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Kimberly K
Disappointing experience, especially for the price
Six Flags Hurricane Harbor Concord的点评
点评：We visited Hurricane Harbor Concord on 8/9/26 and unfortunately left very disappointed, especially considering how much we spent.
We paid $300 to rent a cabana, and no one ever checked our reservation or checked us in. We asked an employee how we were supposed to check in, and they didn’t know. At no point did anyone verify that we had actually rented the cabana, which made us wonder why we paid $300 when it appeared we could have simply walked in and sat down. The cabana itself had tired, worn furniture and offered no additional service or amenities that we could see. Essentially, we paid $300 for a place in the shade.
We also purchased the $20 unlimited-refill drink cup, but within a few hours the refill station had run out of ice, so the soda was warm. When we asked whether there were other refill locations, staff couldn’t tell us. Even the water bottle filling stations ran out of water about halfway through the day, which was especially frustrating at a water park on a hot summer day.
Unfortunately, the lack of helpful customer service was a theme throughout the day. Several employees seemed either poorly informed or uninterested in helping. When I asked the employee stationed outside the regular swimming pool whether it was open, she simply shook her head “no”—no explanation, greeting, or even a smile. Most of our interactions with staff felt unfriendly and dismissive.
The ride operations were also frustrating. While waiting for Tornado, we realized there appeared to be only four four-person rafts in circulation, despite a line with hundreds of people waiting. It was incredibly inefficient and made the wait unnecessarily long. The rental tubes for the lazy river also ran out before the day was even halfway over.
We expected crowds and lines at a water park on a summer weekend. What we didn’t expect was a shortage of ride equipment, rental tubes, ice and even drinking water, combined with staff who often couldn’t answer basic questions.
For the amount of money a family can easily spend here in one day—especially after paying an additional $300 for a cabana—the overall experience simply did not feel worth the cost. Hurricane Harbor could be a really fun park, but the operations and customer service need significant improvement.
We paid $300 to rent a cabana, and no one ever checked our reservation or checked us in. We asked an employee how we were supposed to check in, and they didn’t know. At no point did anyone verify that we had actually rented the cabana, which made us wonder why we paid $300 when it appeared we could have simply walked in and sat down. The cabana itself had tired, worn furniture and offered no additional service or amenities that we could see. Essentially, we paid $300 for a place in the shade.
We also purchased the $20 unlimited-refill drink cup, but within a few hours the refill station had run out of ice, so the soda was warm. When we asked whether there were other refill locations, staff couldn’t tell us. Even the water bottle filling stations ran out of water about halfway through the day, which was especially frustrating at a water park on a hot summer day.
Unfortunately, the lack of helpful customer service was a theme throughout the day. Several employees seemed either poorly informed or uninterested in helping. When I asked the employee stationed outside the regular swimming pool whether it was open, she simply shook her head “no”—no explanation, greeting, or even a smile. Most of our interactions with staff felt unfriendly and dismissive.
The ride operations were also frustrating. While waiting for Tornado, we realized there appeared to be only four four-person rafts in circulation, despite a line with hundreds of people waiting. It was incredibly inefficient and made the wait unnecessarily long. The rental tubes for the lazy river also ran out before the day was even halfway over.
We expected crowds and lines at a water park on a summer weekend. What we didn’t expect was a shortage of ride equipment, rental tubes, ice and even drinking water, combined with staff who often couldn’t answer basic questions.
For the amount of money a family can easily spend here in one day—especially after paying an additional $300 for a cabana—the overall experience simply did not feel worth the cost. Hurricane Harbor could be a really fun park, but the operations and customer service need significant improvement.
