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Pallavi M
MY SON'S FINGERS/HANDS WOULD HAVE BEEN CRUSHED OR EVEN CHOPPED OFF YESTERDAY AND THEY DIN'T CARE.
Northwest Railway Museum的点评
点评：My review is regarding our experience on the Thomas train yesterday. I am assuming that these are the same trains with just a Thomas head.
I would like to start by saying that my 5 year old son's FINGERS/HANDS would have been CRUSHED or even CHOPPED OFF yesterday on the Thomas train (11am) and the way the staff responded was inhuman and clearly lacked empathy.
We had the Thomas train event yesterday at 11a.m. My 5 year old son was sitting next to the window which was already open. Just within a minute or two of finding a seat, the heavy wooden window frame suddenly slid down with a crashing sound. Thank God, my son's hands were not there.
We immediately alerted the conductor, and she said "Well, the trains are old, and I have seen this window always sliding down. Anyways, you are not supposed to keep your hands there." She had absolutely no empathy and didn't care about the severity of the situation. Those windows are extremely heavy. They can crush fingers, hands, or anything underneath. Just to be safe, my husband who was sitting on the other side with my younger son held the window up so it wouldn't fall and hurt anyone. The conductor came again and told him not to hold it and that he was making it worse by holding it up.
After deboarding the train, we informed another conductor about the issue. We suggested they should at least paste small stickers on the windows clearly stating, "Keep your hands away from the window as they slide down," or, even better, perform regular maintenance and fix these issues. This is not a small issue; someone's hands or head could be crushed, especially since kids frequently put their hands and heads out while waving at people. Even adults sometimes do it. And he said "Well, we have it written on the tickets, and the trains are old." He had a similar temperament to the other conductor on the train.
So, no matter what, the team takes no responsibility for maintaining the trains and ensuring safety. But, finds it easier to simply blame it on customers. If they don't maintain the trains properly, they should stop running them as they are clearly unsafe.
We are never going on those trains again, and we are sure to warn our friends about how unsafe those trains are and even worse how bad the entire staff is. Sure, people ride at their own risk, but the team is equally responsible for maintaining those trains to ensure they are safe, especially when children are on board.
I would like to start by saying that my 5 year old son's FINGERS/HANDS would have been CRUSHED or even CHOPPED OFF yesterday on the Thomas train (11am) and the way the staff responded was inhuman and clearly lacked empathy.
We had the Thomas train event yesterday at 11a.m. My 5 year old son was sitting next to the window which was already open. Just within a minute or two of finding a seat, the heavy wooden window frame suddenly slid down with a crashing sound. Thank God, my son's hands were not there.
We immediately alerted the conductor, and she said "Well, the trains are old, and I have seen this window always sliding down. Anyways, you are not supposed to keep your hands there." She had absolutely no empathy and didn't care about the severity of the situation. Those windows are extremely heavy. They can crush fingers, hands, or anything underneath. Just to be safe, my husband who was sitting on the other side with my younger son held the window up so it wouldn't fall and hurt anyone. The conductor came again and told him not to hold it and that he was making it worse by holding it up.
After deboarding the train, we informed another conductor about the issue. We suggested they should at least paste small stickers on the windows clearly stating, "Keep your hands away from the window as they slide down," or, even better, perform regular maintenance and fix these issues. This is not a small issue; someone's hands or head could be crushed, especially since kids frequently put their hands and heads out while waving at people. Even adults sometimes do it. And he said "Well, we have it written on the tickets, and the trains are old." He had a similar temperament to the other conductor on the train.
So, no matter what, the team takes no responsibility for maintaining the trains and ensuring safety. But, finds it easier to simply blame it on customers. If they don't maintain the trains properly, they should stop running them as they are clearly unsafe.
We are never going on those trains again, and we are sure to warn our friends about how unsafe those trains are and even worse how bad the entire staff is. Sure, people ride at their own risk, but the team is equally responsible for maintaining those trains to ensure they are safe, especially when children are on board.
