——接待我的员工完全一无所知，根本搞不清发生了什么。就在我开始解释情况时，内森走了过来（带着他那专横又爱争辩的架势），竟厚颜无耻地暗示说，虽然是他要求我们离开的（而我们没有任何过错），但我们却没有资格获得退款？！这到底有什么道理啊？！一个男人对我们的幼儿恶言相向，而内森却丝毫没有采取措施来纠正这种状况，这已经够糟糕的了；现在我们竟然还被要求离开，而且似乎连退款都无权获得？！
我简直说不出话来。
内森，如果你觉得自己的面子受损了，那尽管让我们离开好了，但你不能一方面命令我们离开，另一方面又拒绝为我们无法享受的课程提供退款啊！
这简直不可理喻！！显然，我会给Lido的经理发一封措辞极为严厉的正式投诉邮件（如前所述）。但即便得到了退款和书面道歉，我也绝对不会再光顾这里了——
这里就是个坑游客的地方；虽说夏天来这儿玩倒也不错，但根本不值这个价……
所有工作人员都太年轻且缺乏经验，根本不知道该如何专业地处理这种棘手的情况。
我和两岁的孩子几乎是哭着离开的。
真丢脸！！我们是当地居民，由于你们的疏忽大意，我们失去了一个稳定的收入来源。我们一定会把今天下午所遭遇的一切告诉所有愿意听的人。
对于正在阅读此文的TripAdvisor用户们，如果你们想找个水上游乐场所，不妨试试塞伦塞斯特的露天泳池——那里美极了，环境更干净，周围风景如画，工作人员也更为友善且专业（价格也更便宜哦！）
虽然对我们来说开车过去会远一些。不过我们以后也会去那里的——我建议你也这么做。
Droitwich Lido，你们真是可耻至极。
顺便说一句，不管今天发生了什么——这个地方急需大规模翻修：更衣室脏得不堪入目，每场允许进入的人数也太多了；夏天的时候更是人满为患。
其他地方有环境好得多的嬉水乐园——把钱省下来吧！
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