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Horrible customer service
PURE Spa & Beauty的点评
点评：Went to have treatments that had been booked well in advance and which we had vouchers for and, after a long wait with my eight month pregnant sister (during which we weren't offered a seat or drink) we left because the staff seemed incapable of sorting issues and actually providing treatments. The staff said the cards hadn't been properly registered by head office but this was seemingly not their problem. They were unable or unwilling to sort the issue and, when I asked them to ring customer service to address the problem, responded with "what would I say, you could just ring". Really poor and disappointing service and I'd never go back. An apology, an offer of a seat and a glass of water whilst they contacted someone for support and an attempt to find a solution is all they needed to do but none of this was forthcoming.
翻译：去接受提前预订好的治疗，我们有优惠券，在和我怀孕八个月的姐姐长时间等待后（在此期间我们没有座位或饮料）我们离开了，因为工作人员似乎无能为力分类问题并实际提供治疗。工作人员说这些卡没有在总部正确注册，但这似乎不是他们的问题。他们无法或不愿解决问题，当我要求他们致电客户服务部门解决问题时，他们回答说“我会说什么，你可以打电话”。真的很糟糕和令人失望的服务，我永远不会回去。道歉，提供座位和一杯水，同时他们联系某人寻求支持并试图找到解决方案是他们需要做的所有事情，但这些都没有实现。
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