翻译：我的反馈是关于昨天我们乘坐托马斯小火车的经历。我推测这些就是标有托马斯头像的火车而已。
首先我要说，昨天上午11点，如果我5岁的儿子的手指或手被卷入托马斯小火车的运行中，很可能会被夹碎甚至截肢。而工作人员的应对方式极其冷漠，完全缺乏同理心。
昨天上午11点我们参加了托马斯小火车活动。我5岁的儿子当时正坐在已经打开的车窗旁边。刚坐下不到一两分钟，那个沉重的木制窗框突然发出巨响滑落下来。谢天谢地，我儿子的手当时不在那里。
我们立刻通知了列车员，她却说道：“嗯，这列火车年代已久了，这种窗户老是会滑下来。不管怎样，是不该把手放在那里的。”她毫无同理心，也完全不在乎事情的严重性。那些窗户极其沉重，可以压断手指甚至整只手啊。或者窗下有任何东西。为了安全起见，坐在另一侧、带着小儿子的丈夫伸手托住了窗户，防止它掉下来伤到人。这时列车员又走了过来，嘱咐他不要托着窗户，还说他这么做反而会让情况更糟。
下车后，我们把这个问题告知了另一位列车员。我们建议他们至少应该在窗户上贴上小贴纸，上面清楚地写着：“窗户会滑动，请勿用手触碰”，或者……更好做法是定期进行维护并解决这些问题。这可不是个小问题；说不定会有人的手或头被夹到，尤其是孩子们常常一边向别人挥手一边把头手伸出去。就连成年人有时也会这么做。他说：“嗯，我们在车票上已经写明了，而且列车也很老旧。”他的性格和列车上的另一位列车员很相似。
所以，不管怎样，该团队都不对列车的维护及安全保障负有任何责任。但是……他们觉得干脆把责任推给乘客要更容易些。如果乘客们不能妥善维护列车，那他们就该停止运营这些显然不安全的列车。
我们再也不会乘坐那些列车了，我们一定会告诫朋友们：那些列车有多不安全，而列车上的工作人员又有多糟糕。诚然，乘客乘车需自行承担风险，但运营方同样有责任确保列车的安全，尤其是在车上有儿童的情况下。
首先我要说，昨天上午11点，如果我5岁的儿子的手指或手被卷入托马斯小火车的运行中，很可能会被夹碎甚至截肢。而工作人员的应对方式极其冷漠，完全缺乏同理心。
昨天上午11点我们参加了托马斯小火车活动。我5岁的儿子当时正坐在已经打开的车窗旁边。刚坐下不到一两分钟，那个沉重的木制窗框突然发出巨响滑落下来。谢天谢地，我儿子的手当时不在那里。
我们立刻通知了列车员，她却说道：“嗯，这列火车年代已久了，这种窗户老是会滑下来。不管怎样，是不该把手放在那里的。”她毫无同理心，也完全不在乎事情的严重性。那些窗户极其沉重，可以压断手指甚至整只手啊。或者窗下有任何东西。为了安全起见，坐在另一侧、带着小儿子的丈夫伸手托住了窗户，防止它掉下来伤到人。这时列车员又走了过来，嘱咐他不要托着窗户，还说他这么做反而会让情况更糟。
下车后，我们把这个问题告知了另一位列车员。我们建议他们至少应该在窗户上贴上小贴纸，上面清楚地写着：“窗户会滑动，请勿用手触碰”，或者……更好做法是定期进行维护并解决这些问题。这可不是个小问题；说不定会有人的手或头被夹到，尤其是孩子们常常一边向别人挥手一边把头手伸出去。就连成年人有时也会这么做。他说：“嗯，我们在车票上已经写明了，而且列车也很老旧。”他的性格和列车上的另一位列车员很相似。
所以，不管怎样，该团队都不对列车的维护及安全保障负有任何责任。但是……他们觉得干脆把责任推给乘客要更容易些。如果乘客们不能妥善维护列车，那他们就该停止运营这些显然不安全的列车。
我们再也不会乘坐那些列车了，我们一定会告诫朋友们：那些列车有多不安全，而列车上的工作人员又有多糟糕。诚然，乘客乘车需自行承担风险，但运营方同样有责任确保列车的安全，尤其是在车上有儿童的情况下。
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