点评:The coordination with the team before and at the start of the journey was smooth and efficient. Pickups were seamless, and the drivers were professional and friendly.
The experience with the guide during the Luxor and Aswan portion, however, was inconsistent. At times, basic expectations such as ensuring a smooth accommodation drop-off, punctuality, providing bottled water for multi-day trips, offering photo assistance, and sharing more detailed explanations at key sites were not met. There were also missed opportunities to provide local insights and context that would have enriched the experience, especially at major historical locations.
That said, assistance was provided when an issue arose with a purchase, and the situation was eventually resolved. With stronger attention to guest care and more engaging guiding, the overall experience could be significantly improved.
翻译:行程开始前与团队的协调非常顺畅高效。接送安排也很顺利,司机们既专业又友善。
然而,在卢克索和阿斯旺行程中,导游的服务却时好时坏。有时,一些基本服务,例如顺利送回住宿地点、准时到达、为多日行程提供瓶装水、协助拍照以及在重要景点提供更详细的讲解等,都未能得到满足。此外,导游还错失了一些提供当地特色见解和背景信息的机会,而这些信息本可以丰富游客的体验,尤其是在一些重要的历史遗迹。
尽管如此,当游客在购物时遇到问题时,导游还是提供了帮助,最终问题也得到了解决。如果导游能够更加注重服务,并提供更具吸引力的讲解,整体体验将会得到显著提升。