点评:I booked myslef and my Mum VIP Tier B Access tickets (For her Birthday ) We had been looking forward to this experience for weeks. As my mother had recently been diagnosed and registered disabled, it would also be her first outing as such. Unfortunately, I am writing to express my utter disappointment with how our visit ended, resulting in us having to leave the venue early.
After queuing for over half an hour we finally arrived & were given our VIP glass of champagne which was served warm. They offered us ice! We were asked to wait with our drinks next to a wall, behind a swarm of other guests, as they were served a regular welcome drink because our table was located behind them! I explained mum was struggling to stand any longer. We were eventually seated at Table 76 and allocated seats at the back of the table behind another family. ( we absolutely appreciate you maybe on shared tables ) We were as far back as could be and had absolutely no view of auditorium at all ( I have attached a photo )
The family at our table had already begun to eat and were already halfway through the meze platter. I went and spoke with a lovely server, who took me to another member of staff dressed in black. She apologised but explained that all tables had to share food and we should have perhaps come earlier but not to worry there would be plenty of main dinner once it came out! We were given an extra salad, but that was taken away and told it was given by mistake. The family at our table were very embarrassed and so we went without.
Half a bottle of wine each was included with our ticket and I apologised for being difficult but mum drinks red and I drink white, this was apparently not allowed and it would have to be a whole bottle of either red or white, so I had to order a different drink.
The show started and I asked our lovely server if there was anywhere else we could view the show, mum was so uncomfortable and the only way she could see is if she stood up, which she was unable to do. We literally couldn't see anything, and mum was unable to move her chair even slightly because of the people in front and to the side. She was in such discomfort and was absolutely left humiliated. By the time the main course as served, she was so distressed we had no choice but to leave.
I was so terribly upset by the lack of care or sense of seriousness around what had happened it left me feeling very disappointed. We left at 2pm. Upon our exit a team member at the exit asked where we were going. I explained the situation, praying he would step in and help, however he just smiled and said 'sorry about that' I was dumbfounded.
I wanted to stay and escalate it, but my poor mum was in such a state I had to prioritise and get her out.
I cannot see how Tier B Access Seating could have resulted in us sitting in such substandard seats and how the extra VIP upgrade would deliver an even worse experience.
I really hoped this would have been looked into and given a reaponse, but as yet i have received ZERO reply or communication from the management team or venue.
翻译:我为我和我妈妈预订了 VIP B 级门票(为她生日准备的)。我们期待这次体验已经好几个星期了。由于我妈妈最近被诊断并登记为残疾人,这也是她第一次以残疾人的身份外出。不幸的是,我写这封信是为了表达我对我们的访问结果的极度失望,这导致我们不得不提前离开会场。
排队半个多小时后,我们终于到了,并得到了我们的 VIP 香槟,是热的。他们给我们上了冰块!我们被要求拿着饮料靠墙等候,在一大群其他客人后面,因为他们的桌子在他们后面,所以他们为他们提供了普通的迎宾饮料!我解释说妈妈再也站不住了。我们最终坐在了 76 号桌,并被分配到桌子后面另一个家庭的座位。 (我们非常感激您,也许可以共用一张桌子)我们坐在尽可能靠后的位置,完全看不到礼堂(我附上了一张照片)
我们桌上的家人已经开始吃饭了,已经吃了一半的开胃菜拼盘。我去和一位可爱的服务员交谈,她把我带到了另一位身着黑色衣服的工作人员那里。她道了歉,但解释说所有桌子都必须共享食物,我们也许应该早点来,但不用担心,主菜一上来就会有很多!他们给了我们一份额外的沙拉,但那被拿走了,并说是错误地给的。我们桌上的家人非常尴尬,所以我们没有点。
我们的票里包括每人半瓶葡萄酒,我为自己难为情而道歉,但妈妈喝红酒,我喝白酒,这显然是不允许的,必须是一整瓶红酒或白酒,所以我不得不点不同的饮料。
演出开始了,我问我们可爱的服务员还有没有其他地方可以看演出,妈妈很不舒服,她唯一能看的就是站起来,但她做不到。我们真的什么都看不见,妈妈因为前面和旁边的人,连椅子都不能稍微移动一下。她很不舒服,完全被羞辱了。等到主菜上来的时候,她很沮丧,我们别无选择,只能离开。
我对所发生的事情缺乏关心和严肃性感到非常沮丧,这让我感到非常失望。我们下午 2 点离开。我们离开时,出口处的一名团队成员问我们要去哪里。我解释了情况,祈祷他能介入并提供帮助,但他只是笑着说“很抱歉”,我惊呆了。
我想留下来升级它,但我可怜的妈妈处于这样的状态,我不得不优先考虑并让她离开。
我不明白为什么 B 级座位会导致我们坐在如此低劣的座位上,而额外的 VIP 升级又会带来更糟糕的体验。
我真的希望能够调查此事并给予答复,但到目前为止,我还没有收到管理团队或场馆的任何回复或沟通。