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Jade H
Poor communication, poor experience
Troubadour Wembley Park Theatre的点评
点评：This is our second time at the Troubador Wembley Park Theatre and I'm very disappointed in it.
The venue seems very inconsistent as the first time we visited for Newsies it was an immersive performance and they didn't want to check our bags but this time it's not an immersive performance for I'm Every Woman there was a row of people checking bags. You'd think they'd prioritise bag checks when the cast are around the audience over when they're not.
Once we arrived at the theatre we were stood in the foyer, if we can call it that, for an hour. At half seven (the shows start time) we were told it was delayed with no reason given or time frame, just told we could sit in the restaurant if we needed a seat but not to all go as there's not that many chairs. We continued to wait indefinitely in this tarmac floored metal shed which is the least interesting place to be standing to be told ten minutes later that it was cancelled due to cast illness. Whilst I have no problem with this as a reason as it happens sometimes and with it being a new show I understand they can't bring back someone else to cover the part but the way it was communicated was unacceptable.
For the hour before they cancelled all the staff were madly running back and forth between the auditorium and the foyer. You could tell they were being fed information through their earpieces but whenever someone asked what was going on they said nothing or said the show started at 7:30 even when it was 7:15 and we were all still in the foyer. The lack of communication was like being at an airport, I would rather be told the reason earlier rather than stood there not knowing and very bored. At least with prior knowledge the evening could have been saved and could've seen another show instead but not when we're only told it's cancelled at 7:45 and we're 15 minutes away from central London.
The man apologised on the microphone telling everyone they'd get a full refund and a ticket to any performance before the run ends but the papers being given out made no mention of that so who knows if that's being kept to. It is also not convenient to do so when the show ends in 24 days and there are events on at the stadium for two of those weekends making booking a stay in the area impossible for most who work and don't live nearby. They also have made the audience responsible for getting their own refund if not booked through the theatre and the only proof to show that it was cancelled is a bit of yellow paper.
I am very disappointed in the way the theatre had handled the situation. I understand the production had a part in this too but communication from anyone to apologise for the delay earlier would have been nice to show appreciation for the audience who paid to be there.
The venue seems very inconsistent as the first time we visited for Newsies it was an immersive performance and they didn't want to check our bags but this time it's not an immersive performance for I'm Every Woman there was a row of people checking bags. You'd think they'd prioritise bag checks when the cast are around the audience over when they're not.
Once we arrived at the theatre we were stood in the foyer, if we can call it that, for an hour. At half seven (the shows start time) we were told it was delayed with no reason given or time frame, just told we could sit in the restaurant if we needed a seat but not to all go as there's not that many chairs. We continued to wait indefinitely in this tarmac floored metal shed which is the least interesting place to be standing to be told ten minutes later that it was cancelled due to cast illness. Whilst I have no problem with this as a reason as it happens sometimes and with it being a new show I understand they can't bring back someone else to cover the part but the way it was communicated was unacceptable.
For the hour before they cancelled all the staff were madly running back and forth between the auditorium and the foyer. You could tell they were being fed information through their earpieces but whenever someone asked what was going on they said nothing or said the show started at 7:30 even when it was 7:15 and we were all still in the foyer. The lack of communication was like being at an airport, I would rather be told the reason earlier rather than stood there not knowing and very bored. At least with prior knowledge the evening could have been saved and could've seen another show instead but not when we're only told it's cancelled at 7:45 and we're 15 minutes away from central London.
The man apologised on the microphone telling everyone they'd get a full refund and a ticket to any performance before the run ends but the papers being given out made no mention of that so who knows if that's being kept to. It is also not convenient to do so when the show ends in 24 days and there are events on at the stadium for two of those weekends making booking a stay in the area impossible for most who work and don't live nearby. They also have made the audience responsible for getting their own refund if not booked through the theatre and the only proof to show that it was cancelled is a bit of yellow paper.
I am very disappointed in the way the theatre had handled the situation. I understand the production had a part in this too but communication from anyone to apologise for the delay earlier would have been nice to show appreciation for the audience who paid to be there.
