点评:We paid $80 for my son and I to go on the Mountain Monster Swing. When we came down to view and purchase our two videos, we were informed our videos didn’t upload to their system. They told us to come back later to check to see if they’d uploaded yet. We came back to find out they still hadn’t uploaded and they told there was nothing they could do. We asked to get a re-ride because we definitely wanted to purchase our videos. They told us we couldn’t get a re-ride because the videos were only $15 each but the swing ride is $40. I explained that I watched and heard him give two different sets of riders a FREE second ride just because they weren’t busy. By the way, when I was asking for our re-ride so we could get videos, there had been nobody to go for over 30 min while we were watching and there were still no people in line to ride this ride behind us. Then he told us it didn’t matter because our reaction wouldn’t be the same. Seriously?! What the hell does that have to do with anything?! We’ve now been watching almost an hour as our sons have been shopping in a store right next to it, and they haven’t had one customer in almost an hour now. They offered to let us ride again for the generously discounted price of $40 for two though! Wow. What a bargain. Sure, we’ll spend another $40 so we can THEN spend more on our videos finally!🙄 Absolutely ridiculous. One of the best displays of outstanding customer service that I’ve seen after THEY screwed up. Bravo to Mountain Monster Swing.👏😡
翻译:我们花了 80 美元让我和儿子去玩山怪秋千。当我们下来查看并购买两个视频时,我们被告知我们的视频没有上传到他们的系统。他们告诉我们稍后回来检查他们是否已经上传。我们回来发现他们还没有上传,他们告诉我们他们无能为力。我们要求重新乘坐,因为我们确实想购买我们的视频。他们告诉我们无法重新乘坐,因为每个视频只要 15 美元,但秋千却要 40 美元。我解释说,我看到并听到他为两组不同的乘客提供免费的第二次骑行,只是因为他们不忙。顺便说一句,当我要求重新乘坐以便获取视频时,我们观看的时间超过 30 分钟都没有人去,而且仍然没有人在排队乘坐我们后面的骑行。然后他告诉我们这并不重要,因为我们的反应不会一样。严重地?!这到底有什么关系?我们已经看了近一个小时,因为我们的儿子们在旁边的一家商店购物,而他们已经近一个小时没有一个顾客了。他们提出让我们以两人 40 美元的优惠价格再次骑行!哇。这真是个便宜货。当然,我们会再花 40 美元,这样我们最终就可以在视频上花更多的钱!🙄 绝对荒谬。这是我在他们搞砸之后看到的出色客户服务的最佳展示之一。为山怪秋千喝彩。👏😡