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Ted K
What a joke, never again!
Fenelon Falls Marina的点评
点评：Review for Fenelon Falls Marina
I brought my boat to Fenelon Falls Marina on May 16 after it began running poorly. I suspected a carburetor issue, although I am not a marine mechanic. I was initially advised that the repair would likely take 2–3 weeks.
Unfortunately, the experience became increasingly frustrating due to a lack of communication and repeated delays. After two weeks, I was told the boat had not yet been looked at. Over the following several weeks, I made numerous calls seeking updates. Messages were often not returned, and I frequently had to call back multiple times before receiving any information.
Eventually, I was told the carburetors were the problem and that parts had been ordered. After additional delays, I was informed the carburetors had been rebuilt and the boat was water-tested, but it still was not running correctly. The boat was then returned to the yard while waiting for further diagnosis to be undertaken.
On July 13, nearly two months after bringing the boat in, I was informed that the stator had failed and required replacement. I was quoted approximately $800 for the stator alone, with labour billed separately at about $140 per hour, making the repair considerably more expensive than expected. By that point, I had lost confidence in the repair process and decided to retrieve the boat.
I understand that staffing shortages, parts availability, and unexpected mechanical issues can occur, and I appreciate that marine repairs are not always straightforward. However, the combination of extended delays, inconsistent updates, unreturned phone calls, changing diagnoses, and the lack of proactive communication made this a very disappointing experience. Throughout the process, I felt I was the one having to chase information rather than being kept informed.
I hope this review encourages the marina to improve its communication and customer service, because no customer should have to spend nearly two months chasing updates on a repair. Clear and timely communication would have gone a long way toward maintaining my confidence.
Based on my experience, I cannot recommend Fenelon Falls Marina for service work unless communication, customer service, and turnaround times improve significantly.
I brought my boat to Fenelon Falls Marina on May 16 after it began running poorly. I suspected a carburetor issue, although I am not a marine mechanic. I was initially advised that the repair would likely take 2–3 weeks.
Unfortunately, the experience became increasingly frustrating due to a lack of communication and repeated delays. After two weeks, I was told the boat had not yet been looked at. Over the following several weeks, I made numerous calls seeking updates. Messages were often not returned, and I frequently had to call back multiple times before receiving any information.
Eventually, I was told the carburetors were the problem and that parts had been ordered. After additional delays, I was informed the carburetors had been rebuilt and the boat was water-tested, but it still was not running correctly. The boat was then returned to the yard while waiting for further diagnosis to be undertaken.
On July 13, nearly two months after bringing the boat in, I was informed that the stator had failed and required replacement. I was quoted approximately $800 for the stator alone, with labour billed separately at about $140 per hour, making the repair considerably more expensive than expected. By that point, I had lost confidence in the repair process and decided to retrieve the boat.
I understand that staffing shortages, parts availability, and unexpected mechanical issues can occur, and I appreciate that marine repairs are not always straightforward. However, the combination of extended delays, inconsistent updates, unreturned phone calls, changing diagnoses, and the lack of proactive communication made this a very disappointing experience. Throughout the process, I felt I was the one having to chase information rather than being kept informed.
I hope this review encourages the marina to improve its communication and customer service, because no customer should have to spend nearly two months chasing updates on a repair. Clear and timely communication would have gone a long way toward maintaining my confidence.
Based on my experience, I cannot recommend Fenelon Falls Marina for service work unless communication, customer service, and turnaround times improve significantly.
翻译：关于Fenelon Falls码头维修服务的评价
5月16日，我的船出现了运行故障，于是我把它送到了Fenelon Falls码头。虽然我不是船舶维修技师，但我怀疑问题出在化油器上。起初，他们告知我维修过程大概需要2到3周时间。
遗憾的是，由于沟通不畅以及一再的延期，整个维修过程变得愈发令人沮丧。两周后，我得知船还并未接受检查。在接下来的几周里……我打了无数电话以询问进展情况。但往往无人回复，我不得不多次回电才能获得一些信息。
最后，我得知问题出在化油器上，而且相关零件也早已订购。又经过一番耽搁后，我获悉化油器已修复完毕，船只也进行了试水测试，可它依然无法正常运转。于是，船只又被送回船厂，等待进一步的诊断。
7月13日。在把船送来近两个月后，我接到通知称定子出现了故障，需要更换。仅定子本身的报价就约为800美元，人工费则按每小时140美元的标准另行计算，这使得维修费用远远超出了我的预期。那时，我对他们的维修服务已失去信心，于是决定把船取回。
我理解人员短缺、零部件供应问题以及意想不到的机械故障都有可能发生。我明白船舶维修工作往往并不简单。然而，漫长的延误、信息更新不及时、电话无人接听、诊断结果反复变动，再加上缺乏主动沟通，使得这次体验极其令人失望。在整个过程中，感觉一直都是我在主动去打听信息，而非对方主动向我通报情况。
希望我的评价能促使码头方面改进其沟通与客户服务。因为没有任何客户愿意花费近两个月的时间来催促维修进度的更新。清晰且及时的沟通本可以大大有助于维持我的信任感。
根据我的体验，除非在沟通方式、客户服务以及维修周期方面有显著改善，否则我无法推荐Fenelon Falls Marina作为维修服务的选择。
5月16日，我的船出现了运行故障，于是我把它送到了Fenelon Falls码头。虽然我不是船舶维修技师，但我怀疑问题出在化油器上。起初，他们告知我维修过程大概需要2到3周时间。
遗憾的是，由于沟通不畅以及一再的延期，整个维修过程变得愈发令人沮丧。两周后，我得知船还并未接受检查。在接下来的几周里……我打了无数电话以询问进展情况。但往往无人回复，我不得不多次回电才能获得一些信息。
最后，我得知问题出在化油器上，而且相关零件也早已订购。又经过一番耽搁后，我获悉化油器已修复完毕，船只也进行了试水测试，可它依然无法正常运转。于是，船只又被送回船厂，等待进一步的诊断。
7月13日。在把船送来近两个月后，我接到通知称定子出现了故障，需要更换。仅定子本身的报价就约为800美元，人工费则按每小时140美元的标准另行计算，这使得维修费用远远超出了我的预期。那时，我对他们的维修服务已失去信心，于是决定把船取回。
我理解人员短缺、零部件供应问题以及意想不到的机械故障都有可能发生。我明白船舶维修工作往往并不简单。然而，漫长的延误、信息更新不及时、电话无人接听、诊断结果反复变动，再加上缺乏主动沟通，使得这次体验极其令人失望。在整个过程中，感觉一直都是我在主动去打听信息，而非对方主动向我通报情况。
希望我的评价能促使码头方面改进其沟通与客户服务。因为没有任何客户愿意花费近两个月的时间来催促维修进度的更新。清晰且及时的沟通本可以大大有助于维持我的信任感。
根据我的体验，除非在沟通方式、客户服务以及维修周期方面有显著改善，否则我无法推荐Fenelon Falls Marina作为维修服务的选择。
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