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Aqualand El Arenal的点评
点评：We visited Aqualand El Arenal in June expecting a fun afternoon with family and friends, but our day was cut short after just one hour due to a serious safety incident.
One of the children in our group went down a water slide, and before staff had properly ensured he had exited safely, another rider was allowed to go and collided with him. The child was left in significant pain, dizzy, and visibly shaken. He had to be taken to the first aid area, where we were disappointed by the response. No ice was provided for his injured leg, and medication was given without any apparent discussion about allergies or medical history.
As a result, our entire group had to leave early and our day was ruined. What was even more disappointing was the complete lack of concern from management. We received no meaningful apology, no offer of return tickets, and were simply told that the child “looked fine” despite being in obvious discomfort.
We were given a claim form to complete, which we submitted, but have never received any response, follow-up, or acknowledgement. Customer service has been non-existent.
Having visited Western Water Park on multiple occasions, the difference in our experience was striking. We have always found the safety procedures, staff attention, and overall customer service there to be far better.
This experience raised serious concerns about both safety procedures and customer care. Based on our experience, we would not recommend Aqualand El Arenal and would choose Western Water Park instead.
One of the children in our group went down a water slide, and before staff had properly ensured he had exited safely, another rider was allowed to go and collided with him. The child was left in significant pain, dizzy, and visibly shaken. He had to be taken to the first aid area, where we were disappointed by the response. No ice was provided for his injured leg, and medication was given without any apparent discussion about allergies or medical history.
As a result, our entire group had to leave early and our day was ruined. What was even more disappointing was the complete lack of concern from management. We received no meaningful apology, no offer of return tickets, and were simply told that the child “looked fine” despite being in obvious discomfort.
We were given a claim form to complete, which we submitted, but have never received any response, follow-up, or acknowledgement. Customer service has been non-existent.
Having visited Western Water Park on multiple occasions, the difference in our experience was striking. We have always found the safety procedures, staff attention, and overall customer service there to be far better.
This experience raised serious concerns about both safety procedures and customer care. Based on our experience, we would not recommend Aqualand El Arenal and would choose Western Water Park instead.
翻译：六月份我们去了阿雷纳尔水上乐园（Aqualand El Arenal），原本期待和家人朋友度过一个愉快的下午，但仅仅一个小时后，就因为一起严重的安全事故而不得不提前结束行程。
我们一行人中有一个孩子玩水滑梯，工作人员还没来得及确认他安全下来，另一个孩子就被允许滑下去，结果撞到了他。孩子当时非常痛苦、头晕目眩，而且明显受到了惊吓。我们把他送到了急救区，但那里的处理方式让我们非常失望。工作人员没有给他受伤的腿提供冰敷，也没有询问他的过敏史或既往病史就给他开了药。
结果，我们整个团队不得不提前离开，原本愉快的一天也因此泡汤了。更令人失望的是，管理层对此漠不关心。我们没有收到任何真诚的道歉，也没有收到任何返程门票，只是被告知孩子“看起来没事”，尽管他当时明显很不舒服。
我们填写了一份索赔表格，也提交了，但至今没有任何回复、后续消息或确认。客户服务形同虚设。
我们曾多次前往西部水上乐园，但这次的体验却截然不同。我们一直认为那里的安全措施、员工服务态度和整体客户服务都远胜于此。
这次的经历让我们对安全措施和客户服务都产生了严重的担忧。根据我们的经验，我们不推荐阿奎兰埃尔阿雷纳尔水上乐园，而是会选择西部水上乐园。
我们一行人中有一个孩子玩水滑梯，工作人员还没来得及确认他安全下来，另一个孩子就被允许滑下去，结果撞到了他。孩子当时非常痛苦、头晕目眩，而且明显受到了惊吓。我们把他送到了急救区，但那里的处理方式让我们非常失望。工作人员没有给他受伤的腿提供冰敷，也没有询问他的过敏史或既往病史就给他开了药。
结果，我们整个团队不得不提前离开，原本愉快的一天也因此泡汤了。更令人失望的是，管理层对此漠不关心。我们没有收到任何真诚的道歉，也没有收到任何返程门票，只是被告知孩子“看起来没事”，尽管他当时明显很不舒服。
我们填写了一份索赔表格，也提交了，但至今没有任何回复、后续消息或确认。客户服务形同虚设。
我们曾多次前往西部水上乐园，但这次的体验却截然不同。我们一直认为那里的安全措施、员工服务态度和整体客户服务都远胜于此。
这次的经历让我们对安全措施和客户服务都产生了严重的担忧。根据我们的经验，我们不推荐阿奎兰埃尔阿雷纳尔水上乐园，而是会选择西部水上乐园。
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