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Poor Service & Support: 400km Without AC & Missed Vacation Time.
Savanna Car Hire的点评
点评：I rented a Toyota Fortuner from Savanna Car Hire in Namibia from April 30 to May 9, 2026, and paid for their highest level of insurance coverage.
Around noon on May 6, the AC failed while we were staying at Twyfelfontein Lodge. I reported the issue immediately by phone to Savanna’s reservation manager, who passed me to technical support. Instead of arranging a replacement vehicle, Savanna left me to coordinate with local mechanics and spend hours of my vacation managing repairs between the mechanic and their technical team. That cost me valuable vacation time, and I was late for a scheduled lodge activity.
The following morning, after yet another failed repair attempt, we had to drive about 400 km on dusty gravel roads with no AC and the windows open. Savanna arranged a replacement vehicle only after repeated complaints and a direct demand from me, and only at the next lodge that was just 3 hours away from Savanna office.
Mechanical problems can happen with any rental company. What is not acceptable is the way Savanna handled this situation:
• no proactive offer of a replacement vehicle,
• an unreasonable expectation that the customer would manage the repairs,
• putting cost savings ahead of the customer’s time, comfort, and needs,
• a disregard for their contractual obligations and their own reputation,
• defensive communication instead of taking responsibility and resolving the problem promptly
Future travelers to Namibia should take this experience into account when deciding whether to rent from this company.
The only reason I gave two stars instead of one is that, when I returned the vehicle, they at least provided us with a free ride to the airport.
The attached photos show the Savanna vehicle at a local mechanic’s shop and the dust that covered our luggage after we drove through the Namibian countryside with the windows open because the AC had stopped working.
Around noon on May 6, the AC failed while we were staying at Twyfelfontein Lodge. I reported the issue immediately by phone to Savanna’s reservation manager, who passed me to technical support. Instead of arranging a replacement vehicle, Savanna left me to coordinate with local mechanics and spend hours of my vacation managing repairs between the mechanic and their technical team. That cost me valuable vacation time, and I was late for a scheduled lodge activity.
The following morning, after yet another failed repair attempt, we had to drive about 400 km on dusty gravel roads with no AC and the windows open. Savanna arranged a replacement vehicle only after repeated complaints and a direct demand from me, and only at the next lodge that was just 3 hours away from Savanna office.
Mechanical problems can happen with any rental company. What is not acceptable is the way Savanna handled this situation:
• no proactive offer of a replacement vehicle,
• an unreasonable expectation that the customer would manage the repairs,
• putting cost savings ahead of the customer’s time, comfort, and needs,
• a disregard for their contractual obligations and their own reputation,
• defensive communication instead of taking responsibility and resolving the problem promptly
Future travelers to Namibia should take this experience into account when deciding whether to rent from this company.
The only reason I gave two stars instead of one is that, when I returned the vehicle, they at least provided us with a free ride to the airport.
The attached photos show the Savanna vehicle at a local mechanic’s shop and the dust that covered our luggage after we drove through the Namibian countryside with the windows open because the AC had stopped working.
翻译：2026年4月30日至5月9日，我从纳米比亚的Savanna Car Hire租了一辆丰田Fortuner，并购买了他们最高级别的保险。
5月6日中午左右，我们住在Twyfelfontein Lodge时，空调突然坏了。我立即打电话给Savanna的预订经理报告了这个问题，他把我转给了技术支持。Savanna并没有安排代步车，而是让我自己联系当地的修车师傅，浪费了我宝贵的假期时间，在修车师傅和他们的技术团队之间协调维修事宜。这耽误了我宝贵的假期，也导致我错过了预定的旅馆活动。
第二天早上，在又一次维修失败后，我们不得不开着窗户，在尘土飞扬的碎石路上行驶了大约400公里，空调也坏了。直到我多次投诉并直接要求后，Savanna才安排了一辆代步车，而且是在距离Savanna办公室仅3小时车程的下一个旅馆。
任何租车公司都可能出现车辆机械故障。萨凡纳公司处理此事的方式令人无法接受：
• 没有主动提供替代车辆，
• 不合理地要求客户自行承担维修费用，
• 将节省成本置于客户的时间、舒适度和需求之上，
• 无视其合同义务和自身声誉，
• 采取防御性沟通，而非承担责任并迅速解决问题。
未来前往纳米比亚的旅行者在决定是否从这家公司租车时，应将我的经历考虑在内。
我之所以给了两星而不是一星，唯一的原因是，还车时他们至少提供了免费送我们去机场的服务。
附图显示了萨凡纳公司的车辆停在当地一家修车厂，以及我们因空调故障而开着车窗行驶在纳米比亚乡村后，行李上沾满的灰尘。
5月6日中午左右，我们住在Twyfelfontein Lodge时，空调突然坏了。我立即打电话给Savanna的预订经理报告了这个问题，他把我转给了技术支持。Savanna并没有安排代步车，而是让我自己联系当地的修车师傅，浪费了我宝贵的假期时间，在修车师傅和他们的技术团队之间协调维修事宜。这耽误了我宝贵的假期，也导致我错过了预定的旅馆活动。
第二天早上，在又一次维修失败后，我们不得不开着窗户，在尘土飞扬的碎石路上行驶了大约400公里，空调也坏了。直到我多次投诉并直接要求后，Savanna才安排了一辆代步车，而且是在距离Savanna办公室仅3小时车程的下一个旅馆。
任何租车公司都可能出现车辆机械故障。萨凡纳公司处理此事的方式令人无法接受：
• 没有主动提供替代车辆，
• 不合理地要求客户自行承担维修费用，
• 将节省成本置于客户的时间、舒适度和需求之上，
• 无视其合同义务和自身声誉，
• 采取防御性沟通，而非承担责任并迅速解决问题。
未来前往纳米比亚的旅行者在决定是否从这家公司租车时，应将我的经历考虑在内。
我之所以给了两星而不是一星，唯一的原因是，还车时他们至少提供了免费送我们去机场的服务。
附图显示了萨凡纳公司的车辆停在当地一家修车厂，以及我们因空调故障而开着车窗行驶在纳米比亚乡村后，行李上沾满的灰尘。
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