翻译：我们于26年8月9日前往康科德的飓风港游乐园，遗憾的是，我们带着极大的失望离开了，尤其是考虑到我们花费了不少钱。
我们支付了300美元来租用一间小屋，但始终没有人核实我们的预订信息，也没有人为我们办理入住手续。我们询问一名工作人员该如何办理入住，对方竟表示不知道。自始至终，都没有任何人确认我们确实租用了那间小屋，这让我们百思不得其解：既然似乎直接进去坐下来也没问题，那我们为什么要花300美元呢？至于那间小屋本身，状况也相当糟糕……家具有些破旧，而且我们没有看到任何额外的服务或设施。说到底，我们花了300美元就只是为了找个有阴凉的地方休息而已。
我们还购买了售价20美元的无限续杯饮料杯，但没过几个小时，续杯处的冰块就用完了，所以饮料都变温了。当我们询问是否有其他续杯点时，工作人员也答不上来。甚至到了当天中午左右，瓶装水取水处的水也用光了。这在一个炎热的夏日里逛水上乐园时尤其令人沮丧。
遗憾的是，缺乏贴心的客户服务贯穿了整个一天。好几位员工似乎要么对情况了解不多，要么根本不想提供帮助。当我询问泳池区外的工作人员该泳池是否开放时，她只是摇了摇头说“不”——既没有任何解释，也没有问候，甚至连笑容都没有。我们与工作人员的互动大多显得冷漠且敷衍。游乐设施的运行情况也令人沮丧。在等待乘坐“龙卷风”项目时，我们发现尽管有数百人在排队等候，但实际上只有四艘可供四人乘坐的筏子在运行。这种运作方式效率极低，导致等待时间变得异常漫长。甚至还没到中午， Lazy River项目所需的漂流圈就全部被租光了。
我们预料到夏季周末的水上乐园里会人山人海、排起长队。但我们没想到的是，会出现游乐设施和租赁用品短缺的情况。冰块乃至饮用水都供应不足，工作人员也常常无法回答一些基本问题。
一个家庭在这里一天内所花费的金额其实相当可观——尤其是在额外支付了300美元用于租用小屋之后——但整体体验实在不值这个价钱。飓风港本可以成为一个非常有趣的游乐园，不过其运营管理和客户服务还有很大提升空间。
我们支付了300美元来租用一间小屋，但始终没有人核实我们的预订信息，也没有人为我们办理入住手续。我们询问一名工作人员该如何办理入住，对方竟表示不知道。自始至终，都没有任何人确认我们确实租用了那间小屋，这让我们百思不得其解：既然似乎直接进去坐下来也没问题，那我们为什么要花300美元呢？至于那间小屋本身，状况也相当糟糕……家具有些破旧，而且我们没有看到任何额外的服务或设施。说到底，我们花了300美元就只是为了找个有阴凉的地方休息而已。
我们还购买了售价20美元的无限续杯饮料杯，但没过几个小时，续杯处的冰块就用完了，所以饮料都变温了。当我们询问是否有其他续杯点时，工作人员也答不上来。甚至到了当天中午左右，瓶装水取水处的水也用光了。这在一个炎热的夏日里逛水上乐园时尤其令人沮丧。
遗憾的是，缺乏贴心的客户服务贯穿了整个一天。好几位员工似乎要么对情况了解不多，要么根本不想提供帮助。当我询问泳池区外的工作人员该泳池是否开放时，她只是摇了摇头说“不”——既没有任何解释，也没有问候，甚至连笑容都没有。我们与工作人员的互动大多显得冷漠且敷衍。游乐设施的运行情况也令人沮丧。在等待乘坐“龙卷风”项目时，我们发现尽管有数百人在排队等候，但实际上只有四艘可供四人乘坐的筏子在运行。这种运作方式效率极低，导致等待时间变得异常漫长。甚至还没到中午， Lazy River项目所需的漂流圈就全部被租光了。
我们预料到夏季周末的水上乐园里会人山人海、排起长队。但我们没想到的是，会出现游乐设施和租赁用品短缺的情况。冰块乃至饮用水都供应不足，工作人员也常常无法回答一些基本问题。
一个家庭在这里一天内所花费的金额其实相当可观——尤其是在额外支付了300美元用于租用小屋之后——但整体体验实在不值这个价钱。飓风港本可以成为一个非常有趣的游乐园，不过其运营管理和客户服务还有很大提升空间。
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