翻译：这是我们第二次来到特鲁巴多·温布利公园剧院，但我对此深感失望。
这家剧院的服务水准似乎极不稳定：我们第一次来是观看《新闻之子》，当时是一场沉浸式演出，他们甚至不愿检查我们的包袋；而这次观看《I’m Every Woman》时却并非沉浸式演出，却有一排工作人员在检查包袋。按理说，当演员们就在观众席周围时，他们才更应该加强包袋检查才对吧。我们到达剧院后，就在门厅里站了一个小时——如果那能被称为门厅的话。七点半（演出开始时间），我们被告知演出将推迟，但没有任何理由说明，也没有告知具体推迟到何时。工作人员还说，如果需要座位，可以去餐厅坐下，不过别所有人都去，因为那里的椅子数量有限。我们继续在这个铺着柏油地面的金属棚屋里无休止地等待着。那里实在是个最无聊的等候场所。十分钟后我们才被告知，演出因演员生病而取消。其实我并不排斥这个理由——这种情况确实时有发生；而且因为这是一部新剧，我也能理解他们无法临时找别人来顶替角色。不过，通知的方式实在不可接受。在演出取消前的一个小时里，所有工作人员都在礼堂和门厅之间疯狂地跑来跑去。看得出他们通过耳麦接收着指令；但每当有人询问发生了什么时，他们要么一言不发，要么就说演出7点30分才开始——可当时才7点15分，我们所有人都还滞留在门厅里。这种信息闭塞的程度简直就像在机场一样；我宁愿早点得知原因，也不想干站着一无所知且无聊至极。至少如果事先知情的话，这个晚上还有救，我们本可以去看另一场演出。但当我们离伦敦市中心仅15分钟车程时才被告知演出取消了，这就为时已晚了。
那位工作人员通过麦克风道歉，称所有人都会得到全额退款，还能获得演出季结束前任意一场演出的门票。然而分发的票据上并未提及这一点，所以谁知道他们是否会兑现承诺呢。演出再过24天就要结束了，其中有两个周末体育场还会有其他活动举办，这使得大多数不在附近居住的工作者根本无法在该地区订到住宿。此外，如果观众不是通过剧院订票，他们就得自己负责办理退款手续；而证明演出已取消的唯一凭证仅仅是一张黄色的纸片而已。
我对剧院处理此事的方式感到非常失望。我明白制作方也对此有责任，但如果能有人站出来为延迟开场道歉，也能体现出对付费观众的尊重与感谢。
这家剧院的服务水准似乎极不稳定：我们第一次来是观看《新闻之子》，当时是一场沉浸式演出，他们甚至不愿检查我们的包袋；而这次观看《I’m Every Woman》时却并非沉浸式演出，却有一排工作人员在检查包袋。按理说，当演员们就在观众席周围时，他们才更应该加强包袋检查才对吧。我们到达剧院后，就在门厅里站了一个小时——如果那能被称为门厅的话。七点半（演出开始时间），我们被告知演出将推迟，但没有任何理由说明，也没有告知具体推迟到何时。工作人员还说，如果需要座位，可以去餐厅坐下，不过别所有人都去，因为那里的椅子数量有限。我们继续在这个铺着柏油地面的金属棚屋里无休止地等待着。那里实在是个最无聊的等候场所。十分钟后我们才被告知，演出因演员生病而取消。其实我并不排斥这个理由——这种情况确实时有发生；而且因为这是一部新剧，我也能理解他们无法临时找别人来顶替角色。不过，通知的方式实在不可接受。在演出取消前的一个小时里，所有工作人员都在礼堂和门厅之间疯狂地跑来跑去。看得出他们通过耳麦接收着指令；但每当有人询问发生了什么时，他们要么一言不发，要么就说演出7点30分才开始——可当时才7点15分，我们所有人都还滞留在门厅里。这种信息闭塞的程度简直就像在机场一样；我宁愿早点得知原因，也不想干站着一无所知且无聊至极。至少如果事先知情的话，这个晚上还有救，我们本可以去看另一场演出。但当我们离伦敦市中心仅15分钟车程时才被告知演出取消了，这就为时已晚了。
那位工作人员通过麦克风道歉，称所有人都会得到全额退款，还能获得演出季结束前任意一场演出的门票。然而分发的票据上并未提及这一点，所以谁知道他们是否会兑现承诺呢。演出再过24天就要结束了，其中有两个周末体育场还会有其他活动举办，这使得大多数不在附近居住的工作者根本无法在该地区订到住宿。此外，如果观众不是通过剧院订票，他们就得自己负责办理退款手续；而证明演出已取消的唯一凭证仅仅是一张黄色的纸片而已。
我对剧院处理此事的方式感到非常失望。我明白制作方也对此有责任，但如果能有人站出来为延迟开场道歉，也能体现出对付费观众的尊重与感谢。
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