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Sara-Ève V
Extremely Disappointing Experience – Would Not Recommend
Reid's Distillery的点评
点评：We recently hosted an event at Reid’s Distillery and, unfortunately, the experience was terrible from start to finish.
While the planning phase seemed fine and the walk-through went smoothly, the day of the event was a disaster. The site map provided by Reid’s event planner was incorrect, forcing us to move the stage at the last minute. Chairs were cramped together, and our tech crew had to double their equipment to compensate, increasing costs significantly.
The bar manager was rude and dismissive, walking away from sponsors while they were speaking. One of the owners promised to resolve problems, but the solutions did not meet expectations. He attempted to blame “new staff” and a “new events coordinator” — which we later learned was untrue — effectively shifting blame onto employees rather than taking responsibility.
Other issues included:
Staff eating catering during the event
Long lines at the bar due to inadequate staffing
Promised venue arrangements not completed
At the end of the night, staff took leftover food and alcohol that was meant for sponsors and volunteers
When we debriefed afterward, the owner offered no compensation, reimbursement, or donation to the charity we organized with.
For a venue that is marketed as “premium” and expensive, this level of mismanagement and disrespect is unacceptable. We do not recommend Reid’s Distillery for events — there are many other venues in the area that will treat you, your guests, and your sponsors with the professionalism and respect you deserve.
Also, be careful with some of the 'positive' reviews below. I recently discovered they ask their friends/staff to 'review'.
While the planning phase seemed fine and the walk-through went smoothly, the day of the event was a disaster. The site map provided by Reid’s event planner was incorrect, forcing us to move the stage at the last minute. Chairs were cramped together, and our tech crew had to double their equipment to compensate, increasing costs significantly.
The bar manager was rude and dismissive, walking away from sponsors while they were speaking. One of the owners promised to resolve problems, but the solutions did not meet expectations. He attempted to blame “new staff” and a “new events coordinator” — which we later learned was untrue — effectively shifting blame onto employees rather than taking responsibility.
Other issues included:
Staff eating catering during the event
Long lines at the bar due to inadequate staffing
Promised venue arrangements not completed
At the end of the night, staff took leftover food and alcohol that was meant for sponsors and volunteers
When we debriefed afterward, the owner offered no compensation, reimbursement, or donation to the charity we organized with.
For a venue that is marketed as “premium” and expensive, this level of mismanagement and disrespect is unacceptable. We do not recommend Reid’s Distillery for events — there are many other venues in the area that will treat you, your guests, and your sponsors with the professionalism and respect you deserve.
Also, be careful with some of the 'positive' reviews below. I recently discovered they ask their friends/staff to 'review'.
翻译：我们最近在Reid’s Distillery酒厂举办了一场活动，不幸的是，从头到尾体验都很糟糕。
虽然策划阶段看起来还不错，现场走访也顺利进行，但活动当天却糟糕透顶。Reid’s酒厂的活动策划人员提供的场地地图有误，迫使我们在最后一刻不得不移动舞台。椅子挤在一起，我们的技术人员不得不加倍设备来弥补，这大大增加了成本。
酒吧经理态度粗鲁，不屑一顾，赞助商们正在发言时，他竟然走开了。一位老板承诺会解决问题，但解决方案却没有达到预期。他试图把责任推给“新员工”和“新活动协调员”——我们后来才知道这并非事实——实际上是在把责任推卸给员工，而不是承担责任。
其他问题包括：
活动期间工作人员在外卖上用餐
由于人手不足，酒吧排起了长队
承诺的场地安排未完成
活动结束时，工作人员拿走了原本应该给赞助商和志愿者的剩余食物和酒水
事后我们进行汇报时，发现业主没有提供任何补偿、报销或向我们合作的慈善机构捐款。
对于一个标榜“高端”且价格不菲的场地来说，这种程度的管理不善和不尊重令人无法接受。我们不推荐在 Reid’s Distillery 举办活动——该地区还有很多其他场地会以专业的态度对待您、您的宾客和您的赞助商，并给予您应得的尊重。
另外，请谨慎对待以下一些“正面”评价。我最近发现他们会请他们的朋友/员工来“评价”。
虽然策划阶段看起来还不错，现场走访也顺利进行，但活动当天却糟糕透顶。Reid’s酒厂的活动策划人员提供的场地地图有误，迫使我们在最后一刻不得不移动舞台。椅子挤在一起，我们的技术人员不得不加倍设备来弥补，这大大增加了成本。
酒吧经理态度粗鲁，不屑一顾，赞助商们正在发言时，他竟然走开了。一位老板承诺会解决问题，但解决方案却没有达到预期。他试图把责任推给“新员工”和“新活动协调员”——我们后来才知道这并非事实——实际上是在把责任推卸给员工，而不是承担责任。
其他问题包括：
活动期间工作人员在外卖上用餐
由于人手不足，酒吧排起了长队
承诺的场地安排未完成
活动结束时，工作人员拿走了原本应该给赞助商和志愿者的剩余食物和酒水
事后我们进行汇报时，发现业主没有提供任何补偿、报销或向我们合作的慈善机构捐款。
对于一个标榜“高端”且价格不菲的场地来说，这种程度的管理不善和不尊重令人无法接受。我们不推荐在 Reid’s Distillery 举办活动——该地区还有很多其他场地会以专业的态度对待您、您的宾客和您的赞助商，并给予您应得的尊重。
另外，请谨慎对待以下一些“正面”评价。我最近发现他们会请他们的朋友/员工来“评价”。
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