点评:Prior to the pandemic I booked an amazing trip to Chile with this company. I found the agent, Patricia Saffrey, to be very helpful in designing aluxury family trip which would have included, Santiago, Valparaiso, Atacama, and the Lake District. Unfortunately, the trip never happened due to the pandemic and the closure of borders. I had paid a 75% deposit and shortly after the Chilean borders closed, the company put a message on its website that refunds would only be paid after 2 years. I contacted the company after two years elapsed and I found the owner, Brian Peterson, to be very honest, fair and helpful. He agreed to repay my deposit in full in instalments over 4 months, and I am happy to say that I have now been repaid the full amount of the deposit. I believe Upscape is a credible and trustworthy company, with extensive experience in designing trips in Chile and Argentina. When I am ready to plan another trip to Chile, I intend to use this company.
翻译:在大流行之前,我在这家公司预订了一次奇妙的智利之旅。我发现代理人 Patricia Saffrey 在设计包括圣地亚哥、瓦尔帕莱索、阿塔卡马和湖区在内的豪华家庭旅行时非常有帮助。不幸的是,由于大流行和边境关闭,这次旅行从未发生过。我已经支付了 75% 的定金,在智利边境关闭后不久,该公司在其网站上发布了一条信息,要求退款只能在 2 年后支付。两年后我联系了这家公司,我发现老板布赖恩彼得森非常诚实、公平和乐于助人。他同意在 4 个月内分期全额偿还我的定金,我很高兴地说我现在已经全额还清定金。我相信 Upscape 是一家可靠且值得信赖的公司,在设计智利和阿根廷的旅行方面拥有丰富的经验。当我准备计划另一次智利之旅时,我打算使用这家公司。